Arby's

4.2
494 reviews
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Business Details

3101 Veterans Pkwy, Springfield, IL
62704, United States
(217) 546-8088
http://www.arbys.com/locations/us/il/springfield/3101-veterans-pkwy/store-6158
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
3101 Veterans Pkwy, Springfield, IL
62704, United States

Hours

Reviews

4.2
494 reviews
5 stars
244
4 stars
142
3 stars
68
2 stars
19
1 star
21

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the food quality, noting it was fresh and tasty, although some mentioned inconsistencies.

Service Experience

While many reviews highlighted friendly and prompt service, there were notable complaints about rude staff and order inaccuracies.

Cleanliness

The cleanliness of the dining area received mixed feedback, with some customers reporting dirty tables.

Pricing Concerns

Several customers expressed concerns about rising prices and perceived lack of value for money.
  • AH
    Alf H
    Oct 19, 2025
    5.0
    Food for my daughter
  • BB
    Ben Belzer
    Oct 16, 2025
    5.0
    This is my edit, I ordered today through Uber Eats and they didn't have my curly fries which I paid for in my bag. I guess I should have knocked on wood with my original post...Original post: Thank you Arby's for continually getting my order correct through Uber Eats. I actually ordered from Chick Fil A earlier and they forgot my chicken tenders in my chicken tenders meal! But thankfully Arby's got it right and put the chicken tenders in the bag. Thank you.
  • RE
    Rosanne Elder
    Sep 26, 2025
    5.0
    Good food. We used one of their great coupons.
  • RS
    Rachel Savage
    Aug 31, 2025
    2.0
    Amanda needs to learn customer service skills. Very seldom is she friendly. My 5 yr old granddaughter asked her a question and she was rude as always. If you work in the public it should not be accepted by higher management and that is just her .
  • DW
    Donald Wright
    Aug 26, 2025
    1.0
    This location appears to have closed. Correction — Open now and doing a strong business. Thank goodness!
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