Arby's

3.9
315 reviews
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Business Details

3009 S Dirksen Pkwy, Springfield, IL
62703, United States
(217) 529-8766
http://www.arbys.com/locations/us/il/springfield/3009-s-dirksen-pkwy/store-5463
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
3009 S Dirksen Pkwy, Springfield, IL
62703, United States

Hours

Reviews

3.9
315 reviews
5 stars
145
4 stars
79
3 stars
47
2 stars
12
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some praised the friendly staff, others reported rude behavior and poor management.

Food Quality

Food quality is inconsistent, with some customers enjoying their meals while others reported cold or poorly prepared food.

Cleanliness

The restaurant is noted for its cleanliness, with many customers appreciating the well-maintained dining area and restrooms.

Staffing Issues

Several reviews highlighted staffing shortages, leading to long wait times and poor service during busy periods.

Operational Problems

Customers experienced issues with order accuracy and availability of menu items, indicating a need for better management and organization.
  • BM
    B. Edward Martin
    Dec 14, 2025
    5.0
    Best customer service experience I’ve had in a long time. Deszarea made our visit memorable and pleasant
  • AS
    Adam Spears
    Dec 11, 2025
    4.0
    It's an Arby's. Foods good. Gluten free options if you are willing to compromise.
  • HP
    Heather Piepenburg
    Nov 23, 2025
    4.0
    Decent but good lord get your employee some help! One womam doing everything! I didn't even see another worker! If she has to do it all then pay her multiple peoples' wages.
  • AD
    Andrew Delleart
    Nov 8, 2025
    5.0
    The service was very good. The employees were very friendly even though it was an hour before closing time.
  • AW
    Aidan Witheft
    Sep 7, 2025
    5.0
    Greated by the cooks as soon as i walked in and the man at the register was also bery nice
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