McDonald's

3.2
764 reviews
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Business Details

1012 W Main St, Shelbyville, IL
62565, United States
(217) 774-2939
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1012 W Main St, Shelbyville, IL
62565, United States

Hours

Reviews

3.2
764 reviews
5 stars
204
4 stars
173
3 stars
152
2 stars
73
1 star
162

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 30 minutes, both in the drive-thru and inside the restaurant.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.

Food Quality

Numerous customers complained about cold, stale, or poorly prepared food, with some mentioning unsanitary conditions.

Staff Attitude

Feedback indicated a mix of friendly and rude service, with several customers noting unprofessional behavior from staff and management.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, particularly in the bathrooms.
  • BS
    brooke stevens
    1 day ago
    1.0
    I ordered breakfast bagels. There was not a SINGLE drop of the sauce on that john. I was ready to take my first bite and my mouth be ABSOLUTELY DRENCHED in the sauce. There was not even a speck. I wish i could give a zero star review.
  • RA
    Rebecca Altig
    Dec 27, 2025
    2.0
    Food was not warmed all the way through, burger still cold. Mushy. Gross. Service was very slow at the counter.
  • EW
    Erik williamson
    Dec 26, 2025
    1.0
    What can I say cold food. Food missing. Took a hour for my order to get here cause McDonald's didn't want to do there job. Happens all the time. But corporate does nothing about it close them all down
  • EU
    Elliott Uphoff
    Dec 24, 2025
    1.0
    It took us 35 minutes to get our food. They forgot our fries, ketchup, and drinks. Service was some of the worst I’ve ever experienced. There were multiple people coming in from drive thru with incorrect orders. Atrocious. Also the bathroom looked like it hadn’t been cleaned in a week.
  • JF
    jim f
    Dec 18, 2025
    1.0
    I waited in the drive thru for 40 minutes and after 30 minutes started beeping my horn to speed up the service. When I got to the window they would not serve me, All because I beeped. 12/17/25 I'm forced to give them one star or I cannot post a comment.
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Shelbyville, IL?

McDonald's in Shelbyville is open daily from 5:00 AM to 11:00 PM.

When is the drive-thru at McDonald's in Shelbyville open?

The drive-thru is open every day from 4:00 AM to midnight (12:00 AM).