Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times for orders, both in the drive-thru and inside the restaurant.
Order Accuracy
Many reviews highlighted consistent issues with incorrect or incomplete orders, leading to customer frustration.
Staff Attitude
Feedback indicated a lack of professionalism and attentiveness among staff, with several customers mentioning rude or dismissive behavior.
Food Quality
Several customers noted that the food was often cold, messy, or not prepared correctly, impacting their overall experience.
Cleanliness
Multiple reviews pointed out unsanitary conditions, including dirty tables and bathrooms, contributing to a negative dining atmosphere.
MM
MasterTry95
5 days ago
1.0
So I went through the drive thru and asked for a chocolate shake and some other stuff and got through the the window after paying and was given my food there was no one behind me and was told they were still working on my shake and told me to go to spot one just to sit there for 10 minutes and never had a worker come out there and watched like 7 cars go passed me like I dont know if there machine was down and didnt want say anything because of it but that's so pretty bad service at least tell me that you couldn't do instead of having me go pay for stuff didnt ask for a recipe because usually u never need it but clearly now I got to start doing that didnt have time to walk in there had a meeting to get to as well.
EV
Erin Vanwinkle
Feb 26, 2026
1.0
I had this issue at shorewood mcdonald's and top that yesterday they mess up a drink from someone instead of dr pepper it was sprite. we told the customer to connect doordash and mcdonald's bc I try to tell the person the order even said dr pepper and she snap at me and said it was there. that mcdonald's takes forever as well to get recognized at McDonalds and they ingore their dashers til the time it's picks up they wait another min. Top that once the order is ready for pick up they take forever to connect to the dashers for the order. Not for door dash myself but this mcdonald's forgot my order before completely, they forgot my drink before. Im sorry but this mcdonald's and workers are not good and I told my partner I don't want to go back at all because they take forever and waste my time. Also one time while waiting for a doordash order someone was mopping the floor, one of the worker's drop an apple pie on the floor that was mop down and once they picked it up they place it in someone's order for drive thru..
FF
Frank
Nov 16, 2025
5.0
I came here last week. I had to drive my mother to her physical therapy. She's had multiple strokes over the last few years and can't drive or work anymore 😔😢😭. What is worst is Social Security is giving her the run around with award her disability 😮💨😤😠😡🤬. Anyway McDonald's was across the street from the physical therapy. I didn't order any food, bc I had already ate from another McDonald's earlier that day. I did use the free WiFi and it worked amazingly, as I waited for her session to be over. Thank you.
JG
James George
Nov 15, 2025
1.0
Wa in DT last night around 930, placed my order and waited a long time for my food, the employees were standing around talking and fooling around. Finally a male came and asked what I was waiting for I said my whole order. It had been sitting there the whole time. When I got upset the the male with glasses mocked me. Avoid this place
KF
Karina Fernandez
Nov 12, 2025
1.0
I had a horrible experience at this location. I went thru drive thru for 2 cheeseburgers and was asked to park in a spot that had a cone blocking it. So I found another spot and parked. I went in. I asked the employee at the register about my order and he walked away for 5 mins. Then went on break.
I asked him about my order and he was like, im on break. Then when my order was finally found (10 mins later). Other customers were complaining as well. Another employee gave me attitude because I didn't park in a spot that was blocked.
I do not recommend this location at all!
What are the regular operating hours for McDonald's at 631 Brookforest Ave, Shorewood, IL?
McDonald's is open daily, generally from 5:00 AM to midnight, with extended hours Friday and Saturday until early morning.
When are the drive-thru hours available at this McDonald's location?
The drive-thru is open from 5:00 AM until midnight Monday through Thursday, extends to 4:00 AM on Fridays, operates all day Saturday (midnight to 11:59 PM), and from 4:00 AM to midnight on Sunday.
Can I order McDonald's delivery at this Shorewood location?
Yes, delivery is available daily starting from 4 or 5 AM depending on the day, until late night hours, via the McDonald's app or online ordering link.
What types of payment options does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services are offered at this McDonald's location?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
How can I order from McDonald's conveniently using my phone?
You can order using the McDonald's app available on the Apple App Store or Google Play Store, or via their quick online ordering link.
Are curbside pickup and no-contact delivery options available at this McDonald's?
Yes, this location offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What nearby restaurants can I visit before or after dining at McDonald's in Shorewood?
Nearby restaurants include rQ! Barbecue, Burritos Mi Tierra, La Michoacana Shorewood, Pizza Hut, 2Teas Boba, and Maciano’s Pizza & Pastaria, offering a variety of barbecue, Tex-Mex, ice cream, pizza, bubble tea, and Italian cuisines.
Are there any nearby mobile phone stores near McDonald's Shorewood location?
Yes, nearby mobile phone stores include Go Wireless, Verizon, and Victra — Verizon Authorized Retailer, convenient for phone needs before or after your visit to McDonald's.
What automotive services are available near McDonald's at Shorewood?
Nearby automotive services include Firestone Complete Auto Care and O'Reilly Auto Parts for car repair and parts, as well as Experts Garage Door Repair Installation Process for garage services.
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