Wendy's

3.6
1069 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
170 West 162nd Street, South Holland, IL
60473, United States

Hours

Reviews

3.6
1,069 reviews
5 stars
392
4 stars
250
3 stars
174
2 stars
82
1 star
171

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, unprofessional behavior from managers, and long wait times.

Food Quality

Mixed feedback on food quality; while some customers enjoyed fresh and hot meals, many reported receiving cold or improperly prepared food.

Cleanliness

Several customers noted cleanliness issues, including dirty bathrooms and unsanitary conditions in the dining area.

Management Issues

Frequent complaints about management's attitude and effectiveness, with calls for better training and professionalism.
  • FF
    FJR
    Dec 17, 2025
    1.0
    Completely unprofessional an my order was incorrect
  • NL
    NIJA LOWERY
    Dec 4, 2025
    1.0
    Y'all gotta learn to greet your customers instead of just looking and not taking orders because ya’ll swamped in the drive thru.
  • CJ
    Chris Jerm
    Dec 3, 2025
    1.0
    The slowest Wendy’s I’ve ever been in they have two people, not one person in the parking lot and it took 30 minutes
  • KS
    Killey Shroud
    Oct 25, 2025
    5.0
    Good food
  • JJ
    Johnny
    Oct 23, 2025
    5.0
    Quick and hot

Frequently Asked Questions About Wendy's

Is 170 West 162nd Street Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are Wendy's drive-thru hours at 170 West 162nd Street, South Holland, IL?

The drive-thru is open daily from 6:30 AM to 2:00 AM.