Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,203 reviews
5 stars
463
4 stars
235
3 stars
227
2 stars
87
1 star
191
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor service, including slow response times, incorrect orders, and rude staff interactions.
Food Quality
Customers frequently reported cold, messy, or incorrect food items, with some expressing dissatisfaction with the freshness and preparation.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and bathrooms, contributing to a negative dining experience.
Management Issues
Feedback indicated a lack of effective management, with complaints about untrained staff and poor handling of customer concerns.
Positive Experiences
Despite the negative feedback, some customers noted positive experiences with friendly staff and efficient service during specific visits.
- FFFrankNov 16, 20255.0I came here last week. I had to drive my mother to her physical therapy. She's had multiple strokes over the last few years and can't drive or work anymore 😔😢😭. What is worst is Social Security is giving her the run around with award her disability 😮💨😤😠😡🤬. Anyway McDonald's was across the street from the physical therapy. I didn't order any food, bc I had already ate from another McDonald's earlier that day. I did use the free WiFi and it worked amazingly, as I waited for her session to be over. Thank you.
- JGJames GeorgeNov 15, 20251.0Wa in DT last night around 930, placed my order and waited a long time for my food, the employees were standing around talking and fooling around. Finally a male came and asked what I was waiting for I said my whole order. It had been sitting there the whole time. When I got upset the the male with glasses mocked me. Avoid this place
- KFKarina FernandezNov 12, 20251.0I had a horrible experience at this location. I went thru drive thru for 2 cheeseburgers and was asked to park in a spot that had a cone blocking it. So I found another spot and parked. I went in. I asked the employee at the register about my order and he walked away for 5 mins. Then went on break. I asked him about my order and he was like, im on break. Then when my order was finally found (10 mins later). Other customers were complaining as well. Another employee gave me attitude because I didn't park in a spot that was blocked. I do not recommend this location at all!
- YMY MNov 2, 20251.0This is the second time I order a big breakfast meal and I get home and I’m missing the pancakes. The first time I was missing the meat and the pancakes and I drove back 15 minutes to get it. Today I noticed at the drive thru they didn’t add the syrup or fork in the bag and I had to ask, but I did not noticed until I got home I was missing the pancakes. I shouldn’t have to drive back and forth just to get what I paid full price for. There’s consistent mistakes at this drive thru
- JBJohn BOct 8, 20251.0This place has children as managers who can’t keep orders correct, and can’t get things out quick enough. Since summer I have noticed a downfall on this location and its staff. Please just take your business to McDonald’s up 59 or right off the highway. To McDonald’s, do better and hire people who know how to manage, not 23 year old Jimmy who can’t figure it out
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 631 Brookforest Ave, Shorewood, IL?
McDonald's is open daily, generally from 5:00 AM to midnight, with extended hours Friday and Saturday until early morning.
When are the drive-thru hours available at this McDonald's location?
The drive-thru is open from 5:00 AM until midnight Monday through Thursday, extends to 4:00 AM on Fridays, operates all day Saturday (midnight to 11:59 PM), and from 4:00 AM to midnight on Sunday.
Can I order McDonald's delivery at this Shorewood location?
Yes, delivery is available daily starting from 4 or 5 AM depending on the day, until late night hours, via the McDonald's app or online ordering link.
What types of payment options does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services are offered at this McDonald's location?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
How can I order from McDonald's conveniently using my phone?
You can order using the McDonald's app available on the Apple App Store or Google Play Store, or via their quick online ordering link.
Are curbside pickup and no-contact delivery options available at this McDonald's?
Yes, this location offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What nearby restaurants can I visit before or after dining at McDonald's in Shorewood?
Nearby restaurants include rQ! Barbecue, Burritos Mi Tierra, La Michoacana Shorewood, Pizza Hut, 2Teas Boba, and Maciano’s Pizza & Pastaria, offering a variety of barbecue, Tex-Mex, ice cream, pizza, bubble tea, and Italian cuisines.
Are there any nearby mobile phone stores near McDonald's Shorewood location?
Yes, nearby mobile phone stores include Go Wireless, Verizon, and Victra — Verizon Authorized Retailer, convenient for phone needs before or after your visit to McDonald's.
What automotive services are available near McDonald's at Shorewood?
Nearby automotive services include Firestone Complete Auto Care and O'Reilly Auto Parts for car repair and parts, as well as Experts Garage Door Repair Installation Process for garage services.