Wendy's

3.8
1920 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3700 Touhy Ave., Skokie, IL
60076, United States

Hours

Reviews

3.8
1,920 reviews
5 stars
825
4 stars
454
3 stars
309
2 stars
118
1 star
214

What are people saying?

AI-generated from recent customer reviews

Food Quality

Food quality is inconsistent, with reports of cold and poorly prepared items, but some customers enjoyed the taste and freshness.

Customer Service

Customer service is frequently criticized for being rude and unprofessional, with multiple reports of incorrect orders and poor handling of complaints.

AI Ordering System

The new AI ordering system received mixed reviews; while some found it efficient, others experienced issues with order verification and preferred human interaction.

Cleanliness

The cleanliness of the location is noted positively by some, but there are also complaints about unsanitary conditions and bad odors.
  • KC
    Kings and Queens Infinite Collective
    3 days ago
    5.0
    Even though I messed up or not saying no ice they still accommodated me with a smile great customer service
  • OO
    Olivia
    Jan 2, 2026
    1.0
    Always got people pulling up and waiting like this is Culver’s one time I waited 40min pulled in the drive thru again and lady totally forgot about me looking puzzled Looks like they goofing around in there I mean I’m waiting 10 minutes for a sandwich
  • JB
    Jay Bly
    Jan 2, 2026
    4.0
    Definitely what I expected. Food and service quality were above normal. Atmosphere looked a little rundown. But we were there about the food.
  • UU
    Undering
    Dec 13, 2025
    4.0
    the food is actually better than in the most Wendy’s
  • BM
    Brent Motley
    Dec 12, 2025
    5.0
    I haven’t been here in years but i went back and ordered by using the new Ai system and it worked perfectly!

Frequently Asked Questions About Wendy's

Is 3700 Touhy Ave Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours for Wendy's at 3700 Touhy Ave, Skokie?

The drive-thru is open Monday to Friday from 5:30 AM to 1:00 AM, and on weekends from 6:00 AM to 1:00 AM.