Brand Certified
Dairy Queen Grill & Chill
3.9(384 reviews)
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Business Details
900 W Main St, Saint Charles, IL
60174-1744, United States
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
(630) 584-2658
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
https://www.dairyqueen.com/
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
About
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Hours
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.9
384 reviews
5 stars
199
4 stars
73
3 stars
36
2 stars
14
1 star
62
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rudeness and unprofessional behavior from staff.
Order Accuracy
Many customers reported issues with incorrect orders and a lack of resolution when mistakes were pointed out.
Food Quality
Feedback on food quality was mixed, with some praising the ice cream and burgers while others complained about cold or poorly made items.
Operational Hours
Several customers expressed frustration over inconsistent operational hours, particularly regarding the grill closing early.
Cleanliness and Atmosphere
The location was noted for being clean and having a friendly atmosphere, although some mentioned outdated decor.
- MAMegan AlfordFeb 14, 20261.0Employee was incredibly rude
- KBKevin BashamJan 12, 20261.0Very inconsiderate. They will blow off your cake orders without warning. I ordered an ice cream cake for my son’s 5th birthday. First off they did not have a cake decorator, not that big of a deal we went through with the order anyways. We were told to pick up on Sunday 1/11at 11:30. I get there at 11:30 to find out the place doesn’t open until noon. I returned at noon to a locked, empty building, lights off. Nobody is there. I assumed maybe whoever was going to open the store was running a few minutes late. I waited until 12:20, no one ever showed up. Came back at 1:20, still not open. Didn’t have time to play games anymore before the birthday party so we had to scramble to find a last minute sheet cake. Don’t rely on this place to come through with your order on the date promised . It seems they just decide to open and close outside of their listed hours and will not bother to let customers with orders know.
- MHMargaret HarperJan 4, 20261.0Asked them to fix their mistake and I was given an eye-roll and scoff instead. I also watched as they didn’t fix the mistake and just decided to remix it and hand the exact same thing back. Whoever was working 1/4/26 at 7:00 pm should probably be reevaluated.
- MCMiriam CuellarDec 14, 20251.0The experience at pick up with the older guy wasn't pleasant. After taking the cake out the box it is not what a I expected. I'd be embarrassed as a business owner for this to be a representation of my establishment.
- JJJohn JepsonNov 10, 20251.0Grille closed 40 minutes before the business closes…I always leave this Dairy Queen disappointed.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill on weekdays?
Dairy Queen Grill & Chill in Saint Charles, IL is open Monday through Friday from 11:00 AM to 9:30 PM.
Does Dairy Queen Grill & Chill have drive-thru service available?
Yes, this location offers a drive-thru service for convenient ordering and pickup.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the restaurant is family-friendly, welcomes children, and provides high chairs for younger guests.
Can I enjoy outdoor seating at the Dairy Queen Grill & Chill in Saint Charles?
Yes, there is outdoor seating available at this location for customers who prefer to dine outside.
Does the Saint Charles Dairy Queen offer free WiFi for customers?
Yes, free WiFi is available for customers at this Dairy Queen location.
What signature menu items are featured at Dairy Queen Grill & Chill?
Popular items include Blizzard® Treats, Chicken Strip Basket, Grillburgers®, soft-serve ice cream cones, shakes, malts, and custom ice cream cakes.
Where is Dairy Queen Grill & Chill located in Saint Charles?
It is located at 900 W Main St, Saint Charles, IL 60174-1744, United States.
How can customers place an order online for pickup at Dairy Queen Grill & Chill?
Customers can place pickup orders through their website at https://www.dairyqueen.com/en-us/order/pickup/n/15200/.
What nearby businesses can customers visit along with Dairy Queen Grill & Chill in Saint Charles?
Nearby businesses include Thompson Auto Supply, Windy City Amusements, and Bumper to Bumper, which customers might find interesting before or after visiting Dairy Queen.
Is Windy City Amusements close to Dairy Queen Grill & Chill, and what can families do there?
Yes, Windy City Amusements is nearby and offers fun amusement park activities, making it a great spot for families to visit before or after enjoying treats at Dairy Queen.
Brand Certified Facts from Dairy Queen Grill & Chill
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