Dunkin'

4.0
812 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Schaumburg, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
477 West Golf Rd, Schaumburg, IL
60194, United States

Hours

Reviews

4.0
812 reviews
5 stars
446
4 stars
178
3 stars
61
2 stars
27
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and unprofessional behavior.

Food Quality

Customers have expressed dissatisfaction with food quality, citing stale or improperly prepared items, while others enjoyed fresh coffee and donuts.

Speed of Service

The speed of service varies, with some customers noting long wait times, especially during busy hours, while others appreciate quick service.

Cleanliness

Several reviews mention cleanliness issues, including dirty tables and restrooms, impacting the overall experience.

Order Accuracy

There are frequent complaints about incorrect orders and lack of attention to detail, leading to customer frustration.
  • YK
    Yuliia Karaziia
    Nov 10, 2025
    5.0
    The staff here are always smiling, friendly, fast, and genuinely polite whether you’re inside or cruising through the drive-thru. They manage to keep my cappuccino blast perfect and the place spotless (which, let’s be honest, is a rare combo for a busy spot like this). Highly recommend this location if you like good vibes served with your coffee or ice-cream.
  • FS
    Filbert Sandoval
    Nov 6, 2025
    1.0
    Wife went to this dunkin this morning through the drive through. Latina lady instantly had an attitude when she said “can I help you” super impatient as my wife tried to figure out what coffee she wanted the lady just repeated can I help you when my wife asked her to give her some time. Finally ordered and my wife couldn’t understand what was said so she asked the worker to repeat herself and she caught a bigger attitude and my wife caught it and told her she was rude and drove off. Went to the starbucks next door and got exceptional service.
  • NW
    Nanette Weeg
    Oct 26, 2025
    1.0
    Pick up a dozen donut this morning at 9 am....hard as a ROCK. Your quality SUCKS for $17. Obviously its never " it's never time to make the crappy donut fresh anymore"!
  • IT
    Ivaylo Todorov
    Oct 8, 2025
    5.0
    The girl that works on the night shifts is always nice, smiling and sorting the orders in no time.
  • EE
    Eileen Ejaz
    Sep 14, 2025
    1.0
    “I went through the drive-thru and the employee who took my order was rude and unprofessional. Customer service should be courteous, but that was not my experience here. I hope management addresses this to improve future visits.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Schaumburg, IL?

Dunkin' in Schaumburg, IL is open 24 hours a day, 7 days a week.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.