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Dunkin' Zero
Brand Certified

Dunkin'

3.8
(646 reviews)

Business Details

(847) 665-8123
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Round Lake Beach, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
369 E Rollins Rd, Round Lake Beach, IL
60073, United States

Hours

Reviews

3.8
646 reviews
5 stars
320
4 stars
126
3 stars
73
2 stars
31
1 star
96

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food.

Service Quality

Feedback on service quality was mixed; some praised friendly staff while others noted unprofessional behavior and poor customer service.

Product Quality

Several reviews mentioned dissatisfaction with the quality of food and drinks, including stale donuts and poorly made coffee.

Cleanliness and Environment

Some customers appreciated the cleanliness of the store, while others described it as dirty and poorly maintained.

Staffing Issues

Multiple reviews highlighted a lack of staff during busy times, leading to slow service and order mistakes.
  • NS
    Nishanth Sanjithkumar
    Feb 22, 2026
    1.0
    We drove through this location on 2/22/26, Saturday early morning. The cars were backed up but there seemed to be a good number of staff there this morning. We put the order through the drive through only to come to the window to see that the young man at the register was giving us a cup with only ice. I asked him about the water that went with it and he was surprised to find that there was no water on it. They gave the munchkins but most of it squished, flattened. We ordered Gatorade at the drive through only to find otu it wasn't run up. There were a number of young employees there with one who seemed to be an adult, I would think someone should be supervising the morning rush to keep the orders going, checking the order, and maintaining a good customer service. The kid who was at the window seemed to be walking around and not really doing much of the checking the orders before handing it out, he was more interested in chit chatting with the other staff. To the owner: have someone who can be a manager during this shift and can check the orders and keep the staff focused so they don't end up giving ice without the water (in my case) or giving out squished/flatted munckins or not taking the orders correctly. Customers are not paying to do the employee's job or for an experience like this. You can do better, I've seen staff at the location who are more responsible and focused during work.
  • LK
    Lena Krups
    Feb 3, 2026
    1.0
    Very Poor , unprofessional location Dunkin donuts. All Filled donuts were barely filled with cream or jelly. Terrible experience!
  • HW
    Hillary Wilkins
    Jan 27, 2026
    5.0
    The younger kids that work there at night are the most polite I'd drive across town to this Dunkin just for their service and so appreciative when tipped
  • JJ
    Jacob
    Jan 21, 2026
    1.0
    Quality of production from the morning shift has significantly decreased. We ordered two coffees. They were full of grounds, watered down, the syrups were weak and not stirred. We were sipping grounds about halfway in. I dumped out a good amount of coffee to take these photos. Please take this into consideration.
  • AA
    Adrián Araiza
    Jan 17, 2026
    1.0
    He acudido en diferentes ocasiones y el trato por parte del manager es deplorable, es una persona déspota y con falta de empatia y servicio hacia los clientes.

Brand Certified Facts from Dunkin'

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Certified March 01, 2026Yext Knowledge Graph
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