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Domino's Pizza

3.4
(468 reviews)

Business Details

560 West Jefferson, Springfield, IL
62702, United States
(217) 528-2001
http://www.dominos.com

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantFast Food RestaurantDomino's Pizza
Looking for great pizza in Springfield? At Domino’s, we’re passionate about bringing you the best pizza experience, whether you're carrying out or ordering pizza delivery. Whether you’re craving thin, foldable New York Style pizza or a thick, Handmade Pan pizza, Domino’s has you covered. Or try our delicious, cheesy Parmesan Stuffed Crust pizza today! We offer more than just mouthwatering pizza—dishes like our fan-favorite mac and cheese, salads, pasta, and chicken wings will satisfy all your needs. We’ll give you great value with our unbeatable deals, making it easy to enjoy more for less. Wherever you are, the Domino's pizza near you is here to satisfy your cravings with taste and quality. Order from 560 West Jefferson .

Location

Domino's Pizza
560 West Jefferson, Springfield, IL
62702, United States

Hours

Reviews

3.4
468 reviews
5 stars
219
4 stars
57
3 stars
28
2 stars
23
1 star
141

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely poor service, including long wait times, rude staff, and unprofessional behavior.

Order Accuracy

Many reviews highlighted problems with order accuracy, including missing items and incorrect orders.

Food Quality

While some customers praised the pizza, others complained about cold, undercooked, or poorly made food.

Delivery Problems

Several customers experienced significant delays in delivery, with some orders taking over two hours.

Positive Experiences

Despite the negative feedback, there were also positive comments about friendly staff and good food on occasion.
  • MW
    Matthew White
    Jan 29, 2026
    1.0
    Horrible service. I was told my order was started at 6:15 PM. I called at 7:15 PM and they told me they hadn’t even started it and got mad at me for asking what time I anticipate being able to pick it up. I told him to cancel it and they said thank you and then hung up.
  • JC
    Jacob Cartwright
    Jan 28, 2026
    2.0
    I really enjoyed coming here up until a few months ago. Always takes forever and they never get the order right. Biggest waste of time better off supporting local pizzerias.
  • BC
    Brandon Curtiss
    Jan 28, 2026
    1.0
    This place is located exactly 1 mile from where my current address is. My fiance and I both have very busy schedules with small windows of break time. They took 2 hours to deliver to my address for a pizza and one app.
  • SR
    Sandy Ray
    Jan 10, 2026
    1.0
    Horrible customer service!! I placed an order at 4:05pm. At 4:50 my pizza had not been delivered so checked the app. It said it left store at 4:20 and had been delivered at 4:36. I called the store the manager(I'm guessing) was extremely rude told me the app was wrong and driver would be at my house in 5-10min. 20min later, no delivery. I called back. He was even more rude than before. Put me on hold. Came back and told me the driver was outside my house. He was not. No headlights to be seen in either direction. I told him there was no driver here and I wanted to cancel my order and to give me a refund. He said "I canceled your order" and hung up on me. When I called back to ask about the refund no one answered. I've left reviews before but never reached out to corporate. I did today. That man has no business in any kind of customer service oriented job.
  • CW
    Carter West
    Jan 6, 2026
    1.0
    Got off work today, ordered a pizza at 6:26pm. Pizza wasn't ready until 7:10pm. Sat in drive thru for about 10 minutes at the window being ignored by staff even though my order was sitting on the shelf ready to be grabbed. I left drive thru window and decided to walk inside. As soon as I did, hilariously, they jumped onto drive thru to help the person who was behind me. I've ordered from this dominoes for a long time and never experienced horrible service like this. Not a place I'd recommend for good service. Pizza is good, but not worth being ignored by workers for.

Frequently Asked Questions About Domino's Pizza

What types of pizzas can I order at Domino's Pizza in Springfield?

You can order Specialty Pizzas or build your own on New York Style, Handmade Pan, or Parmesan Stuffed Crust at Domino's Pizza.

What are the operating hours for Domino's Pizza delivery and takeout services?

Domino's Pizza in Springfield is open from 10:30 AM to midnight Sunday through Thursday, and until 1:00 AM on Fridays and Saturdays for both delivery and takeout.

Brand Certified Facts from Domino's Pizza

This information is certified by Domino's Pizza and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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