Numerous customers reported poor service, including long wait times, inattentive staff, and incorrect orders.
Food Quality
Many reviews highlighted declining food quality, with complaints about overcooked wings, small portion sizes, and unsatisfactory meals.
Positive Staff Experiences
Some customers praised specific staff members for their excellent service, creating a more enjoyable dining experience.
Cleanliness Concerns
Several reviews mentioned cleanliness issues, particularly in the bathrooms and dining areas.
Value for Money
Customers expressed dissatisfaction with the pricing relative to the quality and portion sizes of the food.
CD
chris darlak
2 days ago
3.0
It was supposed to be a normal night out. My pregnant wife had been craving Buffalo Wild Wings all week, and when a craving hits at eight-and-a-half months pregnant, you don’t ask questions—you just drive. She ordered the spiciest hot wings on the menu, confidently declaring, “If this doesn’t kickstart labor, nothing will.”
Famous last words.
About halfway through the basket, she froze mid-wing, eyes wide. At first I thought the sauce finally got to her. Then she grabbed my arm and said the one sentence every expecting dad both dreads and doubts:
“I think this is happening. Like… right now.”
We barely made it to the bathroom before reality set in. While other patrons were washing their hands and checking their hair, my wife was actively in labor in a Buffalo Wild Wings restroom. Staff scrambled. I panicked. Someone offered moral support. Someone else yelled for a manager. The hot wings, it turned out, were more powerful than advertised.
And then—somehow—amid the smell of hot sauce and industrial hand soap, our baby was born.
The only thing we were truly upset about afterward? The towel situation. For a place that prides itself on wings by the dozen, the bathroom paper towel dispenser was woefully understocked for an emergency delivery. One sad brown towel at a time just wasn’t going to cut it.
In the end, everyone was healthy, the baby was perfect, and Buffalo Wild Wings earned a story we’ll be telling forever. We didn’t get a refund, but we did get a kid with a legendary birth story—and a lifelong reminder to always check the towel dispenser first.
JN
Joseph N
Dec 27, 2025
3.0
Good place to go grab a beer and some wings when there’s a game on tv
SF
Steven Fullmer
Dec 19, 2025
2.0
The manager, Emily, is too busy and does not care. She would rather give a refund than to have the order remade and keep a customer satisfied. Now, I have to trust her that she will process the refund because they did not/would not provide any receipt or reference for a refund. Emily was apparently too busy so the assistant manager spoke to me after Emily ran away. The assistant manager was great. Hopefully she becomes manager soon and I can enjoy Bdubs again if and when I order it.. without it getting cold or refunded.
LG
Linda Griffey
Dec 13, 2025
3.0
Host staff was exceptionally rude and not inviting. Waitress made up for the host's rudeness and made our stay tolerable.
EC
Esmeralda Corona
Dec 12, 2025
3.0
Placed orders where stuff is missing, once home to go back for fries or extra things we order is very inconvenient and it had happened multiple times, thats why I rather go with Wing Stop.
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in South Elgin specialize in?
Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with a choice of 26 sauces and seasonings.
What are the regular operating hours of Buffalo Wild Wings in South Elgin?
The restaurant is open from 11:00 AM to midnight Monday through Thursday and Sunday, and from 11:00 AM to 1:00 AM on Fridays and Saturdays.
Where is Buffalo Wild Wings located in South Elgin?
It is located at 402 Randall Road, South Elgin, IL 60177, USA.
How can I contact Buffalo Wild Wings in South Elgin for reservations or inquiries?
You can call them at +1 847-697-5736.
Does Buffalo Wild Wings offer takeout services?
Yes, Buffalo Wild Wings in South Elgin is classified as a takeout restaurant in addition to being a sports bar and restaurant.
What online resources are available to learn more about Buffalo Wild Wings South Elgin location?
You can visit their official website at https://www.buffalowildwings.com/locations/us/il/south-elgin/402-randall-rd/sports-bar-141/ or check their Facebook page.
Are there any coffee shops near Buffalo Wild Wings in South Elgin?
Yes, Coffee Haus is a nearby coffee shop where customers can grab a coffee or bubble tea before or after their visit to Buffalo Wild Wings.
What other dining options are near Buffalo Wild Wings in South Elgin?
Nearby dining options include Potbelly Sandwich Shop, Panda Express, and Red Robin Gourmet Burgers, offering a variety of fast food and American cuisine.
Are there any wellness or spa services near Buffalo Wild Wings?
Yes, there are several nearby wellness options such as TRENDY NAILS & SPA, Hand and Stone Massage and Facial Spa, and Coco Nail Bar where customers can enjoy beauty and spa treatments.
Can I find eye care services near Buffalo Wild Wings in South Elgin?
Yes, America's Best Contacts & Eyeglasses and Visionworks are nearby optometrist and eyewear stores where you can get eye exams and glasses.