Taco Bell

2.8
755 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 996 Brook Forest Avenue in Shorewood. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
996 Brook Forest Avenue, Shorewood, IL
60431, United States

Hours

Reviews

2.8
755 reviews
5 stars
222
4 stars
83
3 stars
86
2 stars
64
1 star
300

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, such as cold items, incorrect orders, and insufficient portions.

Cleanliness

Several customers noted unsanitary conditions and a lack of cleanliness in the restaurant.

Management

Some reviews praised individual employees for their efforts, but overall management was criticized for poor operational practices.

Ordering Process

Customers expressed frustration with the kiosk ordering system and the inefficiency of the drive-thru service.
  • BD
    Bobby DeAnda
    Nov 16, 2025
    1.0
    It’s a common thing here that the system is miraculously down in the later hours of the night. And they can only accept Uber and DoorDash orders. So if your system is actually down how can you still accept online orders? 11/16/25 at 1am. This location has slowly turned into a joke. The ratings are pretty obvious as to why they’re so low. Pathetic.
  • AC
    Andre Carlvin
    Oct 29, 2025
    1.0
    I placed an order with Uber Eats on 10/29/25 around 7:30 pm. I asked for Diablo Sauce which is usually not put in the order even when you request it and they gave sauces that were all stuck together with dried old sauce that has just been sitting out. For the sauce to be that dry means it had been there for awhile and instead of using common sense to just throw it away they served it to a paying customer. That is a serious health hazard and to make the decision to serve it puts people at risk for food poisoning. This is pretty low even for a fast food place and when you deal with food and food safety your customers health should be priority number 1.
  • VM
    Vanessa Marcano
    Oct 25, 2025
    1.0
    How does it take 30 mins to make 3 items when the food is premade and vegetables are diced! On top of that you don’t get what you ordered. Employees stand around looking like they are so lost in life!! If I was the owner I would be so damn embarrassed. Can’t see this place staying open for much longer!!
  • EU
    Edgardo U.
    Oct 25, 2025
    1.0
    Ordered something through the drive through and waited about a hour to get my order
  • MM
    Marissa Martinez
    Oct 17, 2025
    1.0
    Before I give the negative part of my visit ill say the 1 good thing I saw, the manager at the time of my visit was phenomenal. He kept pushing them to work hard and efficiently as a team he encouraged them during their busy dinner rush however I will never come back here. I only ordered 2 drinks no food yet somehow my ordered kept getting over looked . While I stood there watching everyone work I saw people touching garbage, picking stuff up from the floor, scratching their back and then making food. I was so disgusted, then when I finally questioned why everyelse that ordered after me was getting service before I did this young worker decided to give an attitude and eye roll all because I questioned how much longer. I was tempted to walk out and not even care about a refund. This location needs serious help and an attitude adjustment. Again kudos to the manager for being a hard worker.

Frequently Asked Questions About Taco Bell

What are the drive-through hours at this Taco Bell location?

The drive-through is open from 9:00 AM to 3:00 AM on Monday through Thursday and Sunday, and until 4:00 AM on Friday and Saturday.

Where is this Taco Bell located?

This Taco Bell is located at 996 Brook Forest Avenue, Shorewood, IL 60431, USA.