Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.9
379 reviews
5 stars
198
4 stars
73
3 stars
36
2 stars
14
1 star
58
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, rude staff, and incorrect orders, leading to frustration and disappointment.
Food Quality
While many enjoyed the ice cream and some food items, there were consistent complaints about incorrect orders, small portions, and food not being prepared properly.
Cleanliness
Some reviews mentioned cleanliness issues, particularly in the outdoor dining area and restrooms, impacting the overall experience.
Atmosphere
The atmosphere was generally described as friendly, with some customers appreciating the staff, but others noted a lack of attention to customers in the dining area.
Closing Hours
Customers expressed frustration over the grill closing early and inconsistent hours, leading to wasted trips.
- OVO VSOG.Nov 16, 20255.0LOVE IT!
- JJJohn JepsonNov 10, 20251.0Grille closed 40 minutes before the business closes…I always leave this Dairy Queen disappointed.
- CKChris KaleelSep 27, 20251.0Very disappointed in the lack of service took to long and only 3 customers
- MPMATTHEW PERRISep 8, 20255.0Dairy Queen is always a great atmosphere. I always go for the blizzards, they have so many different flavors to choose from
- TAT ASep 4, 20255.0Always great food and service. There was a miscommunication and Vaughn took care of it right away and super quickly, he was also able to accommodate an ice cream request, great service!
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill on weekdays?
Dairy Queen Grill & Chill in Saint Charles, IL is open Monday through Friday from 11:00 AM to 9:30 PM.
Does Dairy Queen Grill & Chill have drive-thru service available?
Yes, this location offers a drive-thru service for convenient ordering and pickup.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the restaurant is family-friendly, welcomes children, and provides high chairs for younger guests.
Can I enjoy outdoor seating at the Dairy Queen Grill & Chill in Saint Charles?
Yes, there is outdoor seating available at this location for customers who prefer to dine outside.
Does the Saint Charles Dairy Queen offer free WiFi for customers?
Yes, free WiFi is available for customers at this Dairy Queen location.
What signature menu items are featured at Dairy Queen Grill & Chill?
Popular items include Blizzard® Treats, Chicken Strip Basket, Grillburgers®, soft-serve ice cream cones, shakes, malts, and custom ice cream cakes.
Where is Dairy Queen Grill & Chill located in Saint Charles?
It is located at 900 W Main St, Saint Charles, IL 60174-1744, United States.
How can customers place an order online for pickup at Dairy Queen Grill & Chill?
Customers can place pickup orders through their website at https://www.dairyqueen.com/en-us/order/pickup/n/15200/.
What nearby businesses can customers visit along with Dairy Queen Grill & Chill in Saint Charles?
Nearby businesses include Thompson Auto Supply, Windy City Amusements, and Bumper to Bumper, which customers might find interesting before or after visiting Dairy Queen.
Is Windy City Amusements close to Dairy Queen Grill & Chill, and what can families do there?
Yes, Windy City Amusements is nearby and offers fun amusement park activities, making it a great spot for families to visit before or after enjoying treats at Dairy Queen.