Numerous reviews highlighted rude and unhelpful staff, with several customers expressing frustration over poor service experiences.
Product Quality
Customers reported inconsistent quality of ice cream products, with complaints about melting blizzards and insufficient candy in orders.
Cleanliness
Several reviews mentioned unpleasant odors and cleanliness issues within the establishment.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed their ice cream treats, indicating a mix of experiences.
AB
Ashton Barron
Nov 15, 2025
1.0
Lady at counter were rude. She needs to be fired. Aggressively handed my party their ice cream. Then she proceeded to tell me not to unlock the door when my party was LEAVING. Not politely. Literally said “Don’t unlock the door.” This took place around 8:25 on November 15th. The girl with brown hair needs to be let go and needs to learn her manners.
DC
Denise Crusoe
Oct 15, 2025
3.0
It was just ok nothing special
EK
Emily K
Oct 13, 2025
2.0
The girls that work there are nice but I’ve never had an entire blizzard melt from my 3 minute car ride home as much as it does recently. I rather continue going to tcby where my froyo won’t melt into a soup
AD
A dude playing a dude disguised as another dude
Oct 4, 2025
5.0
We love our local Shorewood Dairy Queen. Thank you guys for your hard work throughout the years!
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