Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported receiving incorrect orders, with some stating they were shorted items or given completely wrong meals.
Service Quality
Mixed reviews on service; while some praised friendly staff, many others experienced rude or unprofessional behavior from employees.
Food Quality
Several reviews highlighted issues with food temperature and freshness, with complaints about cold or poorly prepared items.
Cleanliness
Customers noted unsanitary conditions in the dining area and issues with the overall cleanliness of the restaurant.
Management Issues
Multiple reviews pointed to poor management practices, including unhelpful responses to complaints and lack of staff training.
JT
Joe Tidaback
Feb 26, 2026
5.0
Highly recommend! Dylan his team were great.
SC
Susanna Campbell
Feb 3, 2026
5.0
Best Wendys around.
CF
Carltus Fleming
Jan 30, 2026
1.0
Give me a completely wrong order…….again.
SF
Shirley F
Jan 28, 2026
3.0
Tables dirty. Walls full of holes and dirty. Order was not correct. Staff was friendly. They were not busy.
AM
A mann
Jan 23, 2026
1.0
Assistant general manager Angela messed up my order and refused to fix it unless I brought everything back My kids had already started eating. I was missing all my drinks and 2 burgers from a 55$ order. It’s sad that people spend so much money for someone to make a mistake and then give horrible customer service when asked to correct it.
What are the drive-through hours for Wendy's at 940 Brook Forest?
The drive-through is open Monday to Thursday and Sunday from 6:30 AM to 2:00 AM, and on Friday and Saturday from 6:30 AM to 3:00 AM.
Is Wendy’s at 940 Brook Forest open for dine-in and delivery?
Yes, Wendy’s offers dine-in, drive-thru, and delivery services where available.
Does this Wendy’s location serve breakfast?
Yes, this Wendy’s location serves breakfast including combos, sandwiches, coffee, and sides.
What payment options are accepted at Wendy’s in Shorewood, IL?
Wendy’s accepts American Express, cash, Discover, Mastercard, and Visa.
How can I place an order online or through an app for Wendy’s at 940 Brook Forest?
You can order online at order.wendys.com or through the Wendy's mobile app available on the Apple App Store.
Where can I find Wendy’s menu prices and nutritional information?
Menu prices and nutrition details can be found on order.wendys.com or the Wendy’s mobile app for the selected location.
How can I contact Wendy’s at 940 Brook Forest for feedback or questions?
You can call (815) 254-4852, reach Customer Care via live chat on Wendy’s contact page, or fill out the Wendy’s Customer Satisfaction Survey online.
What nearby places can I visit along with Wendy’s at 940 Brook Forest?
Nearby you can visit Mariano’s Shorewood for groceries, Starbucks for coffee, and Poke Bros. Shorewood for additional dining options, making it convenient to combine your Wendy’s visit with other errands or meals.
Are there nearby financial services close to Wendy’s at 940 Brook Forest?
Yes, there are several banks and ATMs nearby including First Midwest Bank, Old National Bank, BMO Harris Bank ATM, and Standard Bank and Trust Co., useful for your banking needs before or after your meal.
What health and wellness options are near Wendy’s at 940 Brook Forest?
Nearby wellness options include Action Physical Medicine & Rehabilitation, ATI Physical Therapy, and Hand and Stone Massage and Facial Spa, which you might visit in conjunction with your Wendy’s visit.
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