Wendy's

3.8
1253 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
210 East Rollins Road, Round Lake Beach, IL
60073, United States

Hours

Reviews

3.8
1,253 reviews
5 stars
563
4 stars
299
3 stars
171
2 stars
67
1 star
153

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect food.

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and poor management.

Food Quality

Food quality was inconsistent, with complaints about cold or overcooked items, but some customers enjoyed specific menu items.

Drive-Thru Experience

The automated drive-thru system received negative feedback for being confusing and ineffective, with customers preferring human interaction.
  • AF
    Ashley Farcas
    2 days ago
    1.0
    The ai drive thru sucks, it doesn't understand anything
  • RS
    Rory Griffin Sr.
    5 days ago
    3.0
    This place is a disaster when it comes to management. The food orders are always messed up, missing items. When you ask for a manager, they usually are very rude or hesitant to help you.
  • CJ
    Cameron Johnson
    Dec 29, 2025
    1.0
    Maybe the worst order of fries I’ve ever received from an establishment. Completely unacceptable, I wouldn’t even give these to my dogs. I’ve lived down the street from this restaurant for years and it’s sad to see the quality decline over time. The A.I. menu is also unnecessary. Please do better.
  • RR
    Ramon Rubin
    Dec 17, 2025
    1.0
    Im scared eating my food when I did a drive thru. Lady that gave me my order was clearly pissed and hating her job. For all I know, she could have spat on my food. Like if she can throw the food in my car, she would.
  • CL
    Carlos Lopez
    Dec 16, 2025
    1.0
    Automated drive through needs to go. Give me a real person I can ask questions too. It couldn't understand my order or answer my questions. Was hoping for a person to answer but nothing. Ended up leaving. I'll be back when we got someone on the drive through.

Frequently Asked Questions About Wendy's

Is 210 East Rollins Road Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours for Wendy's at 210 East Rollins Road?

Wendy's drive-thru is open from 6:30 AM to 1:00 AM Monday through Thursday and Sunday, and until 2:00 AM on Fridays and Saturdays.