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Wendy's

3.3
(753 reviews)

Business Details

940 Brook Forest, Shorewood, IL
60404, United States
(815) 254-4852

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
940 Brook Forest, Shorewood, IL
60404, United States

Hours

Reviews

3.3
753 reviews
5 stars
264
4 stars
139
3 stars
96
2 stars
60
1 star
194

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported receiving incorrect orders, with some stating they were shorted items or given completely wrong meals.

Service Quality

Mixed reviews on service; while some praised friendly staff, many others experienced rude or unprofessional behavior from employees.

Food Quality

Several reviews highlighted issues with food temperature and freshness, with complaints about cold or poorly prepared items.

Cleanliness

Customers noted unsanitary conditions in the dining area and issues with the overall cleanliness of the restaurant.

Management Issues

Multiple reviews pointed to poor management practices, including unhelpful responses to complaints and lack of staff training.
  • JT
    Joe Tidaback
    Feb 26, 2026
    5.0
    Highly recommend! Dylan his team were great.
  • SC
    Susanna Campbell
    Feb 3, 2026
    5.0
    Best Wendys around.
  • CF
    Carltus Fleming
    Jan 30, 2026
    1.0
    Give me a completely wrong order…….again.
  • SF
    Shirley F
    Jan 28, 2026
    3.0
    Tables dirty. Walls full of holes and dirty. Order was not correct. Staff was friendly. They were not busy.
  • AM
    A mann
    Jan 23, 2026
    1.0
    Assistant general manager Angela messed up my order and refused to fix it unless I brought everything back My kids had already started eating. I was missing all my drinks and 2 burgers from a 55$ order. It’s sad that people spend so much money for someone to make a mistake and then give horrible customer service when asked to correct it.

Frequently Asked Questions About Wendy's

What are the drive-through hours for Wendy's at 940 Brook Forest?

The drive-through is open Monday to Thursday and Sunday from 6:30 AM to 2:00 AM, and on Friday and Saturday from 6:30 AM to 3:00 AM.

Is Wendy’s at 940 Brook Forest open for dine-in and delivery?

Yes, Wendy’s offers dine-in, drive-thru, and delivery services where available.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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