Dairy Queen Grill & Chill

4.3
619 reviews
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Business Details

1663 N Grand Ave E, Springfield, IL
62702-4145, United States
(217) 523-7777
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1663 N Grand Ave E, Springfield, IL
62702-4145, United States

Hours

Reviews

4.3
619 reviews
5 stars
359
4 stars
141
3 stars
71
2 stars
19
1 star
29

What are people saying?

AI-generated from recent customer reviews

Service Quality

Mixed reviews on staff friendliness; some customers praised polite service while others reported rudeness and frustration from certain employees.

Food Quality

Generally positive feedback on food taste and freshness, though some complaints about incorrect orders and food temperature.

Cleanliness

Inconsistent cleanliness reported; some customers found the restaurant clean while others noted it was rundown and needed attention.

Speed of Service

Service speed varied; some customers experienced quick service while others faced long wait times.

Value for Money

Customers appreciated meal deals and reasonable prices, though some felt the prices were high for the quality received.
  • KM
    Kasi Minor-schleyhahn
    Oct 7, 2025
    4.0
    Great place for a nice treat staff very polite
  • KC
    Kristi Crider
    Sep 6, 2025
    4.0
    The staff seemed frustrated with other coworkers. Not directly rude, but certainly not pleasant. I get it, and I wasn't upset. The cashier, who I think was also an assistant manager(her name tag didn't identify her as such, but she mentioned she had keys to lock up), was VERY upset at the shorthandedness of the day. She made her anger, disappointment, and frustration known with the use of very colorful language that I am, honestly, rather impressed by. I can unleash quite the verbiage at times of high stress, so I was not offended. However, it probably wasn't appropriate either. Food was fine. What I could see of the kitchen, was clean. My order was accurate. Obviously, due to staff shortages that we were made aware, our order took a few minutes longer to get, but, it was accurate and well made. Worth the wait.
  • BD
    Barbara Doud
    Aug 7, 2025
    5.0
    Vanilla orange shake was delicious
  • RK
    Rosemary Katherine
    Jul 29, 2025
    3.0
    Building in dire need of an update.
  • JR
    James Russell
    Jul 20, 2025
    4.0
    Better prices and prep than most burger places.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Springfield, IL?

Dairy Queen Grill & Chill is open every day from 10:00 AM to 9:00 PM, except on major holidays when it is closed.

Is Dairy Queen Grill & Chill in Springfield open on holidays?

No, Dairy Queen Grill & Chill is closed on certain holidays including November 27 and 28, and December 24 through 26.