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Arby's

4.0
(889 reviews)
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Business Details

3201 Northfield Dr, Springfield, IL
62702, United States
(217) 523-7388
http://www.arbys.com/locations/us/il/springfield/3201-northfield-dr/store-6691
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
3201 Northfield Dr, Springfield, IL
62702, United States

Hours

Reviews

4.0
889 reviews
5 stars
410
4 stars
244
3 stars
122
2 stars
56
1 star
57

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some enjoying fresh and hot meals while others received cold or stale items.

Service Issues

Several reviews highlighted poor customer service, including rude staff and incorrect orders, though some praised friendly and professional employees.

Cleanliness

Multiple customers noted cleanliness issues, particularly sticky floors and dirty tables, despite some positive mentions of cleanliness.

Order Accuracy

There were frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
  • JH
    Jennifer Howell
    Jan 23, 2026
    5.0
    Came thru on a Friday night a little after 8pm and had the best curly fries I have ever had in my life here!! I never eat all my curly fries maybe a quarter of a box, tonight I ate my entire box and wanted more! Got and fresh, not sure if it was just a fluke we had hot fries or if they just cook to order but if it’s not just a fluke, This will be our go to Arby’s in town even though we live closer to the other one!!!
  • KM
    Kyle M
    Jan 12, 2026
    4.0
    Always had good luck at Arby's. Friendly service with typical Arby's food.
  • AD
    Allura Doughty
    Dec 6, 2025
    1.0
    there meat is fresh?
  • SC
    Sarah Coleman
    Nov 22, 2025
    5.0
    Love their food always fresh
  • MM
    Mr.Congratulations
    Nov 21, 2025
    2.0
    Never liked Arby's as a child. The curly fries didn't save them then in my eyes. And imo the steak nuggets won't save them now.
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Brand Certified Facts from Arby's

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Certified February 22, 2026Yext Knowledge Graph
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