Business Details
About
Mexican Restaurant
Chipotle Springfield White Oaks IL is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
882 reviews
5 stars
354
4 stars
166
3 stars
65
2 stars
52
1 star
245
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported rude staff, poor service, and mistakes with orders, leading to frustration and dissatisfaction.
Cleanliness
Many reviews highlighted the restaurant's lack of cleanliness, with dirty tables, messy food prep areas, and unsanitary conditions.
Food Quality
While some customers enjoyed the food, many complained about small portions, incorrect orders, and food being served cold or improperly cooked.
Stock Availability
Frequent complaints about being out of key menu items, such as proteins and sides, especially during peak hours.
Mixed Experiences
Some customers had positive experiences with friendly staff and good food, but these were overshadowed by the overall negative feedback.
- BSBob SzwanNov 6, 20251.0Never have I been to a Chipotle that when they are portioning out your protein they took a scoop only put half on the burrito and put the other half back in the container claimed it was portion control. I lost my appetite and left the burrito did not purchase it because of the amount of protein and for the lack of customer service they provided.
- KBKate BartonNov 3, 20251.0I have had several quesadillas from chipotle, but never have I opened a container that looked like the pulled it out of the trash to find a crumpled up ball that looks like they wadded it up and threw it at the wall. The food also had large chunks of crumpled tin foil embedded in the cheese.
- BHBrennan HillNov 1, 20255.0Staff is always friendly and quality is great, Matt is the man
- CSCody SOct 16, 20251.0Messed up both items ordered through the app and refused to fix it even after being showed the burritos. Guess it’s off to qdoba.
- PWPrince WashingtonOct 15, 20251.0How do you turn away a customer who showed you his email receipt and pending order in the app because the mobile order did not populate up in the system?
Frequently Asked Questions About Chipotle Mexican Grill
What is the address of Chipotle Mexican Grill in Springfield White Oaks IL?
Chipotle Mexican Grill is located at 2579 Wabash Ave, Springfield, IL 62704.
What are the operating hours for Chipotle Mexican Grill in Springfield White Oaks IL?
Chipotle is open daily from 10:30 AM to 11:00 PM.
Does Chipotle in Springfield White Oaks IL offer pickup and delivery services?
Yes, Chipotle offers both in-store pickup and delivery services.
Can I order Chipotle online through a mobile app?
Yes, you can order Chipotle through their official app available on Apple App Store or via their online ordering link.
Does Chipotle provide catering services?
Yes, Chipotle offers catering services along with gift cards and accepts credit cards.
What type of food does Chipotle Mexican Grill serve?
Chipotle serves customizable Mexican fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
Are there any nearby dining options near Chipotle in Springfield White Oaks IL?
Yes, nearby dining options include Noodles & Company, Panda Express, Cooper's Hawk Winery & Restaurants, and Villa Fresh Italian Kitchen.
Where can customers shop for clothing near Chipotle in Springfield White Oaks IL?
Nearby clothing stores include Justice, Deb Shops, Marshalls, Burlington, and Aerie.
Which nearby fitness and health facilities can customers visit around Chipotle Springfield White Oaks?
LA Fitness is nearby for fitness, and there is a Covid Clinic available for medical needs.
How can locals or visitors use nearby places to plan their visit to Chipotle?
Visitors can shop at Macy's or Sears before enjoying a meal at Chipotle or nearby restaurants, and after dining, visit places like Cooper's Hawk Winery for wine tasting or shop at Michaels Stores.