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Dunkin' Zero
Brand Certified

Dunkin'

3.9
(223 reviews)

Business Details

1711 W Main St, Saint Charles, IL
60174, United States
(630) 377-0544
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Saint Charles, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1711 W Main St, Saint Charles, IL
60174, United States

Hours

Reviews

3.9
223 reviews
5 stars
117
4 stars
44
3 stars
13
2 stars
10
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, with some praising friendly service while others report rudeness and unprofessional behavior.

Order Accuracy

Many customers expressed frustration with incorrect orders, both in-store and through mobile orders, leading to dissatisfaction.

Food Quality

Several reviews mentioned issues with food quality, including stale items and poor preparation, impacting overall customer satisfaction.

Cleanliness

Customers noted cleanliness issues in the dining area and bathrooms, with some expressing concern over unsanitary conditions.

Speed of Service

While some customers appreciated fast service, others reported slow service and long wait times, particularly during busy hours.
  • SM
    Safoora Mairaj
    Jan 30, 2026
    5.0
    10/10 drinks. They accidentally gave me the wrong drink but were very apologetic and remade it for me. Definitely one of my go to Dunkin locations.
  • JP
    Jason Pedrick
    Jan 29, 2026
    1.0
    Stale, bitter beans to match the same low quality bakery items. The "espresso" isnt even real espresso, its just their cheap, weak coffee ground finer and passed thru an espresso machine. A shame because DD used to be good but that was the 80s and 90s. Its gone steadily downhill since. 😕 Speedways donuts 🍩 are great in comparison. Sorry dd, easy pass these days. 🤷‍♂️
  • HF
    Hany Fahmy
    Jan 19, 2026
    1.0
    Very bad place given you wrong orders with a bad attitude not recommend that place at all
  • EV
    Erick Villanueva
    Nov 18, 2025
    1.0
    I experienced very poor customer service during my visits yesterday evening and again on Sunday. Both times, the young woman with short hair took my order, and her behavior was unacceptable. When I pulled up to the speaker, she greeted me with “What do you want?” and repeatedly interrupted me, saying “That’s it?” She never says thank you and consistently has a rude, dismissive attitude. On top of that, the food is often burned when she is working. After I finished paying, she walked to the back without a word, and I couldn’t even ask for a straw. I don’t understand why upper management allows this type of behavior. I plan to contact corporate because this is definitely not okay. I’m paying for a service.
  • TS
    Thomas Swanson
    Oct 29, 2025
    1.0
    I went through the drive thru at 5:30 Am this morning, to get a quick breakfast this morning. The person taking orders asked me what I wanted, but she stopped talking to me as soon as I started my order. I sat there for two minutes saying hello, but I didnt get a response. I pulled around and there wasn't anyone at the register, but as soon as I pulled off to the gas station down the street I saw them back to taking orders. This experience was very frustrating, because it feels like I was refused service without being notified with a good reason. This isn't the first time ive had an unpleasant experience going to this dunkin due to the service (same person taking orders every time in the early morning), but this is the worse. Definitely, will not be coming back to this location, due to the overall unprofessionalism of the morning staff.

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Saint Charles, IL?

Dunkin' in Saint Charles, IL is open daily from 4:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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