Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported long wait times, incorrect orders, and rude staff, indicating a significant problem with service quality.
Food Quality
Many reviews highlighted issues with food freshness and preparation, including cold or poorly cooked items.
Management Concerns
Several customers expressed dissatisfaction with management's handling of complaints and overall organization of the restaurant.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and noted positive experiences with food quality at times.
PP
pedro
6 days ago
1.0
Ordered curbside when they were taking 15 minutes for the food. After a few minutes i then went through the drive through to pick it up. Little did i know that the food was sitting right there next to the window and they handed it to me. Took a little while since the drive thru was full but once i got my food i thought that was the end of it. I had ate my food and had this weird aftertaste. I got home and the morning after i woke up with a nasty stomach flu. Please inspect your workers. I fear they may have undercooked the food or something
MA
Marty True Aquarius
Dec 11, 2025
1.0
Put in mobile order, arrived at location 20 mins later, checked in via drive thru, got receipt 1st window, waited additional 10 min to be told at 2nd window to pull up to 3rd window basically they haven't even started my order, i just asked for refund mind you it was not a complicated order 6 sandwiches 3 fries!
AA
Aye_Yo_Kish
Dec 9, 2025
2.0
Been here twice. Both times my order was wrong. Drunk and all. Might as well get a blind box 😩
JB
Joseph Burk
Dec 7, 2025
2.0
This place isn't very well organized and while some of the staff is trying, the attitude of the others ruins it.
We ordered on the app and it took 30 minutes to get our food. It During that time we were repeatedly ignored and blown off by the staff at the counter.
KP
kyla pryor
Nov 22, 2025
1.0
I am writing because I am extremely dissatisfied with the refund I received for my recent order #66204. I did not receive the drink (a frappe) that I paid for, yet the only compensation offered was $2, even though the drink alone cost $6+, and my total order was around $15.
To clarify what happened:
The order included a frappe (charged at about $6), but I received none of that drink.
What was delivered: two chicken nuggets and the empty cup holders (just the straws), with no actual drink inside.
After reporting the issue in the app, I was credited only $2. This amount does not even come close to covering the cost of the drink — let alone the inconvenience and poor service.
If I were to order the frappe by itself again, the cost would be significantly more than what your partial credit covers — making this partial refund deeply unfair.
This situation is not acceptable. I believe I am owed a full refund for the missing item, or at the very least proper credit that reflects the actual value of what was not delivered. The $2 credit feels dismissive and inadequate, as if my complaint is being brushed aside. I have attached photos of the delivery (showing the straws, empty drink holders, and the nuggets), as evidence of the missing items. I expect a more reasonable resolution — ideally a refund or Uber credit that more accurately reflects the total I spent on this order.
Thank you for your time. I hope we can resolve this fairly and promptly