Dunkin'

3.5
337 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Schaumburg, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
914 S Roselle Rd, Schaumburg, IL
60193, United States

Hours

Reviews

3.5
337 reviews
5 stars
152
4 stars
57
3 stars
24
2 stars
15
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rudeness and dismissive attitudes from staff.

Order Accuracy

Frequent complaints about incorrect orders and mistakes, with some customers expressing frustration over repeated issues.

Speed of Service

Mixed reviews on service speed; some praised quick drive-thru service while others experienced long wait times.

Product Quality

Inconsistent quality of food and drinks, with some customers noting stale donuts and poorly made coffee.

Staff Friendliness

While some reviews highlighted friendly and personable staff, others reported rude interactions, indicating inconsistency in staff behavior.
  • TT
    Tam Tam
    Oct 15, 2025
    5.0
    This is my new favorite location. I drive slightly out of my way to go here. My mobile orders are always correct and the shorter lady in the drive-thru is so personable!
  • TT
    Tom
    Sep 4, 2025
    1.0
    6:40 lobby closed. Says on the door open until 7. Nope, not coming back. Going to Starbucks. Bye
  • JM
    Justyna Miskowiec-Kolosinski
    Aug 29, 2025
    1.0
    If I could give 0 stars I would- they only seem to help drive through ppl - be prepared to wait inside until all orders done on drive through.. it was a huge line - I thought it would be quick inside but nope- just being ignored
  • RR
    Richard
    Aug 15, 2025
    1.0
    This place has the worst customer service. They messed up my order 3 times in front of me and did not apologize. We all have bad days. You dont show it at work especially towards your customers.
  • PM
    Parker Mendez
    Aug 7, 2025
    3.0
    They get your order wrong every once in a while, but if you find out that it's the wrong order before leaving, they'll fix it for you. One worker looked at me like "ew, just go away" when I asked for them to fix it, but they're working a minimum wage job and fixed my order, so I don't hold that against them. The food and drinks are good, and the inside is pretty clean.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Schaumburg, IL?

Dunkin' in Schaumburg is open Monday to Friday from 4:00 AM to 7:00 PM, Saturday from 5:00 AM to 7:00 PM, and Sunday from 5:00 AM to 6:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' in Schaumburg offers both delivery and curbside pickup services.