Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.1
753 reviews
5 stars
394
4 stars
189
3 stars
76
2 stars
27
1 star
67
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
While many customers praised the friendliness of the staff, there were several reports of rude behavior and poor customer service.
Food Quality
Customers had mixed experiences with food quality, with some enjoying the burgers and ice cream, while others reported overcooked or incorrect orders.
Cleanliness
Multiple reviews highlighted issues with cleanliness, particularly in the dining area and bathrooms.
Service Speed
Service speed was inconsistent, with some customers experiencing long waits and incorrect orders, while others noted quick service.
Management Issues
There were complaints about management practices, including staff training and handling of customer complaints.
- RWRickie WhiteNov 13, 20255.0I like the ice cream.
- EBEll BeeNov 1, 20254.0The staff was nice and courteous but there was one person that was just straight rude and we couldn't sit at any of the open tables because they were just nasty! Nobody was on top of cleaning them so we just left!
- MSMark StevensAug 23, 20254.0The food was quickly brought to our table and even a check on drinks, yet one drink was wrong. Burgers were very good.
- AHAlan HallAug 7, 20251.0Ordered two meals with special requests and they were both messed up. Nobody answers their phone. Knee I should’ve went to sonic
- MKMaka KirkwoodAug 5, 20251.0The manger that was in front name I think was Lewis was telling employees that he love them and I think he was drinking on the job I could smell the alcohol from his breath I had my kids with me and they was scary so we left early that was 08/2
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Springfield, IL?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 10:00 PM. On holidays like December 24th, it closes early at 5:00 PM, and it is closed on November 27th and December 25th.
Where is Dairy Queen Grill & Chill located in Springfield?
It is located at 1742 Wabash Ave, Springfield, IL 62704-5302, USA.
What types of food and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and DQ Cakes.
Does Dairy Queen Grill & Chill have facilities suitable for families with children?
Yes, it offers booster seats, high chairs, outdoor seating, restrooms, drive-thru service, and is family-friendly and good for kids.
Can I order from Dairy Queen Grill & Chill online or use any mobile app for deals?
Yes, you can place orders online through their website and download the Dairy Queen app for exclusive deals and mobile rewards.
Is Dairy Queen Grill & Chill wheelchair accessible?
Yes, the restaurant is wheelchair accessible and offers facilities to accommodate guests with disabilities.
What is the best way to contact Dairy Queen Grill & Chill?
You can reach them by phone at +1 217-547-0900 or visit their Facebook page at https://www.facebook.com/dairyqueen/.
Are there any nearby places of interest that I can visit before or after dining at Dairy Queen Grill & Chill?
Yes, nearby places include Chatham Square shopping center for more dining and shopping options, Scooter's Coffee for a quick caffeine fix, and Godfather's Pizza if you want to try different cuisines.
How can nearby public services help me when visiting Dairy Queen Grill & Chill?
The United States Postal Service and US Post Office nearby can be convenient for mailing needs before or after your visit, and Shop 'n Save pharmacy is close for picking up essentials.
Are there other food and entertainment options near Dairy Queen Grill & Chill?
Yes, besides other fast-food spots like Hardee's and Wingstop nearby, you can also visit entertainment locations such as Capitol Teletrack for betting and races or catch a movie at the Redbox kiosk.