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Taco Bell

2.8
(773 reviews)

Business Details

(815) 439-3168

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 996 Brook Forest Avenue in Shorewood. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
996 Brook Forest Avenue, Shorewood, IL
60431, United States

Hours

Reviews

2.8
773 reviews
5 stars
228
4 stars
85
3 stars
86
2 stars
65
1 star
309

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Customers frequently reported issues with food quality, including old, soggy items and incorrect order fulfillment.

Management Issues

Several reviews mentioned unprofessional behavior from management and a lack of effective oversight, contributing to the overall poor experience.

Cleanliness

Multiple customers noted unsanitary conditions and a lack of cleanliness in the restaurant.

Inconsistent Experience

While some customers had positive experiences with specific employees, the overall service and food quality were inconsistent.
  • AD
    Anthony DiRaffaele
    3 days ago
    5.0
    2AM at the drive thru on Friday Morning - excellent service and food was hot as well: Great Team of Josh and Amber!!!!
  • SG
    School Goer
    5 days ago
    1.0
    Had a horrible experience with the Young white girl with the blonde hair. She was extremely rude and disrespectful. I come to this location All the time and the management is generally very respectful and nice. It’s unfortunate that on the days that management cannot be there. They have these young kids working in the restaurant who are extremely incapable of performing their position. I went through the drive-through two times. The first time I attempted to order an item that I guess don’t exist anymore. One of the employees said that they change the menu all the time and I understood that. I also apologize because I know how it is for customers too be consistently needy. I ended up going back through a second time because my daughter wanted a nacho box and they kept jumping on the mic as if I was the problem to try to correct what I should be ordering. As I got to the window, I payed for the food and apologized again for Not understanding the menu items. I was told that it was OK and no problems to have a blessed day. As I was leaving, my daughter, checked her food and she had a complaint that there was barely any cheese or anything on the nachos. I took it back inside and I was very nice about it. I smiled and said I promise I will leave after this jokingly , but can you guys please put a little bit more meat and cheese on these nachos. Take it the box was $10. A young white girl yelled from the back “that’s our portions” “NOOO”. At the point I was extremely upset because who are you talking to? Like I explained to them you have customers patronizing your establishment you do not talk to customers like that. I can see if I came in and was angry or had a attitude, but I was smiling and nice about it the entire time and this is your response now I want my money back. The young white boy rang me up for a refund and was yelling at me asking me if I want to cash or card . Not sure if he was yelling because he was nervous because of all the ruckus that was going around or if he was just being disrespectful. At this point, I will never return. I know the managers for the establishment and I have dealt with them in the past and they are very nice and sweet( unless their is new management Within the last 30 days). But I can promise you I will not be returning until they hire individuals who don’t mind coming to work and talking to customers nicely. P.s Retraining is needed A.S.A.P
  • PJ
    Paris Mckenly Jr.
    Feb 23, 2026
    5.0
    No smoke hands down Josh and Ray do they thing up in there Good customer service very helpful how healthy tacos healthy burritos good juices good soda these boys know what they doing
  • MB
    Malissa Burcham
    Feb 12, 2026
    1.0
    I don't know if it's just the Taco Bell by me but their specials only only available for a very short time period. Then the items are still on the menu at the drive through.
  • JJ
    Juanita
    Jan 25, 2026
    1.0
    I would give zero stars if I could. This is not the 1st time I've encountered this rude and very unprofessional manager. I called in an UberEats order missing an item. This woman proceeds to scream in my ear over talks me and hangs up. I call back as soon as I say did you just hang up on me? She proceeds to scream over and over again like a mad woman. I tell her I'll be at the store and you talk to me like you just did on the phone. Long story short She ain't have nothing to say when I got there and hid in the back of the store. I'll be reporting her behavior to corporate and regional managers and whoever else will listen. This franchise is a joke. And she's is a joke. Don't go here if you can help it.

Frequently Asked Questions About Taco Bell

What are the drive-through hours at this Taco Bell location?

The drive-through is open from 9:00 AM to 3:00 AM on Monday through Thursday and Sunday, and until 4:00 AM on Friday and Saturday.

Where is this Taco Bell located?

This Taco Bell is located at 996 Brook Forest Avenue, Shorewood, IL 60431, USA.

Brand Certified Facts from Taco Bell

This information is certified by Taco Bell and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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