Business Details
About
Mexican Restaurant
Chipotle South Elgin is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.2
1,209 reviews
5 stars
431
4 stars
209
3 stars
109
2 stars
100
1 star
360
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables, overflowing trash, and unsanitary food preparation areas.
Food Quality
Customers expressed dissatisfaction with food quality, including small portions, incorrect ingredients, and issues with freshness.
Staff Attitude
Many reviews highlighted unprofessional behavior from staff, including lack of attention to customers and negative attitudes.
Management Issues
Frequent mentions of poor management practices, including inadequate staffing and failure to maintain food and service standards.
- N_NCTzen _xuxiNov 17, 20251.0No utensils with my online order, not even half of the bowl full, this is a joke
- COChris OlsenNov 8, 20253.0Eh It used to be better. I only ate here for my kids fundraiser. I can get overcooked steak anywhere.
- RBRushang BhavsarNov 2, 20251.0Place is always nasty with everything from the food to the attitude from the employees The people working here can’t even roll a burrito if their life depended on it just drive a little and go to the next chipotle near you avoid this place at all costs.
- NWNathan WerveNov 2, 20251.0I submitted a $365 catering order to be picked up at 6:30pm on Halloween for a party that my wife and I were hosting. I received the confirmation email with an order number, receipt, and that my order would be ready for pickup at 6:30pm on Oct 31st. I then show up at the restaurant at 6:30pm on Oct 31st, as the email promised, and my order wasn't ready! It wasn't even accepted!!! I spoke with the manager, Ramone, and he said that the restaurant wasn't accepting orders after 2pm that day, and that we should have gotten an email that stated that the order was canceled. I checked my email (yes my primary, spam, and junk folders), and I definitely DID NOT receive this email cancelation. This situation was incredibly frustrating, disappointing, and entirely unacceptable. I was left scrambling to find another solution for feeding my 25 guests, and I had to explain to them how Chipotle had forked us, that another restaurant was able to step in at the last minute, and why the food was delayed. This is 2025. This process by the restaurant is 10/10 unacceptable for a national brand with national assets. This is a clear failure in system process and customer service. I will never order catering from Chipotle again, because I don't know if my order will be there as promised, and I'll just have to jump through my butt again to feed my guests. Recommendations for improvement: If the restaurant is not accepting orders after a certain date or time, put a block on accepting the order through the website so payment information is not collected and confirmation emails are not sent out. Then, in the unlikely event that orders are subsequently canceled by the restaurant, actually send out the cancelation! Have multiple redundant forms of communication, especially for something critical like canceling a large catering order for an event. Emails, texts, and automated phone calls need to be sent out! Cancellation notices are extremely important because they change customer expectations and the company needs to do their best to ensure that the cancellation message was received. To Chipotle: You have to understand that your customers conduct event planning and submit catering orders ahead of their event that often coincide with national holidays. Good product and good service results in repeat business, and catering orders have the ability to influence others who may be considering making future orders. Simply not offering catering on Halloween, and who knows what other days the business chooses, and then not communicating that fact after an order has been submitted, is an extremely poor business decision.
- PRPeter RybakNov 1, 20251.0Whenever I get chipotle I always get plain white rice without cilantro. Never had an issue. This location claims they do not serve plain white rice.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in South Elgin?
Chipotle South Elgin is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in South Elgin?
You can find Chipotle Mexican Grill at 348 Randall Rd, South Elgin, IL 60177.
Does Chipotle South Elgin offer pickup and delivery services?
Yes, Chipotle South Elgin offers both in-store pickup and delivery services.
Can I order Chipotle through a mobile app?
Yes, you can order via the Chipotle app available on the Apple App Store at https://apps.apple.com/us/app/chipotle/id327228455 or use their quick link https://chipotle.app.link/Carne-Apple.
What makes Chipotle's food unique or special?
Chipotle emphasizes using responsibly sourced, real ingredients without artificial colors, flavors, or preservatives. Their "Food with Integrity" principles focus on humane and sustainable farming practices using only 53 real ingredients.
What services does Chipotle South Elgin provide besides regular dining?
They offer online orders, web and mobile delivery, catering and catering delivery, gift cards, and accept credit cards.
Is Chipotle South Elgin welcoming and inclusive to the LGBTQ community?
Yes, Chipotle welcomes LGBTQ customers, as indicated by their Google attributes.
What nearby places can I visit before or after dining at Chipotle South Elgin?
Nearby, you can visit places like Brad Olson Hair & Tan for tanning, Eternal Tan and Diamond Nails and Spa for beauty treatments, and Starbucks for coffee. These locations offer convenient spots to relax or pamper yourself around your meal.
Are there other dining options near Chipotle Mexican Grill on Randall Road in South Elgin?
Yes, near Chipotle you can find Poke Bros for Hawaiian cuisine, Firehouse Subs for sandwiches, Domino's Pizza, Panda Express for Chinese fast food, and Pita BBQ for Mediterranean and barbecue options.
Can nearby transit or services help me get to Chipotle South Elgin easily?
While transit specifics are not listed, the location on Randall Rd is near sources such as Starbucks and dental care centers, making it convenient to stop by during errands or appointments in the South Elgin area.