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Brand Certified

Chipotle Mexican Grill

3.6
(843 reviews)

Business Details

9408 Skokie Blvd, Skokie, IL
60077, United States
(847) 679-0025

About

Mexican Restaurant
Chipotle Old Orchard is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Chipotle Mexican Grill
9408 Skokie Blvd, Skokie, IL
60077, United States

Hours

Reviews

3.6
843 reviews
5 stars
395
4 stars
124
3 stars
79
2 stars
54
1 star
191

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as undercooked rice, overcooked meat, and even finding foreign objects like hair and flies in their meals.

Portion Sizes

Many reviews highlighted stingy portion sizes, with customers frequently receiving less food than expected, even when paying for extra.

Customer Service

Service quality varied significantly, with some customers praising friendly staff while others reported rude behavior and poor management.

Cleanliness

Several customers noted cleanliness issues, including dirty food preparation areas and unsanitary conditions.

Inconsistency

Frequent complaints about inconsistent experiences, including long wait times, missing items, and incorrect orders.
  • GP
    Georgia Powless-Martindale
    1 day ago
    1.0
    The food tastes like absolutely nothing, not even salt could save it. Staff was nice :)
  • NO
    Noel Odisho
    4 days ago
    5.0
    I had such a great experience at Chipotle! The food was absolutely delicious — everything tasted fresh, flavorful, and perfectly prepared. The ingredients were clearly high quality, and my bowl was made exactly how I wanted it. You can really tell they take pride in serving great food. What made the visit even better was how respectful and friendly the workers were. They greeted me with a smile, listened carefully to my order, and were patient and polite the entire time. Even during a busy rush, they stayed positive and professional, making the whole experience smooth and enjoyable. Great food and even better customer service I’ll definitely be coming back!
  • SS
    Stephanie L Stas
    Feb 22, 2026
    5.0
    Always excellent bowls every time
  • AB
    abby b
    Feb 19, 2026
    1.0
    PLEASE READ: I’m so mad. I ordered a bowl. Tell me why when I was eating. (I don’t shake it up. and I also eat from the side) so when i found a HAIR in my food i was disgusted. these Workers are working around our food and yet are still not wearing hair nets, i work in the food industry and i wear my hair net because it is a food handlers safety requirement. having your hair down in any restaurant/fast food place is NOT acceptable and is again NOT professional. learn how to handle food better. i’m so disgusted and disappointed i am not finishing this bowl (i spent 16$) for what? a couple bites just to find something that should NEVER be found IN someone’s food. at least tie your long hair back. i’m so mad.
  • BB
    Brett
    Feb 5, 2026
    1.0
    Third time in a row out of rice and peppers.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at Old Orchard in Skokie, IL?

Chipotle Mexican Grill at Old Orchard is open every day from 10:45 AM to 11:00 PM.

Does Chipotle Old Orchard offer pickup and delivery services?

Yes, Chipotle Old Orchard offers both in-store pickup and delivery services.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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