McDonald's

3.6
1339 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1500 W Main St (US Rte 50), Salem, IL
62881, United States

Hours

Reviews

3.6
1,339 reviews
5 stars
488
4 stars
298
3 stars
259
2 stars
125
1 star
169

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and unresolved order issues.

Food Quality

Feedback on food quality was mixed; while some enjoyed fresh and hot meals, others received cold or incorrect orders.

Cleanliness

The cleanliness of the restaurant varied, with some praising its cleanliness while others reported dirty tables and areas.

Order Accuracy

Numerous reviews highlighted issues with order accuracy, including missing items and incorrect orders.

Speed of Service

Customers frequently mentioned long wait times, particularly in the drive-thru, impacting their overall experience.
  • LR
    Lorraine Ramsay
    Nov 15, 2025
    2.0
    The McCrispy strips were horrible Overcooked and rubbery. I could not eat them We waited over 20 min for food to be delivered to the table. My husband had to point out that our tray was sitting there. Worst McDonald's experience ever
  • PW
    Preston Wright
    Oct 29, 2025
    1.0
    Placed order online during breakfast hours. I arrived and they refused to give me my order. I asked if they could make it right by a simple substitution and they refused! Terrible customer service!
  • JW
    Jaclyn Wells
    Oct 22, 2025
    2.0
    My food was old, ice cold, and made very sloppy and drippy
  • AL
    Angeles Leal
    Oct 13, 2025
    1.0
    You couldn't hear the drive thru, she gave me the wrong food, she was extremely rude, I was not at all satisfied with my order
  • CD
    Cloey Dirks
    Oct 5, 2025
    1.0
    they refuse to give me my food that i purchased at 10:51 and i went in to get it myself and they stated they were closed and id get a refund

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's drive-thru in Salem, IL?

The McDonald's drive-thru in Salem, IL is open daily from 5:00 AM to 11:00 PM.

Can I order McDonald's food for delivery in Salem, IL?

Yes, delivery is available every day from 6:00 AM to 10:00 PM.