Business Details
About
Mexican Restaurant
Chipotle Springfield North Dirksen is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.2
210 reviews
5 stars
85
4 stars
29
3 stars
11
2 stars
16
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unprofessional staff, with complaints about managers being particularly hostile and dismissive towards customers.
Food Quality
Many customers reported issues with food quality, including undercooked rice, tough meat, and small portion sizes, leading to dissatisfaction.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty floors and tables, contributing to a negative dining experience.
Order Accuracy
Customers frequently experienced incorrect orders and issues with mobile orders, leading to frustration and disappointment.
Management Issues
There were multiple complaints regarding poor management practices, including lack of support for staff and customers, which negatively impacted the overall experience.
- DHDaniel HirsteinJan 3, 20262.0Sometimes good sometimes terrible. You are always rolling the dice.
- SSShawnnieDec 28, 20251.0I had to ask for everything a small scoop of me small scoops, and then everything was gone. And dried up, they just poured the new stuff on top of it of it. They were out of everything. I had to wait about 15 minutes for food to be cooked.
- HWHannah WDec 22, 20255.0The staff are always very welcoming and get you in and out in a timely manner!☺️
- DDDevanDec 22, 20252.0Of the few times I have used the app to order here and asked for it to be placed in the pickup shelves area, they never place it in pickup due to fear of "theft". The second time I skipped the line to ask for my order and the staff acted all offended that I did that and wouldn't even get me my order, they made me go through the "Chipotlane" to get it. This is probably the worst Chipotle I have ever been to. The West End Chipotle is far superior and actually places pickup orders on the shelves again.
- DRDrew RauferDec 14, 20251.0The staff are always rude, they will ask if you want things and when you answer they argue as if you didn’t already tell them no. Every time I go in here, there is an employee with a terrible attitude, always unprompted. I have watched them do it to multiple customers on multiple occasions, including myself. There is one individual who is always reasonable, the rest of the frontline staff are careless and hostile. Entire staff should be reviewed and changes should be made, it makes for a terrible expierence to the point you avoid this location. They also don’t open the store at 10:30 am like they are supposed to. Never had a place with so many disrespectful employees so consistently.
Frequently Asked Questions About Chipotle Mexican Grill
What is the address and location of Chipotle Mexican Grill Springfield North Dirksen?
Chipotle Mexican Grill is located at 2325 N Dirksen Pkwy, Springfield, IL 62702, USA.
What are the operating hours of this Chipotle location?
This Chipotle location is open daily from 10:30 AM to 11:00 PM.
What type of food does Chipotle Mexican Grill offer at this location?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial additives.
Does Chipotle Mexican Grill offer online ordering or a mobile app for ordering?
Yes, customers can order online via https://order.chipotle.com/ or use the Chipotle app available on Apple Store.
How does Chipotle ensure the quality and sustainability of its ingredients?
Chipotle uses only 53 real ingredients sourced from farms that follow humane and sustainable practices, aligning with their 'Food with Integrity' principles.
How can customers contact the Springfield North Dirksen Chipotle directly?
You can contact the restaurant by phone at +1 217-670-6863 or by email at IL.4367.SpringfieldN@chipotle.com.
Are there other dining options near the Chipotle Mexican Grill on N Dirksen Pkwy?
Yes, nearby dining options include Teriyaki Madness (Asian fusion), Wings Etc. (American restaurant and bar), Hickory River Smokehouse (barbecue), Taco Bell (Mexican fast food), Jimmy John's (sandwiches), and Burger King (fast food).
What nearby medical facilities are close to Chipotle Mexican Grill Springfield North Dirksen?
Nearby medical facilities include HSHS Medical Group, St John's Health Center, and Dr. Molly Guithues, an optometrist.
Are there any nearby entertainment or recreational places near Chipotle?
Yes, Dolly’s Slots casino and VFW On Stockyard Road pub are nearby, offering entertainment options close to the Chipotle location.
Can customers find financial or banking services near the Chipotle on N Dirksen Pkwy?
Yes, nearby financial services include CEFCU ATM, Cefcu bank, TitleMax Title Loans, and World Finance installment loans.