Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported consistently poor service, including rude staff, long wait times, and frequent order mistakes.
Food Quality
While some customers enjoyed the food, many others complained about incorrect orders, cold items, and unsanitary conditions.
Cleanliness
Mixed reviews on cleanliness; some praised the store's cleanliness while others noted dirty dining areas and unsanitary conditions.
Management Concerns
Customers expressed dissatisfaction with management's handling of issues, citing unhelpful and dismissive attitudes.
Location Convenience
The location is appreciated for its convenience, but many customers advised going to other nearby McDonald's due to service and order accuracy issues.
SS
Shay
Nov 16, 2025
1.0
I’m a dasher I went there tonight my instructions said to go through the drive thru and I told them that at the speaker I wait 15 min in line get to the window I try to show them my phone to tell them my instructions say go through drive thru they tried to make me come inside I said no I already waited in line and the app says to go thru drive thru every single person in there refused I waited at the window holdin their line up for 15 minutes. I finally ended up parking my car at the window and going in because if you waste my time I waste yours. I called door dash and they called the store and asked why they weren’t following the contract. Employee lied and said she couldn’t see my phone. Door dash has now opened up a violation against them they could’ve simply given me the food. Customer was unhappy with their cold food and I told them EXACTLY what happened he said he will not be ordering from there anymore and door dash said this location will be penalized.this incident happened around 10pm on 11/15/25 see who was working and have a talk with them . Train your staff
FP
Fatima Perez
Nov 12, 2025
1.0
I order in Uber Eats and they did not put my 4 hash browns I’m so upset but not just that because I know this place at round lake beach McDonald’s are extremely rude I hope the manager tells them to be nice because honestly this place they would have an ugly face giving to customers next time make sure to check the bag if everything is in there
NP
Natasha Peralta
Nov 11, 2025
3.0
La comida es buena pero siempre que pasas en carro siempre están platicando no te escuchan lo que pides y se ven distraídos
JA
Jessica Abbott
Nov 4, 2025
5.0
Great location. Clean store and nice employees.
TB
Theresa Behm
Oct 27, 2025
1.0
I went to this location to have dinner with my family before I had to go to work And the first mistake was they got my sons drink wrong so we had to go up there the first time to get it right and then my daughter got the meal deal and she did not get her nuggets so I went up there the second time to get her her nuggets for her meal and then when she opened up her McChicken, it was not the way she wanted it and that’s not the way we put it on the receipt either so I went up a third time and not only did three employees look at me and not help me The manager ended up helping us and she pretty much laughed in my face about it and didn’t say sorry nothing so I probably will not be coming back to this location just because of this experience absolutely rude and disrespectful
What are the hours of operation for McDonald's in Round Lake Beach, IL?
This McDonald's location in Round Lake Beach is open 24 hours from Monday to Saturday, and on Sunday it operates from 6:00 AM to 11:59 PM.
Does this McDonald's offer drive-thru service?
Yes, the McDonald's at 774 Rollins Rd offers drive-thru service 24/7 every day of the week.
Can I order food for delivery from this McDonald's?
Yes, delivery is available 24/7 except on Sunday when it operates from 6:00 AM to 11:59 PM. You can order online through their delivery page or via the McDonald's App.
What services does this McDonald's location provide?
This McDonald's offers DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and free WiFi for customers.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where is this McDonald's located?
This McDonald's is located at 774 Rollins Rd, Round Lake Beach, IL 60073, United States.
Are there nearby places I can visit before or after dining at McDonald's?
Yes, nearby places include Claire's clothing store for shopping, Starbucks for coffee, and Pizza Ranch buffet restaurant for additional dining options.
Can I find other fast food options near McDonald's at 774 Rollins Rd?
Yes, nearby fast food options include Arby's, Wingstop, and Subway, giving you multiple choices for casual dining.
Is there a gas station close to this McDonald's for a quick fuel stop?
Yes, the Meijer Gas Station is located nearby for convenient fuel and grocery needs.
How can I access McDonald's online ordering on my smartphone?
You can order via the McDonald's App available for iOS and Android or use their online ordering link: https://mcdonalds.smart.link/mjuu1ggdi