At Papa Johns Pizza in Shorewood, IL, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Shorewood pizza for any occasion. Call us for pizza delivery in Shorewood or stop by 852 Sharp Drive for carryout to order the best pizza in Shorewood, along with breadsticks, wings, and more!
Numerous reviews highlighted poor customer service, with reports of rude staff and long wait times for assistance.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong pizzas being delivered.
Food Quality
Several reviews mentioned dissatisfaction with the quality of food, including undercooked pizzas and poorly distributed toppings.
Delivery Issues
Customers frequently reported delays in delivery, with some waiting over two hours for their orders.
Cleanliness Concerns
Multiple reviews raised concerns about cleanliness in the restaurant, including unsanitary food handling practices.
DD
Dayce
1 day ago
1.0
The service was not the best. The people at the front are not friendly, and they have the worst attitude. It could definitely be improved, but other than that the pizza is good. HOWEVER, I ordered online and checked that my order was placed correctly. I double checked and it looked fine, but they still managed to get my order wrong for both of the pizza's I had gotten- I don't know if their mood that day was NOT the best but that shouldn't have impacted my order. Overall, I get pizza here once in a while and don't have an issue with ordering from here.
Please improve on treating your customers fairly and nicely... and the lady on the front needs to pipe it down one notch.
SB
Samuel Bermudez
Nov 16, 2025
1.0
Workers don't wash their hand after handling money. Pizza makers have long sleeves shirt and when stretching doe all over their sleeves. Nasty. CRS was the worst, couldn't handle answering any questions on order status. This place should be shut down. Horrible. Customer beware and go shop across the street at Domino's where they care for there customers.
TS
Taiwan Smith
Nov 15, 2025
1.0
Worst restaurant ever!! Ordered delivery over an hour before they closed when I had other options and they never showed up. Had to go in next day to dispute my order only to follow up with my bank to reverse the charges. Talk about the headaches you get from ordering cheap pizza!!
B1
Brandy 101ish
Nov 9, 2025
5.0
Absolutely amazing location the employees there were so communicative and informative about the products there and very helpful with me. Getting an order for a customer that was very easy-going and accurate. I would highly recommend ordering from this location.
NC
Nicole Cruz
Nov 1, 2025
1.0
The food is usually fine. That’s not the issue here. The service is awful. Waited 3 hours last night for our food and then the app showed it was delivered but it never arrived. I called the store 7 times, waited on hold and never spoke to anyone. I went in to the store today to get a refund. I was told the manager is busy in meetings. So I asked the front worker to issue the refund and was told “the internet isn’t working” even though they were clearly receiving new web orders at the same time. Still don’t have a resolution. Cant even complain the corporate because the complaint form requires a longer order ID than the store actually gives you. Save yourself a headache and take your business elsewhere.
What are the operating hours for Papa Johns Pizza in Shorewood, IL?
Papa Johns Pizza in Shorewood is open every day from 9:30 AM to 1:00 AM.
Does Papa Johns Pizza offer delivery and takeout services?
Yes, Papa Johns Pizza offers both delivery and takeout services.
How can I place an order for delivery or carryout from Papa Johns Pizza?
You can order online for delivery or carryout by visiting the Papa Johns website or using their app via provided quick links.
What types of food products are available at Papa Johns Pizza?
Papa Johns offers pizza, wings, desserts, breadsticks, cheesesticks, and beverages.
Does Papa Johns Pizza provide contactless delivery options?
Yes, they provide no-contact delivery to ensure safety and convenience.
Where is Papa Johns Pizza located in Shorewood?
Papa Johns Pizza is located at 852 Sharp Drive, Unit E, Shorewood, IL 60404, United States.
Can I purchase gift cards for Papa Johns Pizza via their app?
Yes, Papa Johns offers gift cards which can be purchased through their app.
What nearby places can I visit before or after enjoying pizza at Papa Johns?
You could visit Critical Grind Board Game Cafe for coffee or The Sports Card Zone gift shop located nearby, making for great additional stops during your visit.
Are there any fitness or activity centers near Papa Johns Pizza?
Yes, Phantom Kickboxing & Fitness, a gym and martial arts club, is located nearby if you're interested in fitness activities before or after your meal.
What stores are located near Papa Johns Pizza for additional shopping needs?
Posh West Boutique offers women's clothing nearby, and the AT&T Store provides mobile phone services close to Papa Johns Pizza.