Brand Certified
Krispy Kreme
4.4(760 reviews)
Certified by Krispy Kreme • Feb 22, 2026
Business Details
2301 W Monroe, Springfield, IL
62704, United States
Certified by Krispy Kreme • Feb 22, 2026
(217) 718-6200
Certified by Krispy Kreme • Feb 22, 2026
https://site.krispykreme.com/il/springfield/2301-w-monroe
Certified by Krispy Kreme • Feb 22, 2026
About
Certified by Krispy Kreme • Feb 22, 2026
Donut ShopCoffee ShopFast Food RestaurantDessert ShopKrispy Kreme
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Springfield.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Krispy Kreme • Feb 22, 2026
Hours
Certified by Krispy Kreme • Feb 22, 2026
Reviews
4.4
760 reviews
5 stars
516
4 stars
144
3 stars
49
2 stars
17
1 star
34
What are people saying?
AI-generated from recent customer reviews
Product Quality
Customers generally enjoyed the donuts, noting they were fresh and delicious, but some expressed disappointment over smaller sizes and inconsistent filling.
Customer Service
Feedback on customer service was mixed; while some praised friendly and helpful staff, others reported rude or unprofessional behavior.
Pricing
Many customers felt the prices were high relative to the quality and size of the donuts, leading to dissatisfaction.
Availability
Several reviews mentioned issues with product availability, particularly with specialty donuts and during peak times.
Cleanliness
The store was frequently noted as clean, contributing positively to the overall experience.
- WWWhyte WolfJan 25, 20264.0Went thru drive thru. It was fairly quick with 1 car in front of me. The donuts are good but seem to have gotten smaller while the price higher. $16 for 2 custard filled donuts, 10 donut holes and 2 chocolate milk.
- JMJackie MilliganJan 17, 20261.0I’m not one who likes to leave a negative review, but these donuts were terrible. They should never have been sold to me or anyone for that matter. Very disappointed and will not go there again. They were not worth two cents and sadly I paid $15+ for 6 lousy donuts.
- GLGina LogsdonJan 16, 20265.0Delish!!
- JSJuliana ShieldsJan 3, 20265.0They were so kind!
- EHElizabeth HolmesDec 22, 20254.0The doughnuts themselves were good, fresh, and exactly what you expect from Krispy Kreme—no complaints there. When they’re right, they’re right. My issue was with the Hot Light situation. I drove by, clearly saw the light on, and remembered the TikTok trend that says when the light is on, you get a free donut. To be sure, I called the store, and the employee confirmed that yes, you do get a free donut when the light is on. So I turned around and went back—but suddenly the light was off. When I asked about it, I was then told, “Oh, it’s only from 5–7.” The thing is…I was there at 6:30 PM. So that explanation didn’t really add up. Overall: 🍩 Food: good, no issues 🚨 Hot Light policy: confusing and inconsistent 📞 Communication: didn’t match what actually happened I still enjoyed the donuts, but the mixed messaging definitely took away from the experience. If you’re going to promote the Hot Light/free donut perk—especially when employees confirm it—it should be honored consistently. Transparency matters.
Frequently Asked Questions About Krispy Kreme
What are the operating hours of Krispy Kreme in Springfield, IL?
Krispy Kreme Springfield is open daily from 6:00 AM to 9:00 PM for in-store and drive-through service. Delivery and pickup hours are from 6:15 AM to 7:45 PM.
Does Krispy Kreme offer drive-through service?
Yes, Krispy Kreme Springfield offers drive-through service every day from 6:00 AM to 9:00 PM.
Can I order Krispy Kreme doughnuts online for pickup or delivery?
Yes, you can order online for pickup or delivery at https://ordering.krispykreme.com/ or via the Krispy Kreme app available on iOS and Android.
What special promotions does Krispy Kreme offer during Hot Light Hours?
During Hot Light Hours (7-9 AM & 5-7 PM), Krispy Kreme offers a free Original Glazed® Doughnut when you stop by the shop.
What types of food and drinks does Krispy Kreme specialize in?
Krispy Kreme specializes in doughnuts, coffee (including iced and hot drinks), breakfast, brunch, and desserts.
What payment options are accepted at Krispy Kreme Springfield?
Krispy Kreme accepts American Express, Cash, Discover, Mastercard, and Visa payment options.
Is Krispy Kreme family-friendly and accessible?
Yes, Krispy Kreme welcomes families and provides wheelchair accessible restrooms. It also offers dine-in, takeout, delivery, and drive-through services.
Are there any free parking options at Krispy Kreme Springfield?
Yes, Krispy Kreme offers free parking both on the street and in a parking lot nearby.
What nearby places can I visit before or after enjoying Krispy Kreme donuts?
You can visit Nancy's Pizza for delicious Italian food, Walgreens for convenience and pharmacy needs, or photos and entertainment at Redbox, all close to Krispy Kreme.
How can nearby places like McDonald's and Supercuts enhance my visit to Krispy Kreme?
After enjoying Krispy Kreme doughnuts, you might stop by McDonald's for a quick meal or visit Supercuts for a hair or beauty salon appointment nearby.
Are there any nearby medical or wellness facilities close to Krispy Kreme?
Yes, Springfield Clinic Rehabilitation Service - Monroe and ATI Physical Therapy are nearby, offering health and physical therapy services conveniently located close to Krispy Kreme.
Brand Certified Facts from Krispy Kreme
Krispy Kreme partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website