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Domino's Pizza

3.6
(218 reviews)

Business Details

3100 West Iles Ave, Springfield, IL
62704, United States
(217) 717-2103
http://www.dominos.com

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantFast Food RestaurantDomino's Pizza
Looking for great pizza in Springfield? At Domino’s, we’re passionate about bringing you the best pizza experience, whether you're carrying out or ordering pizza delivery. Whether you’re craving thin, foldable New York Style pizza or a thick, Handmade Pan pizza, Domino’s has you covered. Or try our delicious, cheesy Parmesan Stuffed Crust pizza today! We offer more than just mouthwatering pizza—dishes like our fan-favorite mac and cheese, salads, pasta, and chicken wings will satisfy all your needs. We’ll give you great value with our unbeatable deals, making it easy to enjoy more for less. Wherever you are, the Domino's pizza near you is here to satisfy your cravings with taste and quality. Order from 3100 West Iles Ave .

Details

  • DeliveryAvailable

Location

Domino's Pizza
3100 West Iles Ave, Springfield, IL
62704, United States

Hours

Reviews

3.6
218 reviews
5 stars
107
4 stars
28
3 stars
21
2 stars
7
1 star
55

What are people saying?

AI-generated from recent customer reviews

Service Delays

Numerous customers reported excessively long wait times for both carryout and delivery orders, often exceeding quoted times.

Order Accuracy

Many reviews highlighted issues with incorrect or incomplete orders, leading to customer dissatisfaction.

Customer Service

Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Food Quality

While some customers praised the taste and quality of the pizza, others reported issues with overcooked or poorly prepared food.

Management Issues

Several reviews pointed to poor management practices, including lack of accountability and inadequate problem resolution.
  • TV
    Tayoh Valdez
    Feb 7, 2026
    1.0
    TLDR; don’t waste your time or money. Ordered carry out on 1/29/2026 at 4:25pm. One large pizza, 8pc wings. Nothing special. Was quoted a ready time of 14-24min. Loaded up my kids for what I thought would be a quick trip and arrived at the store at 5pm. Was informed that my order was not ready, but should be in “about 15-20min”. Not a huge deal, a little inconvenient, but I could tell they were busy. We decide to park and wait since the kids were set on having pizza. After that time elapsed, I walked into the store to pickup my order. I was then informed by the store manager that they had not even started making my order yet, but mine was next in queue (mind you the Pizza Tracker had said that my order was being made since 4:27pm). At this point, it’s about 5:30. I return to my car, my kids are beyond losing their cool. I decide to bring them into the store to wait since my car has now effectively become a prison. We wait in the store for ANOTHER 25-30min until our food is ready. It is now just shy of 6pm. 1.5hrs after my order was placed…for carry out. On my way out, I asked to speak to the General Manager, Brian. I informed him that I would be filing a complaint with corporate about my experience, namely being told on two occasions by staff that my food would be ready in “15-20min” which in reality was closer to an hour. I’ll admit he seemed apologetic and understanding. He said he would be adding a $20 credit to my account (which never happened) and that he was the person who would be fielding my complaint anyways. Even with the promise of a credit, I won’t be spending another cent at this store. Waiting 1.5hrs for carry out is obscene. Had I known that I would’ve been strung along 3x as long as initially quoted with two hangry school-age kids I would’ve cancelled my order and left with zero regret. Also worth noting, this is the SECOND occasion I’ve had to wait well beyond a quoted ready time from this store. The first instance was about a month before where a driver was “out for delivery” for nearly 45min (I live less than 10min from the store) and was marked as delivered 15min before I ever received it. It took two calls to the store to finally sort out where my food was. That delivery experience was the reason why I opted for carry out. There are plenty of other places worthy of business and this is simply not one of them. Take your hard-earned money elsewhere.
  • BR
    Barbara Rebbe
    Dec 6, 2025
    1.0
    I ordered pizza for a party and it was yo be ready by 140 at 3 they had not started my order and we're screaming at my husband that he was acting like a child because he was upset.
  • ST
    Sarah Turner3
    Nov 9, 2025
    5.0
    Delivery. Hats off to the cook and delivery driver. Food was pict6 perfect and so good.
  • SS
    Susann
    Oct 1, 2025
    5.0
    A big shout out to Sam who took my order just now for Domino's Pizza what an amazing happy person That's how you're supposed to run a business and answer a phone and take a pizza order she made me smile and laugh kudos kudos to Sam Domino's is lucky to have her.......
  • EM
    Eric Miller
    Sep 7, 2017
    5.0
    Quick delivery. Great food. Track it all on the app.

Brand Certified Facts from Domino's Pizza

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Certified March 01, 2026Yext Knowledge Graph
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