Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 2422 W Main St in Saint Charles, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Many customers reported issues with food quality, including undercooked pizzas, incorrect orders, and lack of toppings.
Customer Service
Several reviews highlighted poor customer service, including rude staff, long wait times, and unhelpful responses from management.
Cleanliness
Multiple customers noted that the restaurant appeared dirty and raised concerns about health standards.
Order Accuracy
There were frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Staff Attitude
Customers experienced unprofessional behavior from staff, including rudeness and lack of assistance.
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Desirae Harrison
Sep 20, 2025
1.0
Definitely will not be back to this location again. Twice we received pizza without the sauce on it. Don't care to call for a replacement again as it looks dirty inside the store. Honestly not sure how they pass health department inspections.
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Blake Lemke
Sep 19, 2025
5.0
Wife and I randomly wanted to go to pizzahut after an appointment. Frankly neither of us can remember that last time we've had pizzahut (definitely over 10 years) but we saw one and said hey why not. Staff was super friendly, and really fast. Walked in randomly, ordered a 3 topping LG pizza with 8 wings (which was a bundled coupon that the staff was nice enough to show us) and were gone in 10 minutes. Now that is tough to beat anywhere let alone for pizza. Definitely might have to make this a regular stop after my appointments every 4 months. We even went outside to wait in the car, and staff was nice enough to bring it to us. Now that is customer service, thank you to the 2 gentleman working there.
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Chris Randall
Aug 30, 2025
1.0
We ordered a large 3 topping pizza with 8 boneless wings and it was terrible. The pizza had no butter on the edge, looked it it was a medium turned into a large by the way the dough looked like. The wings had the sauce only on the bottom of the container. How did this Frankenstein get past management is beyond me.
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Stacy Wagner
Jun 24, 2025
1.0
They actually charged for sauces there period and also for red pepper and parmesan. I think it's a joke and our pizza was flimsy and soft wasn't even cooked all the way