Wendy's

3.9
1242 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
210 East Rollins Road, Round Lake Beach, IL
60073, United States

Hours

Reviews

3.9
1,242 reviews
5 stars
563
4 stars
298
3 stars
169
2 stars
67
1 star
145

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Frequent complaints about incorrect orders, including missing items and wrong food.

Customer Service

Mixed reviews on service quality; some customers praised friendly staff while others reported rudeness and unprofessional behavior.

Food Quality

Inconsistent food quality reported, with issues of cold or overcooked items and incorrect preparation.

Speed of Service

Service speed varies; some customers experienced long wait times, while others noted quick service.

Cleanliness

Some reviews mentioned cleanliness issues, particularly in the dining area and restrooms.
  • CB
    Connieb Booker
    Oct 21, 2025
    1.0
    I called regarding my order they were rude and kept hanging up in my face. I would never eat there again and my order was not right
  • DV
    Dan Veit
    Oct 3, 2025
    5.0
    Order was ready when I walked in the door
  • LM
    Liset Morales
    Sep 14, 2025
    1.0
    If I could give 0 stars I would. I can’t even count the amount of times they get my order wrong . I have ordered. The 10 piece Spicy nuggets and only 1 of them was spicy, the rest were cold tasteless nuggets waste of money . I paid for 10 spicy nuggets and yet I only received 1 spicy nugget $12 later . Only reason I have gone back is because they are nearby , but at this point the nonsense is a constant , there is no standard , the line is always slow and the order is always wrong? I will drive the extra 30 minutes just to avoid this location . No thank you , I’m done giving this place any more chances or money.
  • RM
    Richard Mercado
    Aug 31, 2025
    1.0
    This place is infuriating to order from. Constant mistakes. Order a spicy chicken sandwich and they give you burgers. Order root beer and they give you Diet Coke. Anytime you order sauces they’re never in the bag. This job is the easiest ever yet it’s just constant mistakes. Allergic to onions and they NEVER take them off.
  • ME
    Melon Elon
    Aug 31, 2025
    1.0
    I was ordering late night so I didn't expect to get my food so fast but there was a HUGE line. I spent 1 hour just to get my 2 biggie bags. They unfortunately had the most inexperienced workers ever!!!

Frequently Asked Questions About Wendy's

Is 210 East Rollins Road Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.