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Brand Certified

Wendy's

3.9
(680 reviews)

Business Details

(630) 513-0050

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
942 S. Randall Road, Saint Charles, IL
60174, United States

Hours

Reviews

3.9
680 reviews
5 stars
311
4 stars
183
3 stars
90
2 stars
32
1 star
64

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some items being fresh and delicious while others were cold, stale, or poorly prepared.

Service Speed

Many reviews highlighted slow service, particularly during busy times, with some customers experiencing long wait times for their orders.

Staff Friendliness

The staff received praise for being friendly and accommodating, although there were instances of poor customer service reported.

Cleanliness

The restaurant was noted for its cleanliness and pleasant atmosphere, contributing positively to the dining experience.

Order Accuracy

Several customers mentioned issues with incorrect orders, suggesting a need for improved attention to detail.
  • IB
    Isaiah Ly Buado
    Feb 25, 2026
    1.0
    Large sign states "We Have Breakfast" but doesn't open until 10:00, when most people are probably already at work. Interesting.
  • EB
    Emily Bohne
    Feb 18, 2026
    5.0
    They were very nice and the food was very delicious
  • TM
    Tricia Mulvey
    Feb 16, 2026
    1.0
    Service was fine, but I literally couldn't finish eating the burger they made here. When I tried to pick it up, it just fell apart in my hands because it was so full of sauce. The condiments were just pouring out the sides, the veggies were covered and sliding off the burger, and the bun was completely soggy. All I could taste was the sauce. It was gross so I threw it away. On top of all that, the fries had zero salt and were incredibly stale. Wish I had gone to Culver's.
  • MD
    Mark Devino
    Feb 1, 2026
    3.0
    I’ve been in this Wendy’s a few times. They can be slow. I’m pretty sure the drive-thru customers get priority over the dine in crowd.
  • AA
    Anel Arreola
    Jan 21, 2026
    5.0
    Supper friendly staff , clean lobby area I enjoyed my food all was fresh and as ordered.

Frequently Asked Questions About Wendy's

What are the operating hours for the drive-thru at Wendy's on S. Randall Road?

The drive-thru is open every day from 6:30 AM to 2:00 AM.

Does this Wendy's location serve breakfast?

Yes, this Wendy's location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee and sides.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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  • Phone number
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