Chipotle Mexican Grill

Reviews

• VR

  Vandana Rajagopal

  2 days ago
  1.0
  I visited South Elgin Chipotle today. One of the employee was making a bowl for himself at the end of his shift after being at the register. He had no gloves on or wash his hands . What really shocked me is when he put his bare hands into the cheese container & lettuce container and grabbed some for his bowl. No employees said anything. I can understand maybe they were not comfortable. There was a long line of customers. He didn’t seem to be bothered at all. Hopefully something changes. I would give it “0” star if that was an option
• JG

  Jenny Gehrke

  3 days ago
  2.0
  Preordered my food today. Got there 10 min early so had time to wait and watch. Food server with pink/redish hair was resting her arms on the counter texting while customers were waiting to check out. Then, since I was still waiting for my food 5 min after it was supposed to be ready, the girls in front decided to make my food I did not see the girl mentioned wash her hands after being on her phone. Staff was slow and didn't care to be there. Very disappointed.
• DB

  Dan Brennan-

  6 days ago
  3.0
  I love Chipotle. For those who order online or thru a food delivery service this store is one of the most poorly managed stores I have been to. Unlike other Chipotle stores I have been to this store typically has no understanding of online customer service or priority. Typically, it’s quite common for online customers here or food delivery people serving Chipotle customers to have to wait. Now waiting is a challenge for customers either coming to pick up their food or food delivery drivers picking up for Chipotle customers. That’s expected. But at this store, there is no customer service priority. It’s quite typical for several individuals to be standing around waiting for their orders to come out. I don’t know how many times I have been waiting for ten to fifteen minutes for my order. With others. And then another customer or delivery driver comes in for their order. Suddenly there is a person coming out of the kitchen holding like four or five orders. That person gives me my order in which I have been waiting fifteen minutes for and to the person who just walked in the door. Does that mean like my order was made ten minutes earlier and does not come out until other newer orders were made??? This has happened again and again at this store! Unlike other Chipotle stores where, they really do treat online customers orders in priority and in sequence.
• JF

  Justine Freidel

  Mar 4, 2026
  2.0
  It's unprofessional to yell at your employee and have a personal meeting in front of customers. The food was sub par. But the lady making my food was nice!
• MT

  Mic T

  Feb 20, 2026
  1.0
  The place needs a good cleaning. The employees need to learn not to be rude. The parking is horrendous. Tell your employees to not take up the front parking. That should be for customers only. This location is honestly a joke.

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