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McDonald's

3.6
(1213 reviews)

Business Details

631 Brookforest Ave, Shorewood, IL
60404, United States
(815) 725-4580
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
631 Brookforest Ave, Shorewood, IL
60404, United States

Hours

Reviews

3.6
1,213 reviews
5 stars
468
4 stars
237
3 stars
227
2 stars
88
1 star
193

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for orders, both in the drive-thru and inside the restaurant.

Order Accuracy

Many reviews highlighted consistent issues with incorrect or incomplete orders, leading to customer frustration.

Staff Attitude

Feedback indicated a lack of professionalism and attentiveness among staff, with several customers mentioning rude or dismissive behavior.

Food Quality

Several customers noted that the food was often cold, messy, or not prepared correctly, impacting their overall experience.

Cleanliness

Multiple reviews pointed out unsanitary conditions, including dirty tables and bathrooms, contributing to a negative dining atmosphere.
  • MM
    MasterTry95
    5 days ago
    1.0
    So I went through the drive thru and asked for a chocolate shake and some other stuff and got through the the window after paying and was given my food there was no one behind me and was told they were still working on my shake and told me to go to spot one just to sit there for 10 minutes and never had a worker come out there and watched like 7 cars go passed me like I dont know if there machine was down and didnt want say anything because of it but that's so pretty bad service at least tell me that you couldn't do instead of having me go pay for stuff didnt ask for a recipe because usually u never need it but clearly now I got to start doing that didnt have time to walk in there had a meeting to get to as well.
  • EV
    Erin Vanwinkle
    Feb 26, 2026
    1.0
    I had this issue at shorewood mcdonald's and top that yesterday they mess up a drink from someone instead of dr pepper it was sprite. we told the customer to connect doordash and mcdonald's bc I try to tell the person the order even said dr pepper and she snap at me and said it was there. that mcdonald's takes forever as well to get recognized at McDonalds and they ingore their dashers til the time it's picks up they wait another min. Top that once the order is ready for pick up they take forever to connect to the dashers for the order. Not for door dash myself but this mcdonald's forgot my order before completely, they forgot my drink before. Im sorry but this mcdonald's and workers are not good and I told my partner I don't want to go back at all because they take forever and waste my time. Also one time while waiting for a doordash order someone was mopping the floor, one of the worker's drop an apple pie on the floor that was mop down and once they picked it up they place it in someone's order for drive thru..
  • FF
    Frank
    Nov 16, 2025
    5.0
    I came here last week. I had to drive my mother to her physical therapy. She's had multiple strokes over the last few years and can't drive or work anymore 😔😢😭. What is worst is Social Security is giving her the run around with award her disability 😮‍💨😤😠😡🤬. Anyway McDonald's was across the street from the physical therapy. I didn't order any food, bc I had already ate from another McDonald's earlier that day. I did use the free WiFi and it worked amazingly, as I waited for her session to be over. Thank you.
  • JG
    James George
    Nov 15, 2025
    1.0
    Wa in DT last night around 930, placed my order and waited a long time for my food, the employees were standing around talking and fooling around. Finally a male came and asked what I was waiting for I said my whole order. It had been sitting there the whole time. When I got upset the the male with glasses mocked me. Avoid this place
  • KF
    Karina Fernandez
    Nov 12, 2025
    1.0
    I had a horrible experience at this location. I went thru drive thru for 2 cheeseburgers and was asked to park in a spot that had a cone blocking it. So I found another spot and parked. I went in. I asked the employee at the register about my order and he walked away for 5 mins. Then went on break. I asked him about my order and he was like, im on break. Then when my order was finally found (10 mins later). Other customers were complaining as well. Another employee gave me attitude because I didn't park in a spot that was blocked. I do not recommend this location at all!

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 631 Brookforest Ave, Shorewood, IL?

McDonald's is open daily, generally from 5:00 AM to midnight, with extended hours Friday and Saturday until early morning.

When are the drive-thru hours available at this McDonald's location?

The drive-thru is open from 5:00 AM until midnight Monday through Thursday, extends to 4:00 AM on Fridays, operates all day Saturday (midnight to 11:59 PM), and from 4:00 AM to midnight on Sunday.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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