Dunkin'

3.9
205 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Shorewood, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1201 W Jefferson St, Shorewood, IL
60404, United States

Hours

Reviews

3.9
205 reviews
5 stars
107
4 stars
36
3 stars
21
2 stars
10
1 star
31

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, including missing items and wrong modifications.

Customer Service

Feedback indicates a mix of experiences, with some praising friendly staff while others reported rudeness and poor service.

Speed of Service

While some reviews highlight fast service, others mention long wait times, particularly in the drive-thru.

Product Quality

Customers expressed dissatisfaction with the quality of drinks and food, noting inconsistencies in taste and preparation.

Cleanliness

The establishment is generally noted for being clean, although some reviews mentioned concerns about staff hygiene.
  • BM
    Bri's Mother
    Nov 4, 2025
    2.0
    After ordering my coffee I corrected the young lady and told her I only wanted sugar so she changed it. Once I received my coffee I checked it and it had cream which I never wanted returned it and they turned around and gave me the same coffee again. I should’ve known to check it when the lady who peaked to see who I was mean mugged me. I should’ve just went to my normal Dunkin because this is the 3rd time I receive the wrong order here!
  • NB
    Nisrine Bechchar
    Sep 16, 2025
    1.0
    I been coming to this place for years, there one young man, he is such a sweet heart. The young mexican lady with long hair, i dont know whats wrong with her, always mad, she forgot some of my things i said its fine it happens but being ride for what??
  • RJ
    Ryan James
    Sep 16, 2025
    1.0
    This place has changed. It once was great, now not so much. The cashier at the window was sucking on her massive fake nails. Just gross handling people's food and she does that.
  • YD
    Yessica D
    Sep 5, 2025
    5.0
    Muy buen servicio 👍
  • KD
    Kathy Davis
    Aug 27, 2025
    5.0
    Quite place, not many dine in customers. Staff polite, very clean establishment. Washroom is up to part.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Shorewood, IL?

Dunkin' in Shorewood, IL is open Monday through Saturday from 4:00 AM to 7:00 PM, and Sunday from 5:00 AM to 6:00 PM.

Does Dunkin' in Shorewood offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.