Business Details
About
Mexican Restaurant
Chipotle Springfield White Oaks IL is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
894 reviews
5 stars
357
4 stars
167
3 stars
65
2 stars
53
1 star
252
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported that the restaurant was dirty, with unclean tables and messy food preparation areas.
Customer Service
Numerous reviews highlighted rude and unprofessional staff, with complaints about poor service and lack of attention to customer needs.
Food Quality
While some customers enjoyed the food, many expressed dissatisfaction with portion sizes, food temperature, and incorrect orders.
Order Accuracy
A significant number of reviews mentioned frequent mistakes with orders, both in-store and online, leading to frustration among customers.
- MMMaxenJan 1, 20261.05small meat piece. 13dolllar bowl this is ridiculous
- MMMer MatDec 27, 20251.0Rude customer service and poorly made quesadilla. Not a good experience.
- SHStephanie HaganDec 26, 20252.0This is one of the dirtiest restaurants I’ve been to in a long while. When we started our order, we informed the person starting the order that EVERY unoccupied table was dirty ,hoping she would send someone to the finish g area to wipe tables and maybe empty the overflowing garbage cans). When we paid, the tables were still dirty - we had to wipe one of ourselves. Furthermore, as the place emptied out, and by the time we finished our bowls, no one had been out to clean yet or empty garbage. There were 5 people on the line and several times they were just standing there, no customers. Food was okay, but steak was chewy. Also, the first person did not speak clearly enough for my husband to understand what she was asking.
- WAWolfgang A.Dec 10, 20251.0Food is great, they just never, ever, ever get the orders right. Both locations in Springfield are the same. 9 out of 10 times we've gone, something was wrong. We had to completely stop going, which is unfortunate, we all loved the food.
- AZAleš ZupanecDec 2, 20251.0Never have I ever been told I will be charged for a little bit of extra rice. There was barely any rice in the bowl I got. All I wanted was a normal portion of rice and I got a half scoop and then the older blonde lady with glasses gave me attitude and told me she will charge me for a little bit of extra rice. Everyone else was okay but she does not belong in that position if she treats all of the customers with dirty looks and attitude.
Frequently Asked Questions About Chipotle Mexican Grill
What is the address of Chipotle Mexican Grill in Springfield White Oaks IL?
Chipotle Mexican Grill is located at 2579 Wabash Ave, Springfield, IL 62704.
What are the operating hours for Chipotle Mexican Grill in Springfield White Oaks IL?
Chipotle is open daily from 10:30 AM to 11:00 PM.
Does Chipotle in Springfield White Oaks IL offer pickup and delivery services?
Yes, Chipotle offers both in-store pickup and delivery services.
Can I order Chipotle online through a mobile app?
Yes, you can order Chipotle through their official app available on Apple App Store or via their online ordering link.
Does Chipotle provide catering services?
Yes, Chipotle offers catering services along with gift cards and accepts credit cards.
What type of food does Chipotle Mexican Grill serve?
Chipotle serves customizable Mexican fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
Are there any nearby dining options near Chipotle in Springfield White Oaks IL?
Yes, nearby dining options include Noodles & Company, Panda Express, Cooper's Hawk Winery & Restaurants, and Villa Fresh Italian Kitchen.
Where can customers shop for clothing near Chipotle in Springfield White Oaks IL?
Nearby clothing stores include Justice, Deb Shops, Marshalls, Burlington, and Aerie.
Which nearby fitness and health facilities can customers visit around Chipotle Springfield White Oaks?
LA Fitness is nearby for fitness, and there is a Covid Clinic available for medical needs.
How can locals or visitors use nearby places to plan their visit to Chipotle?
Visitors can shop at Macy's or Sears before enjoying a meal at Chipotle or nearby restaurants, and after dining, visit places like Cooper's Hawk Winery for wine tasting or shop at Michaels Stores.