Dunkin'

4.2
471 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Shorewood, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
955 Brook Forest Ave, Shorewood, IL
60404, United States

Hours

Reviews

4.2
471 reviews
5 stars
294
4 stars
84
3 stars
34
2 stars
20
1 star
39

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service are mixed; some employees are praised for their friendliness and efficiency, while others are criticized for rudeness and poor attitude.

Order Accuracy

There are frequent complaints about incorrect orders and substitutions, particularly with delivery services, leading to customer frustration.

Pricing Concerns

Many customers feel that prices are higher than at other locations, with some expressing dissatisfaction over perceived value for money.

Cleanliness

While some customers noted cleanliness and a well-maintained environment, others reported dirty tables and unswept floors.

Consistency

The quality of food and drinks is generally praised for being consistent, although there are occasional reports of stale items or incorrect drink preparations.
  • MK
    Marissa K
    4 days ago
    4.0
    I’ll admit service is bare minimum. HOWEVER there is one specific employee that is fantastic. She’s probably in her 20’s - fair skinned, dark hair with maybe a reddish tint, and wears glasses. I normally go during the week around 9am and Sunday mornings. She is so friendly and when she isn’t working the window I see her making drinks, the drinks made by her are always the best. Other than this employee (who I wish I knew the name of to give her direct credit) this location is a typical DD.
  • ML
    Maria Lopez
    Nov 19, 2025
    5.0
    I go to Greek islands in lombard this place is the next place to go if your you don't want to drive far because the food was just as good but with more portion for your money I will definitely RETURN
  • AA
    Akira
    Nov 16, 2025
    1.0
    I come to this Dunkin all the time and I always get half a dozen with coffee rolls and they charge $0.30 for each I add. But today the man inside had an attitude and said “we can’t do that”….like you’ve done it many times before and he had an attitude so I left and went to drive thru and asked to lady and guess what? She said “yes we can’t do it for a $0.30 up charge”. I work as a barista too so we are trained to not give attitude to customers. If you are upset about something don’t give me the customer an attitude. Don’t come to work with that energy and act like that!
  • DD
    D
    Nov 10, 2025
    1.0
    Gave me a cup of almost cold coffee that was hot at one pint of time. And it took 3 seconds to make? This place is a joke and disgusting
  • BB
    Becky Bylina
    Nov 1, 2025
    1.0
    I gone here a few times and the service is sub par but on the door it says they are open until 11pm both times it was before 10pm and the doors are locked. If your door hours say 11 then you should be open till then or post different hours!!!!

Frequently Asked Questions About Dunkin'

What are Dunkin's operating hours in Shorewood, IL?

Dunkin' in Shorewood, IL is open Monday through Saturday from 4:30 AM to 11:00 PM, and on Sunday from 5:00 AM to 9:00 PM.

Does the Dunkin' location in Shorewood offer delivery and pickup services?

Yes, Dunkin' Shorewood offers both delivery and curbside pickup services.