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Dunkin' Zero
Brand Certified

Dunkin'

3.8
(207 reviews)

Business Details

(815) 280-6582
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Shorewood, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1201 W Jefferson St, Shorewood, IL
60404, United States

Hours

Reviews

3.8
207 reviews
5 stars
107
4 stars
36
3 stars
21
2 stars
11
1 star
32

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, including missing items and wrong drinks.

Customer Service

Feedback highlighted a mix of friendly and rude staff interactions, with several customers expressing dissatisfaction with the service.

Speed of Service

While some reviews praised the quick service, others noted long wait times, especially in the drive-thru.

Product Quality

Customers had mixed experiences with the quality of food and drinks, with some enjoying the coffee and donuts, while others found them lacking.
  • DS
    Dylan Schultz
    5 days ago
    2.0
    Every single time I come here they mess up my order. This time they even messed it up on my return trip. They need to learn to take a bit more care, actually READ their ticket orders and do right by their customers. I shouldn't have to go through the drive-thru 3 times to receive my correct order.
  • FM
    Francisco Martinex
    Dec 25, 2025
    1.0
    Demasiado costoso
  • BM
    Bri's Mother
    Nov 4, 2025
    2.0
    After ordering my coffee I corrected the young lady and told her I only wanted sugar so she changed it. Once I received my coffee I checked it and it had cream which I never wanted returned it and they turned around and gave me the same coffee again. I should’ve known to check it when the lady who peaked to see who I was mean mugged me. I should’ve just went to my normal Dunkin because this is the 3rd time I receive the wrong order here!
  • NB
    Nisrine Bechchar
    Sep 16, 2025
    1.0
    I been coming to this place for years, there one young man, he is such a sweet heart. The young mexican lady with long hair, i dont know whats wrong with her, always mad, she forgot some of my things i said its fine it happens but being ride for what??
  • RJ
    Ryan James
    Sep 16, 2025
    1.0
    This place has changed. It once was great, now not so much. The cashier at the window was sucking on her massive fake nails. Just gross handling people's food and she does that.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Shorewood, IL?

Dunkin' in Shorewood, IL is open Monday through Saturday from 4:00 AM to 7:00 PM, and Sunday from 5:00 AM to 6:00 PM.

Does Dunkin' in Shorewood offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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