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Jimmy John's

3.6
(207 reviews)
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Business Details

1029 Brookforest Ave, Shorewood, IL
60404, United States
(815) 254-0932
https://locations.jimmyjohns.com/il/shorewood/sandwiches-830.html

About

Sandwich Restaurant

Location

Jimmy John's
1029 Brookforest Ave, Shorewood, IL
60404, United States

Hours

Reviews

3.6
207 reviews
5 stars
89
4 stars
42
3 stars
20
2 stars
12
1 star
44

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported consistent issues with incorrect orders, including missing ingredients and wrong items.

Customer Service

Feedback highlighted a mix of experiences, with some praising friendly staff while others noted rudeness and poor management.

Food Quality

Several reviews mentioned concerns about the freshness of ingredients, including stale bread and spoiled toppings.

Delivery Issues

Customers frequently complained about slow delivery times and orders arriving late or not at all.

Cleanliness

There were reports of unsanitary conditions, including improper food handling and dirty store environments.
  • DP
    D. P.
    Jan 28, 2026
    1.0
    Never get order right . First time did not have any tomatoes or bell peppers. Second time no bell peppers. They put jalapeno peppers and apparently they don't carry American cheese. Bread always seems stale
  • SO
    Sami Okrasinski
    Dec 8, 2025
    1.0
    My sandwich had hot peppers that were extremely mushy & tasted horrible. They seemed spoiled or old. Definitely going to have to stay away from this location unfortunately.
  • SR
    Sarah Reilly
    Oct 17, 2025
    1.0
    This location is the WORST. They never get the order right. Extra pickles? How about NO pickles. No cheese? Ya, nah sandwhich is still coming with the cheese. Extra ham with additional charge? NOPE. Not to mention 90% of the time the sandwhich is not cut in half. They are consistently getting the order wrong, even when ordering in person. It is a running joke between me and my husband now. He stopped ordering his sandwhich with ham because they literally never added it. We wont be ordering from here anymore.
  • AS
    Alan Stahl
    Jul 8, 2019
    4.0
    Good food and fast service
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Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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