Dunkin'

3.1
413 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Schaumburg, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2263 W Schaumburg Rd, Schaumburg, IL
60194, United States

Hours

Reviews

3.1
413 reviews
5 stars
160
4 stars
41
3 stars
37
2 stars
27
1 star
148

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with many customers experiencing poor service and incorrect orders.

Order Accuracy

A significant number of customers reported frequent mistakes with their orders, including missing items and incorrect drinks.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the bathrooms, contributing to a negative dining experience.

Speed of Service

Customers frequently complained about slow service, with long wait times reported even when the store was not busy.

Product Quality

Many customers expressed disappointment with the quality of food and drinks, citing stale donuts and poorly made coffee.
  • BC
    Becca Cooper
    Dec 30, 2025
    1.0
    Every time I go here the Mexican girl with glasses always has the most nastiest attitude ever. I don’t know why they don’t fire her. She’s rude. And does your order wrong. They were using the gloves they mopped the floor with to make your drink right after. They are so nasty. When I called to complain. They said that that girl gets called on all the time about how she’s rude. Idk why they still have her employed with her nasty attitude. My food is always wrong and honestly they need the health department called on them
  • DH
    David Herrington
    Dec 29, 2025
    5.0
    Service is quick if you are in a hurry. Highly recommend it. Food and coffee Great
  • CC
    Cameron Chalberg
    Dec 20, 2025
    5.0
    I. Love. This. Place. I usually go at the same time around every week, and the workers started to pick up my order until they memorized it and had it ready when I walked in. The two ladies who work night shift on weekdays are so kind to me. Truly the best dunkin ever.
  • AL
    Aaron Lewis
    Dec 19, 2025
    1.0
    Unfortunately this is my closest Dunkin', I ordered through the app 3 days in a row. The app order clearly states what I want. 2 days in a row I get charged for flavoring but do not get it. Today they did it again so this time I asked them to correct it and got a nasty attitude. Do they not have flavors here ? Is this cost cutting for Dunkin' to not give u what u pay for ? Is syrup that damn expensive ? Want me to bring my own ? Can they not count or not read ? Not sure what’s going on at all here go somewhere else till the staff figures out the basics. 3 wrong orders in a row and I get an attitude because I asked it to be corrected. It’s the app guys it prints everything for you just read it or read it slower and Dunkin when you interview make them count to 9 if they can’t do it don't hire them. I get when it gets to the double digits like 10 you got to make a judgement call but come on.
  • KK
    kippis05
    Dec 15, 2025
    1.0
    Walked in and caught shade for putting some garbage in the garbage can in the lobby. Proceeded to order an iced coffee and, lo and behold, the order was wrong. Maybe because I threw out a spent DD iced coffee cup and a Taco Bell bag in their trash? Who knows. Probably should have waited to throw that stuff out I guess. My first (and last) time at this location.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Schaumburg, IL?

Dunkin' in Schaumburg is open daily from 3:30 AM to 9:00 PM, except on Sundays when it opens at 4:00 AM.

Does Dunkin' Schaumburg offer delivery and curbside pickup services?

Dunkin' Schaumburg offers both delivery and curbside pickup services for customer convenience.