Business Details
About
Fast Food RestaurantHot Dog Restaurant
Welcome to Portillo’s at 1155 Brook Forest Avenue! Dive into the authentic taste of Chicago Street food at our 30s Prohibition themed restaurant, just 0.2 miles, 1.9 miles from Shorewood Commons, Caton Crossing Town Square Shopping Center. Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!
Details
- Dine-inAvailable
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.4
5,429 reviews
5 stars
3,625
4 stars
946
3 stars
349
2 stars
180
1 star
329
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food, especially the Italian beef, hot dogs, and breakfast options, although some noted inconsistencies in freshness and flavor.
Service Issues
Multiple reviews highlighted problems with order accuracy and slow service, particularly during busy times, leading to customer frustration.
Atmosphere
The restaurant's atmosphere received positive remarks for its decor and cleanliness, contributing to an enjoyable dining experience.
Pricing Concerns
Several customers expressed that the prices are high relative to portion sizes and food quality, with some feeling it was not worth the cost.
Customer Loyalty
Despite recent issues, many customers remain loyal and continue to visit, often citing long-standing positive experiences.
- BBB Bo6 days ago5.0Never disappointed. Beef is our favorite. Cheese for the fries is really good. Little pricey so it’s not a place we go to very often.
- BLbrenda longfellowNov 12, 20255.0Always get it hot ,love the combo beef sandwich..Love them for a quick delicious meal.
- MDMocha with Da'CurlsNov 8, 20255.0I gave the atmosphere 3 because although there is plenty of seating if you prefer an intimate or quiet space you really have to come during non-peak hours. If you have issues with social interaction this environment altogether will be overwhelming for you.
- MMMudd1092Nov 3, 20253.0Writing a review just to say something. Been going here for years. Lately the service is awful when getting your order. Always missing something. Seems like the employees have a hard time reading and putting orders in a bag. Not what it used to be
- MMMitchel MorrisonOct 22, 20254.0First, food: four stars for consistently nailing chopped salads, Chicago dawgs, Italian beefs, and juicy burgers. The chopped salad is a lean, yet protein-rich choice that is tastefully savory when topped off with house dressing. My kids like to dip fries in the cheese sauce. Four stars for service because crew members with cheery attitudes call out order number with playful jingles like, "order 29, time to dine" or "order 44, wait no more." Way to have fun with it! Five star atmosphere because this location's interior decor pays place-specific homage to the roaring 1920s. A careful eye will catch details true to the prohibition era. There's a near life-size diorama depicting Chicago's infamous history of organized crime (see photo). This nod to the mob is located above the restaurant's entrance. Don't worry 'bout it. Bright glowing neons and decals of 1930s car culture give the atmosphere a distinctive Chicagoland feel in an era of empty, corporate, placeless nothingness typified by most major fast food chains nowadays. Clean restrooms with baby changing stations for dads and moms, an iconic revolving door, and a well-supplied condiment island garner five golden atmospheric stars.
Frequently Asked Questions About Portillo's Shorewood
What are the regular operating hours of Portillo's Shorewood?
Portillo's Shorewood is open daily from 10:00 AM to 11:30 PM, except on Fridays and Saturdays when it closes at midnight.
Does Portillo's Shorewood offer drive-through service and what are its hours?
Yes, Portillo's Shorewood has a drive-through open from 10:00 AM to 11:30 PM Sunday through Thursday, and until midnight on Fridays and Saturdays.
Where is Portillo's Shorewood located?
Portillo's Shorewood is located at 1155 Brook Forest Ave., Shorewood, IL 60404, USA.
What types of food can I expect at Portillo's Shorewood?
You can enjoy authentic Chicago street food including char-broiled burgers, Italian Beef Sandwiches, Chicago-style hot dogs, fresh chopped salads, and desserts like the famous chocolate cake shake.
Does Portillo's Shorewood provide catering and delivery services?
Yes, Portillo's Shorewood offers convenient delivery and catering options to enjoy their Chicago favorites at your door.
What payment methods are accepted at Portillo's Shorewood?
Portillo's Shorewood accepts American Express, Discover, MasterCard, and Visa credit cards, as well as debit cards.
Is Portillo's Shorewood family-friendly and accessible?
Yes, Portillo's Shorewood welcomes families and children, offers wheelchair accessible entrances, parking, seating, and restrooms, as well as high chairs.
Can I order from Portillo's Shorewood via mobile apps?
Yes, you can order from Portillo's Shorewood using their Android app available on Google Play and their iOS app available on the Apple App Store.
What nearby shopping centers can I visit when coming to Portillo's Shorewood?
Portillo's Shorewood is close to Shorewood Commons and Caton Crossing Town Square Shopping Center, making it convenient to shop before or after dining.
What local attractions near Portillo's Shorewood might be of interest?
Near Portillo's Shorewood, you can visit Gamestop for gaming needs, Anh Cakery & Cafe for bakery treats and bubble tea, and Rocky Mountain Chocolate Factory for chocolates and delicacies.