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Arby's

3.9
(316 reviews)
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Business Details

3009 S Dirksen Pkwy, Springfield, IL
62703, United States
(217) 529-8766
http://www.arbys.com/locations/us/il/springfield/3009-s-dirksen-pkwy/store-5463
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
3009 S Dirksen Pkwy, Springfield, IL
62703, United States

Hours

Reviews

3.9
316 reviews
5 stars
146
4 stars
80
3 stars
47
2 stars
11
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff friendliness is mostly positive, with many customers praising the helpfulness and politeness of employees, though some reported rude behavior.

Food Quality

The food is generally described as hot and delicious, but there are complaints about missing items, incorrect orders, and some dissatisfaction with specific menu items.

Cleanliness

The restaurant is noted for its cleanliness, with several reviews highlighting the well-maintained dining area and restrooms.

Service Speed

While many customers experienced quick service, there are numerous complaints about slow service and long wait times, especially during busy periods.

Management Issues

Several reviews mention poor management and staffing issues, including inadequate employee presence during busy times and unprofessional behavior from management.
  • CM
    Cyd Mombourquette
    Jan 28, 2026
    5.0
    The staff was very friendly and helpful¡ The food was Hot AnD Delicious 😋
  • KM
    Kyle M
    Jan 12, 2026
    4.0
    Always had good luck at Arby's. Friendly service with typical Arby's food.
  • BM
    B. Edward Martin
    Dec 14, 2025
    5.0
    Best customer service experience I’ve had in a long time. Deszarea made our visit memorable and pleasant
  • AS
    Adam Spears
    Dec 11, 2025
    4.0
    It's an Arby's. Foods good. Gluten free options if you are willing to compromise.
  • HP
    Heather Piepenburg
    Nov 23, 2025
    4.0
    Decent but good lord get your employee some help! One womam doing everything! I didn't even see another worker! If she has to do it all then pay her multiple peoples' wages.
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Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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