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McDonald's

3.4
(662 reviews)

Business Details

2451 Route 12, Spring Grove, IL
60081, United States
(815) 675-0004
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2451 Route 12, Spring Grove, IL
60081, United States

Hours

Reviews

3.4
662 reviews
5 stars
248
4 stars
124
3 stars
88
2 stars
66
1 star
136

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff are praised for being friendly and helpful, others are reported as rude and unprofessional.

Order Accuracy

Many customers experienced issues with order accuracy, including missing items and incorrect orders, leading to frustration.

Speed of Service

The drive-thru service is frequently criticized for being slow, with long wait times reported by multiple customers.

Food Quality

Food quality is inconsistent, with complaints about cold or undercooked items, particularly fries and sandwiches.

Cleanliness

While some customers noted cleanliness, others reported dirty tables and unsanitary conditions in the bathroom.
  • FR
    Fernando Resendiz
    Feb 3, 2026
    2.0
    I love the people that works there, they are nice and happy environment BUT there is only one problem, the Ice cream machine seems to be down all the time, either need a new machine or need to hire a new company that can fix it, but everything else so far so good….
  • JL
    James Ledbetter
    Dec 9, 2025
    5.0
    Quick efficient and accurate
  • KK
    K
    Dec 5, 2025
    3.0
    This McDonald's is mediocre. The food is inconsistent. Particularly, the QP and the French fries.
  • JS
    John Sulek
    Dec 4, 2025
    5.0
    No wait& the order was correct plus hot.
  • KZ
    Kelsey Zipprich
    Nov 30, 2025
    1.0
    Being a mom who lives here with no where else to run through quick once in a while. The manager with the glasses is so rude. Most cold food every time.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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