Business Details
About
Mexican Restaurant
Chipotle Springfield North Dirksen is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.3
201 reviews
5 stars
83
4 stars
29
3 stars
11
2 stars
14
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff, unhelpful managers, and a lack of attention to customer needs.
Food Quality
Many customers complained about small portion sizes, cold food, and missing ingredients, leading to dissatisfaction with the overall food quality.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area and food preparation areas, contributing to a negative dining experience.
Management Issues
Frequent mentions of poor management practices, including unprofessional behavior and lack of support for staff, were noted as significant problems.
Inconsistent Experience
While some customers reported positive experiences with friendly staff and good food, these were overshadowed by the majority of negative feedback regarding service and quality.
- XXx xNov 13, 20252.0they love to short people on the food theyre getting. last 3 times i been here im getting charged $13-17 for a rice burrito 😂 they be hesitant to even give a full scoop of vegetables, onions or lettuce or whatever. spend your money somewhere else, or pay $20 for 2 scoops of rice if you want. your choice.
- NSNickie SanlinNov 8, 20251.0My collegiate team (22 people total) stopped at this particular location for lunch in route to Chicago. We typically frequently Chipotle because it will get the team in and out in roughly 15 minutes. Quality food in a short time frame. Immediately upon entry the manager was rude and combative. He made it very clear we should not dine in and take away space for their regular patrons. Mind you, it was 2:20pm on a Saturday afternoon, with 4 people dinning, and no one in line. We would’ve spent $300+ but I made the decision to leave and eat at another establishment. We felt unwelcome and our money was not good at that location. 15 years of traveling with moderate to large collegiate teams and I have never had my team feel disrespected or not even given the opportunity to be good patrons. His tone, attitude, and overall demeanor was not warranted. We will never visit this location again and I would advise others to not do the same. Thank you to the gentleman at Penn Station who was solo behind the counter and took care of us with patience and delivered quality food.
- JVJaneese VerVeldeNov 8, 20251.0The staff was extremely rude and unprofessional. We came in with a large group as we needed to feed a sports team. We have done this at numerous other chipotles and never ran into a problem. When we walked in the worker immediately started complaining to us and told us we would not be allowed to eat there. And then when we were delaying our ordering for a second, he started yelling at us to order. We ended up leaving because of his unprofessional actions and disrespect.
- JCJered ConwayNov 8, 20251.0The manager of this chipotle immediately started complaining the second my team came in for lunch, he was noticeably unpleasant with everyone there. We proceeded to leave right after and went to a different restaurant.
- BWBryce WetjenNov 8, 20251.0Walked into the chipotle with a rather large party. As soon as we walked in the manager audibly complained and was immediately rude to our whole party. Absolutely terrible atmosphere. Complaining about a group that was about to spend more than 500 dollars is absolutely unprofessional and I hope that man is reprimanded.
Frequently Asked Questions About Chipotle Mexican Grill
What is the address and location of Chipotle Mexican Grill Springfield North Dirksen?
Chipotle Mexican Grill is located at 2325 N Dirksen Pkwy, Springfield, IL 62702, USA.
What are the operating hours of this Chipotle location?
This Chipotle location is open daily from 10:30 AM to 11:00 PM.
What type of food does Chipotle Mexican Grill offer at this location?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial additives.
Does Chipotle Mexican Grill offer online ordering or a mobile app for ordering?
Yes, customers can order online via https://order.chipotle.com/ or use the Chipotle app available on Apple Store.
How does Chipotle ensure the quality and sustainability of its ingredients?
Chipotle uses only 53 real ingredients sourced from farms that follow humane and sustainable practices, aligning with their 'Food with Integrity' principles.
How can customers contact the Springfield North Dirksen Chipotle directly?
You can contact the restaurant by phone at +1 217-670-6863 or by email at IL.4367.SpringfieldN@chipotle.com.
Are there other dining options near the Chipotle Mexican Grill on N Dirksen Pkwy?
Yes, nearby dining options include Teriyaki Madness (Asian fusion), Wings Etc. (American restaurant and bar), Hickory River Smokehouse (barbecue), Taco Bell (Mexican fast food), Jimmy John's (sandwiches), and Burger King (fast food).
What nearby medical facilities are close to Chipotle Mexican Grill Springfield North Dirksen?
Nearby medical facilities include HSHS Medical Group, St John's Health Center, and Dr. Molly Guithues, an optometrist.
Are there any nearby entertainment or recreational places near Chipotle?
Yes, Dolly’s Slots casino and VFW On Stockyard Road pub are nearby, offering entertainment options close to the Chipotle location.
Can customers find financial or banking services near the Chipotle on N Dirksen Pkwy?
Yes, nearby financial services include CEFCU ATM, Cefcu bank, TitleMax Title Loans, and World Finance installment loans.