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Dairy Queen Grill & Chill

4.3
(623 reviews)

Business Details

1663 N Grand Ave E, Springfield, IL
62702-4145, United States
(217) 523-7777
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
1663 N Grand Ave E, Springfield, IL
62702-4145, United States

Hours

Reviews

4.3
623 reviews
5 stars
364
4 stars
141
3 stars
70
2 stars
19
1 star
29

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, particularly the chicken strips and blizzards, although some noted inconsistencies in preparation and freshness.

Service Experience

While many reviews praised the friendly and efficient service, there were notable complaints about rude staff and slow service during busy times.

Cleanliness

The establishment received mixed reviews on cleanliness, with some customers noting it was clean while others pointed out areas in need of attention.

Atmosphere

The restaurant's atmosphere was described as nostalgic and pleasant, but some customers felt the decor was outdated and the music too loud.
  • SR
    Steve Richards
    2 days ago
    5.0
    Awesomeness
  • RB
    Rick Brown
    Jan 27, 2026
    5.0
    I just love their chicken basket. The cashier was very Friendly. The guy that cooked our food came out to see if everything was good. I'm not used to that at a Fast food restaurant.
  • SC
    Sarah Coleman
    Jan 26, 2026
    5.0
    Clean
  • KM
    Kasi Minor
    Oct 7, 2025
    4.0
    Great place for a nice treat staff very polite
  • KC
    Kristi Crider
    Sep 6, 2025
    4.0
    The staff seemed frustrated with other coworkers. Not directly rude, but certainly not pleasant. I get it, and I wasn't upset. The cashier, who I think was also an assistant manager(her name tag didn't identify her as such, but she mentioned she had keys to lock up), was VERY upset at the shorthandedness of the day. She made her anger, disappointment, and frustration known with the use of very colorful language that I am, honestly, rather impressed by. I can unleash quite the verbiage at times of high stress, so I was not offended. However, it probably wasn't appropriate either. Food was fine. What I could see of the kitchen, was clean. My order was accurate. Obviously, due to staff shortages that we were made aware, our order took a few minutes longer to get, but, it was accurate and well made. Worth the wait.

Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Springfield, IL?

Dairy Queen Grill & Chill is open every day from 10:00 AM to 9:00 PM, except on major holidays when it is closed.

Is Dairy Queen Grill & Chill in Springfield open on holidays?

No, Dairy Queen Grill & Chill is closed on certain holidays including November 27 and 28, and December 24 through 26.

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Legal business name
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