Fast Food RestaurantHot Dog RestaurantPortillo's Hot Dogs
Welcome to Portillo’s at 611 E Golf Road! Dive into the authentic taste of Chicago Street food at our 50s-60s Diner themed restaurant, just 1.4 miles from Woodfield Mall. Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!
While many customers praised the food, some reported a decline in quality and consistency, with issues like cold meals and missing items.
Customer Service
Customer service experiences varied widely; some staff were friendly and helpful, while others were reported as rude or unprofessional.
Wait Times
Several reviews mentioned long wait times, particularly in the drive-thru, leading to frustration among customers.
Cleanliness
Multiple customers expressed concerns about the cleanliness of the dining area, indicating it was not well-maintained.
JK
Justin Krug
2 days ago
1.0
Person behind the counter looked into the bag and looked at the manger and said “I think the fries are old. We should redo them” and then the manger proceeded to hand me a cold bag of food. Kind of crazy, laziness at it’s finest.
LM
Lexi Myftiu
Jan 4, 2026
2.0
Ordered at the register great lady, however the teens the work there horrendous. Not clean atmosphere at all. Got my entire order wrong after I waited 20 mins for it. Lazy lazy workers, don’t go to this Portillos.
AL
alan luna
Jan 3, 2026
5.0
Narcy was the sweetest drive thru window worker! I love Portillo's but she gives more of a reason to!
JM
Joe Martisius
Jan 1, 2026
5.0
It's portillos, need I say more to the locals? Out of town visitors to the Chicagoland area, must visit and get Chicago dog, extra dipped Beef
BG
Beatriz Gomez
Dec 27, 2025
1.0
The staff just took 20min to give us our food (two burgers and a Maxwell) everyone else that came behind us, even the group of 8 that came in 5min after us got their food before us. Not only did we get it late but we got it cold. I’m not happy with their services. They had a full house of staff and yet this happened.
Frequently Asked Questions About Portillo's & Barnelli's Schaumburg
What are the regular dine-in hours for Portillo's & Barnelli's Schaumburg?
Portillo's & Barnelli's Schaumburg is open for dine-in from 10:00 AM to 11:30 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
Does Portillo's & Barnelli's Schaumburg offer drive-through service and what are its hours?
Yes, the drive-through is available from 10:00 AM to 11:30 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday, matching the dine-in hours.
Can I order delivery or catering from Portillo's & Barnelli's Schaumburg?
Yes, Portillo's offers convenient delivery and catering options to bring Chicago favorites right to your door.
What types of food can I expect at Portillo's & Barnelli's Schaumburg?
Enjoy authentic Chicago street food including char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, fresh chopped salad, and desserts like the famous chocolate cake shake.
Is Portillo's & Barnelli's Schaumburg family-friendly?
Yes, the restaurant is designed for family-friendly dining and welcomes children, with features like high chairs and wheelchair accessible entrances and restrooms.
What forms of payment does Portillo's & Barnelli's Schaumburg accept?
They accept American Express, Discover, Mastercard, and Visa credit cards, and debit cards. Cash only and mobile NFC payments are not required or accepted exclusively.
Are there any nearby restaurants similar to Portillo's where I can try different cuisines?
Near Portillo's, you can visit Barnelli's Pasta Bowl for Italian-American food, SGD Schaumburg for Korean barbecue, and Sake Sushi & Grill for Japanese cuisine, offering diverse dining options in the area.
What nearby stores can I visit for shopping after dining at Portillo's & Barnelli's Schaumburg?
Woodfield Mall is just 1.4 miles away. Additionally, nearby stores include The Vitamin Shoppe for supplements, Black Tie Formalwear for clothing, and New Balance Schaumburg for footwear.
Can I find any wellness or personal care services near Portillo's & Barnelli's Schaumburg?
Yes, nearby wellness options include Massage Envy - Schaumburg for massages and skin care, Busy Bee Waxing Studio for waxing, and The Genie Room for nail salons and spas.
How can nearby points of interest help me when visiting Portillo's & Barnelli's Schaumburg?
Nearby points like Woodfield Mall provide convenient shopping and entertainment before or after your meal. Local transit options around these areas can assist with easy travel to and from the restaurant.