Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.9
382 reviews
5 stars
199
4 stars
73
3 stars
36
2 stars
14
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of poor service and disrespectful behavior.
Order Accuracy
Numerous complaints about incorrect orders and miscommunication, leading to customer frustration.
Food Quality
Mixed reviews on food quality; while some enjoyed the ice cream and burgers, others found them to be poorly prepared or not meeting expectations.
Operational Issues
Frequent mentions of early closing times for the grill and long wait times, causing dissatisfaction among customers.
Atmosphere
Some customers appreciated the cleanliness and friendly atmosphere, while others noted outdated decor and slow service.
- MHMargaret HarperJan 4, 20261.0Asked them to fix their mistake and I was given an eye-roll and scoff instead. I also watched as they didn’t fix the mistake and just decided to remix it and hand the exact same thing back. Whoever was working 1/4/26 at 7:00 pm should probably be reevaluated.
- MCMiriam CuellarDec 14, 20251.0The experience at pick up with the older guy wasn't pleasant. After taking the cake out the box it is not what a I expected. I'd be embarrassed as a business owner for this to be a representation of my establishment.
- OVO VSOG.Nov 16, 20255.0LOVE IT!
- JJJohn JepsonNov 10, 20251.0Grille closed 40 minutes before the business closes…I always leave this Dairy Queen disappointed.
- CKChris KaleelSep 27, 20251.0Very disappointed in the lack of service took to long and only 3 customers
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill on weekdays?
Dairy Queen Grill & Chill in Saint Charles, IL is open Monday through Friday from 11:00 AM to 9:30 PM.
Does Dairy Queen Grill & Chill have drive-thru service available?
Yes, this location offers a drive-thru service for convenient ordering and pickup.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the restaurant is family-friendly, welcomes children, and provides high chairs for younger guests.
Can I enjoy outdoor seating at the Dairy Queen Grill & Chill in Saint Charles?
Yes, there is outdoor seating available at this location for customers who prefer to dine outside.
Does the Saint Charles Dairy Queen offer free WiFi for customers?
Yes, free WiFi is available for customers at this Dairy Queen location.
What signature menu items are featured at Dairy Queen Grill & Chill?
Popular items include Blizzard® Treats, Chicken Strip Basket, Grillburgers®, soft-serve ice cream cones, shakes, malts, and custom ice cream cakes.
Where is Dairy Queen Grill & Chill located in Saint Charles?
It is located at 900 W Main St, Saint Charles, IL 60174-1744, United States.
How can customers place an order online for pickup at Dairy Queen Grill & Chill?
Customers can place pickup orders through their website at https://www.dairyqueen.com/en-us/order/pickup/n/15200/.
What nearby businesses can customers visit along with Dairy Queen Grill & Chill in Saint Charles?
Nearby businesses include Thompson Auto Supply, Windy City Amusements, and Bumper to Bumper, which customers might find interesting before or after visiting Dairy Queen.
Is Windy City Amusements close to Dairy Queen Grill & Chill, and what can families do there?
Yes, Windy City Amusements is nearby and offers fun amusement park activities, making it a great spot for families to visit before or after enjoying treats at Dairy Queen.