Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Dairy Queen Grill & Chill
1663 N Grand Ave E, Springfield, IL
62702-4145, United States
Hours
Reviews
4.3
620 reviews
5 stars
360
4 stars
141
3 stars
71
2 stars
19
1 star
29
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with staff were mixed; while some praised friendly service, others reported rudeness and slow service.
Food Quality
Food quality received positive remarks, with many customers enjoying the taste and freshness, though some noted inconsistencies.
Cleanliness
The establishment was described as needing updates and cleaning, with some customers reporting dirty conditions.
Value
Customers appreciated the meal deals and overall value, though some felt prices were high.
- KMKasi MinorOct 7, 20254.0Great place for a nice treat staff very polite
- KCKristi CriderSep 6, 20254.0The staff seemed frustrated with other coworkers. Not directly rude, but certainly not pleasant. I get it, and I wasn't upset. The cashier, who I think was also an assistant manager(her name tag didn't identify her as such, but she mentioned she had keys to lock up), was VERY upset at the shorthandedness of the day. She made her anger, disappointment, and frustration known with the use of very colorful language that I am, honestly, rather impressed by. I can unleash quite the verbiage at times of high stress, so I was not offended. However, it probably wasn't appropriate either. Food was fine. What I could see of the kitchen, was clean. My order was accurate. Obviously, due to staff shortages that we were made aware, our order took a few minutes longer to get, but, it was accurate and well made. Worth the wait.
- BDBarbara DoudAug 7, 20255.0Vanilla orange shake was delicious
- RKRosemary KatherineJul 29, 20253.0Building in dire need of an update.
- JRJames RussellJul 20, 20254.0Better prices and prep than most burger places.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Springfield, IL?
Dairy Queen Grill & Chill is open every day from 10:00 AM to 9:00 PM, except on major holidays when it is closed.
Is Dairy Queen Grill & Chill in Springfield open on holidays?
No, Dairy Queen Grill & Chill is closed on certain holidays including November 27 and 28, and December 24 through 26.
What type of food and desserts does Dairy Queen Grill & Chill offer?
This location specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes.
Does Dairy Queen Grill & Chill provide facilities like seating and WiFi?
Yes, the restaurant offers indoor and outdoor seating, free WiFi, restrooms, and is family-friendly with drive-thru service available.
Can I order my food online for pickup at Dairy Queen Grill & Chill?
Yes, you can place your order online for pickup through their official ordering website.
Is Dairy Queen Grill & Chill suitable for families with children?
Yes, the restaurant welcomes families and is good for kids, offering menu items and a family-friendly environment.
Where is Dairy Queen Grill & Chill located in Springfield?
It is located at 1663 N Grand Ave E, Springfield, IL 62702-4145, USA.
Are there any other ice cream shops near Dairy Queen Grill & Chill?
Yes, there is another Dairy Queen ice cream shop nearby, perfect for comparing menu options or visiting for more frozen treats.
Which convenience stores or gas stations are near Dairy Queen Grill & Chill?
Nearby are Circle K and Mobil Super Pantry, both offering convenience store items, gas, coffee, and ATM services, convenient for quick stops before or after dining.
What entertainment options are close to Dairy Queen Grill & Chill?
Family Video and Redbox are nearby for renting movies and games, ideal for an entertainment option after enjoying a meal at Dairy Queen.