Business Details
About
Mexican Restaurant
Chipotle Old Orchard is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
837 reviews
5 stars
392
4 stars
124
3 stars
79
2 stars
54
1 star
188
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Numerous customers complained about consistently small portion sizes, often feeling they were not getting their money's worth.
Service Quality
Many reviews highlighted poor service, including rude staff and mistakes with orders, leading to a negative dining experience.
Food Quality
Several customers reported issues with food quality, including undercooked rice, stale ingredients, and overall dissatisfaction with the meals.
Management Issues
Feedback indicated problems with management, including unprofessional behavior and lack of responsiveness to customer concerns.
Cleanliness
Some reviews mentioned cleanliness issues within the restaurant, affecting the overall dining experience.
- DDDylan5 days ago5.0NOMNOMNOM. Workers sometimes are confuzzled
- CCChrisDec 19, 20252.0The portions are too small for the price. My husband asked for a little more, and they put what would fit on a tablespoon in the bowl. Then, without being told we’d be charged extra, they rang it up as a double portion of meat. When I questioned it, I was told “we didn’t charge for the extra toppings”. What extra toppings? He got rice and the corn mix. We will not go back. Further, I would not recommend it to anyone.
- NHNicole HanchesDec 16, 20251.0I believe the people that served me were high. My mom, sister and I went all on December 16 at 8:30 pm and the people serving the food, not the register lady, were out of touch with reality. 1) I didn’t get what I actually ordered and neither did my mom or sister. They added what I didn’t order and not what I asked. I never order queso and I she proceed to put queso when I asked for the second time while shouting“ NO QUESO!”. My mom asked for a xtra chicken and these people put one extra peice:/ like I’m paying an extra three dollars for one piece of chicken. Finally, my sister doesn’t order guac, like never and she stated to the server she didn’t want guac. I kid you not the server repeated “ no guac” and proceeds to dump the tub on her bowl. She also asked for xtra beans and these people put guy dumps bean juice into the bowl. He made a soup. 2) skimpy portions. I pay 10 dollars for a bowl, and I’m hungry otherwise I would go somewhere else like McDonald’s to eat smaller portions. Gimme what I pay for. I understand that they want to work quick but don’t add random stuff into the bowl.
- RERachel EnnassiriDec 11, 20252.0So hit or miss. Half the time the steak and chicken are so overcooked it’s not even edible and today got a bowl with half uncooked rice in it. This place needs better management and cooking staff.
- MMMylesDec 9, 20251.0They tried to give me a bowl with half a scoop of rice. The bowl cost $10. I can at least get a full scoop of rice. The food is not even hot.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Old Orchard in Skokie, IL?
Chipotle Mexican Grill at Old Orchard is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Old Orchard offer pickup and delivery services?
Yes, Chipotle Old Orchard offers both in-store pickup and delivery services.
Where is Chipotle Mexican Grill at Old Orchard located specifically?
It is located at 9408 Skokie Blvd, Skokie, IL 60077, next to Portillos.
What type of food does Chipotle Old Orchard specialize in?
Chipotle Old Orchard specializes in Mexican fast-casual cuisine, offering customizable burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients.
How can customers place an order online for Chipotle Old Orchard?
Customers can order online via the Chipotle app or the website at https://order.chipotle.com/.
Does Chipotle Mexican Grill at Old Orchard accept credit cards and offer catering services?
Yes, this location accepts credit cards and offers catering services among other conveniences like gift cards and various delivery options.
Is the Chipotle Old Orchard location welcoming to the LGBTQ community?
Yes, Chipotle Old Orchard is known to welcome the LGBTQ community.
What nearby restaurants can I visit in the Old Orchard area around Chipotle?
Nearby dining options include Portillo's (fast food, hot dogs), Jimmy John's (sandwiches), and Ruby of Siam (Asian fusion Thai restaurant).
Are there any nearby retail stores close to Chipotle Old Orchard for shopping convenience?
Yes, nearby retail stores include Skokie Pointe shopping center, Verizon Mattress of Skokie, RadioShack, Mattress Firm, Sally Beauty, Old Navy, and Dollar Tree.
What fitness or wellness options are available near Chipotle Mexican Grill at Old Orchard?
Near Chipotle, you can visit Burn Boot Camp for gym and fitness training, as well as Salon Xpression for nail and hair services.