Business Details
About
Mexican Restaurant
Chipotle Old Orchard is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
828 reviews
5 stars
389
4 stars
124
3 stars
79
2 stars
51
1 star
185
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Numerous customers complained about consistently small portion sizes, often feeling shortchanged on meat and other ingredients.
Service Quality
Many reviews highlighted poor service, including rude staff, long wait times, and lack of attention to customer needs.
Food Quality
Several customers reported issues with food quality, including undercooked rice, stale ingredients, and overall dissatisfaction with taste.
Cleanliness
Multiple reviews mentioned unsanitary conditions, including dirty dining areas and concerns about food safety.
Positive Experiences
Despite the negative feedback, some customers praised the kindness of certain staff members and the freshness of the food on occasion.
- MAMAURO AUREL3 days ago5.0One of the nicest and respectful place to be in Skokie.
- GMGabriel Morales3 days ago1.0Better go to McDonalds than here. Ordered a bowl and barely got half a scoop of rice in my bowl. Are we just hiring anybody off the street now that we can't even scoop rice properly? What a joke of an establishment
- EHErmal HenciNov 6, 20251.0The bowl was placed almost upside down on the bag and all the souces have leaked in my clothes and my car. Worst part that i relized when i got home that they gave me someone else's order. In the paper bag was my name, but not in the chipotle bowl.The meat was hard as rock and the fajitas were just raw peppers. Worst experience so far on Chipottle. I would not recommend this location to anyone and i will never go back here. Very dissapointed.
- CSCal StiOct 29, 20251.0Horrible food portions, and mediocre service. Go to the one on Touhy.
- FDFreddy DiazOct 23, 20252.0Be ready to have a race down the line because they don't stop for anything, even putting sides you did not want because they are in such hurry and guess what you want! Inconsistant portion sizes all through out the 3 location I have close by. Service is as bad as rushing down the line.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Old Orchard in Skokie, IL?
Chipotle Mexican Grill at Old Orchard is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Old Orchard offer pickup and delivery services?
Yes, Chipotle Old Orchard offers both in-store pickup and delivery services.
Where is Chipotle Mexican Grill at Old Orchard located specifically?
It is located at 9408 Skokie Blvd, Skokie, IL 60077, next to Portillos.
What type of food does Chipotle Old Orchard specialize in?
Chipotle Old Orchard specializes in Mexican fast-casual cuisine, offering customizable burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients.
How can customers place an order online for Chipotle Old Orchard?
Customers can order online via the Chipotle app or the website at https://order.chipotle.com/.
Does Chipotle Mexican Grill at Old Orchard accept credit cards and offer catering services?
Yes, this location accepts credit cards and offers catering services among other conveniences like gift cards and various delivery options.
Is the Chipotle Old Orchard location welcoming to the LGBTQ community?
Yes, Chipotle Old Orchard is known to welcome the LGBTQ community.
What nearby restaurants can I visit in the Old Orchard area around Chipotle?
Nearby dining options include Portillo's (fast food, hot dogs), Jimmy John's (sandwiches), and Ruby of Siam (Asian fusion Thai restaurant).
Are there any nearby retail stores close to Chipotle Old Orchard for shopping convenience?
Yes, nearby retail stores include Skokie Pointe shopping center, Verizon Mattress of Skokie, RadioShack, Mattress Firm, Sally Beauty, Old Navy, and Dollar Tree.
What fitness or wellness options are available near Chipotle Mexican Grill at Old Orchard?
Near Chipotle, you can visit Burn Boot Camp for gym and fitness training, as well as Salon Xpression for nail and hair services.