Dunkin'

3.8
229 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Saint Charles, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2701 E Main St, Saint Charles, IL
60174, United States

Hours

Reviews

3.8
229 reviews
5 stars
128
4 stars
26
3 stars
22
2 stars
9
1 star
44

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the friendly and helpful staff, particularly highlighting individual employees who provided exceptional service.

Cleanliness Issues

Multiple reviews noted unsanitary conditions, including dirty restrooms and trash in the dining area, which detracted from the overall experience.

Order Accuracy

Several customers reported issues with incorrect orders and poor handling of complaints, leading to frustration and dissatisfaction.

Ambiance

The atmosphere was described as unwelcoming at times, with complaints about noise levels and staff behavior affecting the dining experience.

Product Quality

While many enjoyed the food and drinks, there were complaints about inconsistent quality, particularly regarding coffee and food temperature.
  • AM
    Aida May
    Nov 11, 2025
    5.0
    I want to take a moment to recognize Chauntay. Every time I come through the drive-thru, she greets me with such genuine kindness and positivity. Even on busy mornings, she’s patient, friendly, and makes you feel seen. It’s small moments like that that really make someone’s day. Dunkin is lucky to have her — thank you, Chauntay. <3333 PS. DUNKIN YOU BETTER GIVE HER A RAISE !!!!
  • ZA
    Zoulikha Arour
    Oct 12, 2025
    1.0
    Restrooms 🚽 very bad and not clean
  • LL
    Linda Long
    Sep 23, 2025
    5.0
    Yes the DONUTS are so delicious but come to this location to be waited on by SONNY she is absolutely the first and foremost reason to visit this Dunkin Donuts!! Her personality and wonderful disposition will make your day!!
  • DJ
    Dee Dee Jashari
    Aug 23, 2025
    5.0
    I don’t typically leave reviews for franchise restaurants, but I had to share one of many experiences I’ve had at this DD location. If you are blessed to have Shauntay (I apologize for not getting the spelling of her name!), greet you at the drive-thru, she provides an instant pick-me-up with the joy that she exudes. There’s a DD a block away, but I prefer this location, just because of Shauntay! She is so happy, loves her customers, and loves what she does. Her spirit is contagious and I just love that! Please go get greeted by Shauntay! Oh, and don’t forget to place an order, too!
  • IP
    Irma Perez
    Jul 22, 2025
    1.0
    Paso por mi café a esta locación, PASABA. Camino a mi trabajo, 4 dias a la semana. La gente de la tarde es muy atenta. Pero hoy , pase antes de las 3pm TERRIBLE, la mujer se molesto porque le regrese el café que estaba completamente frio, lo hizo pero con las indicaciones al reves 🤦🏻‍♀️ Este café es un lujo para mi, lo disfruto antes de entrar al trabajo. Pero la expresión de su cara y el muuuuy mal servicio arruinaron mi día. Tendre que manejar un par de cuadras mas, pero aqui no regreso. No nesecito tan malas vibras en mi vida.

Frequently Asked Questions About Dunkin'

What are the regular operating hours for Dunkin' in Saint Charles, IL?

Dunkin' is open Monday to Friday from 5:00 AM to 8:00 PM, and Saturday to Sunday from 6:00 AM to 8:00 PM.

What special drinks are currently featured on Dunkin's holiday menu?

The holiday menu features the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher.