Numerous customers reported slow service, long wait times for food, and unhelpful staff, leading to frustration and dissatisfaction.
Order Accuracy
Many reviews highlighted problems with incorrect or incomplete orders, including missing items and wrong sauces.
Food Quality
Customers expressed disappointment with the quality of food, citing issues like cold meals, overcooked items, and shrinking portion sizes.
Management Concerns
Several reviews mentioned poor management practices, including lack of oversight during busy times and dismissive attitudes from staff.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for excellent service and enjoyed certain menu items.
TP
Tamika Pringle
4 days ago
2.0
Not worth the money. I waited a little over 5min for the staff to come out the backroom. My bone in wing was hard and dry, tasted like old chicken that sat all day. She didn't put utensils nor napkins in the bag. A waste of 24 bucks.
CK
Christine Krotsmer
Nov 17, 2025
1.0
Terrible service and utensils super dirty dirt fell into the wad of napkins as well as smeared all over utensils.
We asked for a new set still terrible I ate with my fingers for a $100 .
I’ve never waited in such a long line to be seated with other while employees where eating in a booth .
No sense of urgency here also why can’t I pay at register instead I stood next to my booth to pay while my family was in a car .
We will not being going back food was super mid best part was drinks and curds lemon pepper wings drenched my son said he couldn’t eat them because of the sodium .
Husband’s garlic spicy terrible spicy dippers terrible .
These days you really have to be careful where you go .
Instead laying this all out on a review I looked for another way to communicate this there was none .
Cleanliness is the most important I mean don’t you have a dish washer if you don’t want to wash properly just offer plastic only .
AL
Alex Lopez
Nov 15, 2025
1.0
I’m extremely disappointed with my experience at this place. From the moment I sat down, nothing felt right. The food came out completely cold, which is unacceptable for any restaurant. What made it worse was the lack of professionalism from the staff. I had to keep asking for the most basic things a fork, a straw, and even simple water refills. It felt like I was bothering them just for expecting normal service.
While customers were waiting and clearly needed help, most of the workers were sitting around talking to their friends who walked in, acting like they weren’t on the clock. There was no sense of urgency, no attention to detail, and no effort to make the experience better. The overall vibe was careless and unorganized especially with the blond girl Lexi being our server it was not professional at all
This was easily one of the most disappointing dining experiences I’ve had in a long time. For the prices they charge, you’d expect at least warm food and staff who care about their job. I won’t be returning, and I wouldn’t recommend this place to anyone. I will be taking this to HR
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N.
Nov 12, 2025
1.0
Food always looks and tastes like its been sitting on the shelf for an hour before it comes to your table. The size of their wings now are laughable. Yes they have good deals but its hardly worth it when you get toddler sized portions. Gross.
KK
Kkt
Nov 2, 2025
3.0
What a terrible experience. Spent $150 on food for my family. We did the order online and picked up inside. Asked the worker if everything was in there n she said yes. Asked a second time if everything was in there and the Mac n cheese. She again said yes it was all there. Get home and unpacked everything. Everyone waiting to eat...no Mac n cheese!!! Called n they said they'd have it ready when I got there. Get there 15 minutes later..no one at counter and other people waiting to pickup!! Finally someone comes out and I tell her what I'm there for she hands me a bag that had been sitting there. Has one Mac n cheese in it not the 2 ordered. She tells me the other one was in the bag. No! Everyone enjoyed the wings but chicken dippers were over cooked. Doubt we'll be back.
Frequently Asked Questions About Buffalo Wild Wings
What type of cuisine does Buffalo Wild Wings in Shorewood, IL offer?
Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with 26 different sauces and seasonings to choose from.
What are the operating hours for Buffalo Wild Wings in Shorewood?
Buffalo Wild Wings is open Monday through Wednesday and Sunday from 11:00 AM to 12:00 AM, and Thursday through Saturday from 11:00 AM to 1:00 AM.
Where is Buffalo Wild Wings located in Shorewood, Illinois?
Buffalo Wild Wings is located at 1023 Brookforest Drive, Shorewood, IL 60404, USA.
Is Buffalo Wild Wings in Shorewood open on Sundays?
Yes, Buffalo Wild Wings is open on Sundays from 11:00 AM to 12:00 AM.
Can I get takeout from Buffalo Wild Wings in Shorewood?
Yes, Buffalo Wild Wings offers takeout services at this location.
How can I contact Buffalo Wild Wings in Shorewood?
You can call Buffalo Wild Wings at +1 815-439-3320 for any inquiries or reservations.
Where can I find coffee near Buffalo Wild Wings in Shorewood?
BIGGBY COFFEE is a nearby coffee shop and restaurant located close to Buffalo Wild Wings, perfect for grabbing coffee before or after your visit.
What are some dining options near Buffalo Wild Wings in Shorewood?
Nearby dining options include Jimmy John's for sandwiches, Raising Cane's for chicken, Little Saigon for Pan Asian cuisine, OMG Pho and Pho Hai Nhung for Vietnamese food, Chili's Grill & Bar for American and Tex-Mex dishes, and Nothing Bundt Cakes for desserts.
Are there any banks near Buffalo Wild Wings in Shorewood for convenient banking?
Yes, Providence Bank & Trust, PNC Bank, and Bank of America are nearby banks where you can manage your banking needs before or after dining.
What other services near Buffalo Wild Wings could be useful during a visit?
You can visit nearby businesses like EmbroidMe for branded products, Adora Nails Spa for nail and waxing services, Sport Clips Haircuts of Shorewood for haircuts, Massage Envy for massages and skin care, and Emediate Cure eKids Pediatric Quick Care for medical services.