Arby's

4.0
884 reviews
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Business Details

3201 Northfield Dr, Springfield, IL
62702, United States
(217) 523-7388
http://www.arbys.com/locations/us/il/springfield/3201-northfield-dr/store-6691
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
3201 Northfield Dr, Springfield, IL
62702, United States

Hours

Reviews

4.0
884 reviews
5 stars
407
4 stars
242
3 stars
122
2 stars
56
1 star
57

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently noted that the food was fresh and delicious, particularly the roast beef and curly fries, but there were also complaints about cold or stale items.

Customer Service

While some reviews praised friendly and professional staff, others reported poor service, including rude behavior and incorrect orders.

Cleanliness

Several customers mentioned issues with cleanliness, particularly sticky floors and dirty tables, although some also noted that the restaurant was clean during their visit.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to dissatisfaction and frustration.
  • AD
    Allura Doughty
    Dec 6, 2025
    1.0
    there meat is fresh?
  • SC
    Sarah Coleman
    Nov 22, 2025
    5.0
    Love their food always fresh
  • MM
    Mr.Congratulations
    Nov 21, 2025
    2.0
    Never liked Arby's as a child. The curly fries didn't save them then in my eyes. And imo the steak nuggets won't save them now.
  • MW
    Maino Williams
    Oct 26, 2025
    2.0
    I must’ve watched that Arby’s commercial everyday, “Steak Nuggets”. I’m like I need to try those. Got to Arby’s and got charged $5.99 for the smallest 5 steak nuggets on earth. I was very disappointed.
  • PG
    Patty Gemoules
    Sep 14, 2025
    2.0
    I ordered a roast beef and cheddar meal with curly fries when I received my order my curly fries were nothing but scraps from the bottom of the French fry bin totally disgusting I will not be ordering from there again
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