Wingstop

Reviews

• JD

  J Davis

  Jan 26, 2026
  2.0
  Just tried to place an order over the phone, dude says no lunch combo and was confused about what I wanted, made it so difficult I just cancelled. Place sucks compared to what it used to be, just shut it down.
• BB

  Breanna

  Jan 18, 2026
  1.0
  Placed an order at 5:45 for a 6:30 pickup on Saturday 1/10. I walk in at 6:25 and checked in. The place was packed wall to wall. I asked when my order would be ready, he told me 20 minutes. I asked what the purpose of the selected pick up time is and he said “yeah, I don’t know.” I came back 20 minutes later and he told me “it’s going to be a while.” I proceeded to watch as he continued to tell people he was making up wait times and he didn’t know what to tell them, etc.. They were already completely slammed, yet continued to take orders over the phone and through their website and app, when the responsible thing would’ve been to shut off orders until they caught up. While I appreciate the manager was trying to help package orders, she should’ve been up front, managing the chaos. Instead, a kid with zero customer service skills and an inability to handle the rush, was up front further pissing off the already hungry and irritated customers. I get working in the food industry is tough. I get people can be jerks. Anytime anyone asked for refunds they were told the manager would handle it later and would call them to let them know it had been done. Another example as to why the manager should’ve been up front. I got my order at 7:45, for a 6:30 pick up time. It was absolutely ridiculous.
• MB

  Matthew Barlow

  Jan 14, 2026
  1.0
  Yes I realize it was Bears Saturday. I expected the order to be a little late. I placed the order at 4:07pm for a 6:15pm pickup. I left an almost 6$ tip on the order. I arrived to the expected zoo at 6:10, and was told 15-20 minutes. Fine. At 7:05 I was still standing by the front desk waiting. The individual behind the desk had since stopped lying to people by saying 15-20 minutes, and had resorted to a simple "I don't know." At 7:10 I walked out with my 42$ order. We ate the food. It was what i expected from wingstop. But I want my tip back. Ya know, the 15% tip i left 3 hours earlier for my 6:15 pickup, before I knew my service was going to be poor.
• AJ

  Arturo Ruiz Jr

  Jan 5, 2026
  5.0
  Place is clean #1. Good crew that works clean and interacts with guests. Victoria greeted us, answered our questions, and gave us recommendations. No shortcuts here. For people complaining about time…. They’re fresh wings, and we’re not the only ones ordering. Worth the wait and would come back again.
• SR

  Salvador R

  Dec 1, 2025
  1.0
  Poor Management, over 30 dollar order and they won't take a $100 dollar legal tender bill ?? Crazy policy, will take our business elsewhere.

Frequently Asked Questions About Wingstop