Taco Bell

2.8
758 reviews
Get DirectionsCallWebsite

Business Details

996 Brook Forest Avenue, Shorewood, IL
60431, United States
(815) 439-3168
https://locations.tacobell.com/il/shorewood/996-brook-forest-avenue.html
GoogleFacebook

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 996 Brook Forest Avenue in Shorewood. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
996 Brook Forest Avenue, Shorewood, IL
60431, United States

Hours

Reviews

2.8
758 reviews
5 stars
223
4 stars
83
3 stars
86
2 stars
64
1 star
302

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

Many reviews highlighted issues with food quality, including old, cold, or improperly prepared items.

Management Issues

Several customers noted a lack of effective management and organization, leading to chaotic service and unsatisfactory experiences.

Customer Experience

While some customers praised individual staff members for their friendliness, the overall customer experience was marred by frequent complaints about service and food.
  • JJ
    Jasmine Jackson
    Jan 2, 2026
    5.0
    Tyler was amazing at making sure that we had a great experience. He was working extremely hard and you can tell He was very knowledgeable and passionate about what he does.! Thank you Tyler you are awesome and I appreciate you! You are doing a great job running that shift and I will definitely be returning
  • NC
    Natalia Ruelas Cuevas
    Jan 1, 2026
    1.0
    No atienden a las personas, son muy lentos. Cuando es dordash no quieren hacer el trabajo. Servicio muy mal con los empleados
  • LB
    Lizzy bear
    Dec 20, 2025
    1.0
    FOOD WAS OLD AND SOGGY. MY BROKE IN HALF!!!!
  • AC
    Andre Carlvin
    Oct 29, 2025
    1.0
    I placed an order with Uber Eats on 10/29/25 around 7:30 pm. I asked for Diablo Sauce which is usually not put in the order even when you request it and they gave sauces that were all stuck together with dried old sauce that has just been sitting out. For the sauce to be that dry means it had been there for awhile and instead of using common sense to just throw it away they served it to a paying customer. That is a serious health hazard and to make the decision to serve it puts people at risk for food poisoning. This is pretty low even for a fast food place and when you deal with food and food safety your customers health should be priority number 1.
  • VM
    Vanessa Marcano
    Oct 25, 2025
    1.0
    How does it take 30 mins to make 3 items when the food is premade and vegetables are diced! On top of that you don’t get what you ordered. Employees stand around looking like they are so lost in life!! If I was the owner I would be so damn embarrassed. Can’t see this place staying open for much longer!!
Read more reviews on Google

Frequently Asked Questions About Taco Bell

What are the drive-through hours at this Taco Bell location?

The drive-through is open from 9:00 AM to 3:00 AM on Monday through Thursday and Sunday, and until 4:00 AM on Friday and Saturday.

Where is this Taco Bell located?

This Taco Bell is located at 996 Brook Forest Avenue, Shorewood, IL 60431, USA.