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Wendy's

3.8
(1254 reviews)

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
210 East Rollins Road, Round Lake Beach, IL
60073, United States

Hours

Reviews

3.8
1,254 reviews
5 stars
563
4 stars
299
3 stars
171
2 stars
67
1 star
154

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Frequent complaints about incorrect orders, missing items, and food not prepared as requested.

Service Quality

Mixed feedback on service; some customers reported rude staff and poor management, while others praised friendly and helpful employees.

Food Quality

Inconsistent food quality with reports of cold, overcooked, or stale items, alongside some positive mentions of specific menu items.

AI Ordering Issues

Significant dissatisfaction with the AI-driven ordering system, which many customers found ineffective and frustrating.
  • CS
    Clayton Schuh
    Feb 20, 2026
    1.0
    Has an AI chat bot to take your order. No thank you. I left.
  • AF
    Ashley Farcas
    Jan 10, 2026
    1.0
    The ai drive thru sucks, it doesn't understand anything
  • RS
    Rory Griffin Sr.
    Jan 7, 2026
    3.0
    This place is a disaster when it comes to management. The food orders are always messed up, missing items. When you ask for a manager, they usually are very rude or hesitant to help you.
  • CJ
    Cameron Johnson
    Dec 29, 2025
    1.0
    Maybe the worst order of fries I’ve ever received from an establishment. Completely unacceptable, I wouldn’t even give these to my dogs. I’ve lived down the street from this restaurant for years and it’s sad to see the quality decline over time. The A.I. menu is also unnecessary. Please do better.
  • MK
    Matthew Kelly
    Dec 23, 2025
    1.0
    Stop supporting ai that does not work and puts people out of a job people

Frequently Asked Questions About Wendy's

Is 210 East Rollins Road Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours for Wendy's at 210 East Rollins Road?

Wendy's drive-thru is open from 6:30 AM to 1:00 AM Monday through Thursday and Sunday, and until 2:00 AM on Fridays and Saturdays.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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