Numerous customers reported long wait times, incorrect orders, and poor service from staff, with some describing their experiences as the worst they've ever had.
Food Quality
Many reviews highlighted issues with food temperature and quality, including cold and overcooked items, as well as incorrect sauces.
Staff Performance
While some staff members received praise for their friendliness and attentiveness, others were criticized for having a poor attitude and lack of professionalism.
Atmosphere
The restaurant was often described as loud and chaotic, with some customers feeling uncomfortable due to the environment.
Mixed Experiences
Despite the negative feedback, there were also positive comments about the food and service, indicating that experiences can vary significantly.
RC
Ronald Coleman
3 days ago
1.0
FOOD COLD. MAC N CHEESE DRY AND OLD. MISSING ITEMS. THIS HAPPENS EVERY TIME NOW WE GO.
LS
Lance Sheridan
Nov 12, 2025
5.0
Absolutely the best I’ve eaten to date. First class customer service does it right to ensure your afternoon out is a pleasurable experience. And it was- the food is first rate- delicious! Enjoy!
JG
Joseph Gudgel
Nov 6, 2025
1.0
I called in an order for carryout. They either lost the order or it wasn't sent back to
OO
OMWTFYB69
Oct 31, 2025
1.0
3rd time ordering online with them and it's always horrible. Arrived 20 minutes after I ordered at the time I was told to pick up. I was told 5-10 minutes more I sat and waited 20 and asked what was going on with my food I was told they just dropped a part of my order and it would be 5-10 more minutes. Long story short I sat inside 30 minutes after arriving at my set time food was cold and not good.
CB
Callie Basil
Oct 13, 2025
2.0
I found this in my salad and thought it was pretty gross, looks like the label to an ingredient.. (Ordered on doordash)
Frequently Asked Questions About Buffalo Wild Wings
What type of cuisine does Buffalo Wild Wings in Springfield, IL specialize in?
Buffalo Wild Wings offers award-winning Buffalo, New York-style wings available in 26 different sauces and seasonings.
What are the operating hours for Buffalo Wild Wings on weekdays?
From Monday to Thursday, Buffalo Wild Wings is open from 10:30 AM to 11:59 PM.
Is Buffalo Wild Wings open late on weekends?
Yes, on Friday, Saturday, and Sunday, the restaurant is open from midnight to 1:00 AM and again from 10:30 AM until 11:59 PM.
Where is Buffalo Wild Wings located in Springfield?
Buffalo Wild Wings is located at 2808 North Dirksen Parkway, Springfield, IL 62702, USA.
How can I contact Buffalo Wild Wings in Springfield?
You can reach Buffalo Wild Wings by phone at +1 217-670-0048.
What type of establishment is Buffalo Wild Wings?
Buffalo Wild Wings is a chicken wings restaurant, sports bar, and takeout restaurant.
Are there other dining options near Buffalo Wild Wings on North Dirksen Parkway?
Yes, nearby dining options include Hibachi Madness North, a pan-Asian restaurant, and Parkway Cafe, an American diner and cafe, providing variety for different tastes.
Is there public transportation near Buffalo Wild Wings in Springfield?
Yes, the Greyhound Bus station is nearby, which can help you access Buffalo Wild Wings conveniently.
What retail and shopping options are near Buffalo Wild Wings?
Nearby retail stores include Walmart Springfield - N Dirksen Pkwy, GNC, Verizon mobile phone store, and Springfield Farm & Home Supply, offering options for groceries, supplements, electronics, and home goods.
Can visitors combine a visit to Buffalo Wild Wings with fitness activities nearby?
Yes, Anytime Fitness gym and Capital Elite Athletics gymnastics center are nearby for those interested in fitness before or after dining.