Dairy Queen Grill & Chill

3.9
635 reviews
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Business Details

3121 E Atlanta, Springfield, IL
62702-0001, United States
(217) 679-5059
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
3121 E Atlanta, Springfield, IL
62702-0001, United States

Hours

Reviews

3.9
635 reviews
5 stars
310
4 stars
149
3 stars
73
2 stars
25
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several instances of poor communication and attitude.

Food Quality

Numerous complaints about food being cold, incorrect orders, and unsatisfactory preparation, including undercooked items.

Cleanliness

Concerns raised about unsanitary conditions in the kitchen and restrooms, with reports of employees not following hygiene practices.

Service Speed

Inconsistent service speed, with some customers experiencing long wait times, particularly in the drive-thru.

Positive Experiences

A few customers highlighted friendly staff and good food experiences, particularly praising specific employees for their service.
  • OP
    Orange Potato
    Nov 11, 2025
    1.0
    If I could give 0 stars I would. Cooks don’t wear gloves or wash their hands between touching foods. Watched one eat chicken then continue making a burger without washing or gloving up. That one manager who looks 6 months pregnant is always rude. Employees always on their phones, I’ve even seen barefoot little kids running around in the kitchen in the back. Seen a couple of the employees vaping in the store. Took 15 minutes to get my order. Black girl at the window has an attitude every time I go. Nobody seems like they want to do their jobs and I get it, it’s fast food but it’s your job to be friendly and polite. Twist ice cream is always soft. Worst DQ location. Will never go here again.
  • BT
    Brian Truter
    Aug 31, 2025
    4.0
    Old school DQ drive-in style, but has all the items of a modern DQ. Staff is generally very friendly and efficient.
  • LL
    Letha
    Aug 26, 2025
    1.0
    I asked for my chicken to be thoroughly cooked It was doughy on the inside My fries were overcooked and the toast is not toast toast isn't soggy toast is crunchy. Then when I called to complain the girl got an extreme attitude and went from talking like a white girl to talking out the side of her neck. Then she proceeded to hang up on me when I asked who the owner was to that particular dairy Queen on Atlanta the north side out by Walmart She told me they don't give out the name or the phone number and hung up on me. I had to come back and edit after reading other reviews I'm not the only one and that would explain why they have no one in line.
  • JD
    Justin Driscoll
    Aug 3, 2025
    1.0
    Absolutely do not go here!! The service is terrible and it’s because Jessica that works the window always has an attitude when you inform her she took an order wrong. Go to the north grand location! But Kudos to Braxton for always being polite and professional!
  • CE
    Carrie Edwards
    Jun 30, 2025
    5.0
    Great service and food. Some of the worst sweet tea I've ever had though.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Springfield, IL?

Dairy Queen Grill & Chill is open daily from 10:00 AM to 10:00 PM.

Is Dairy Queen Grill & Chill in Springfield, IL open on holidays?

On holidays, Dairy Queen Grill & Chill may have special hours or be closed. For example, it is closed on November 27, 2025, and December 25, 2025, but open from 10:00 AM to 5:00 PM on December 24, 2025.