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Dairy Queen Grill & Chill

4.2
(645 reviews)

Business Details

707 W Rollins Rd, Round Lake Beach, IL
60073-1224, United States
(847) 546-0550
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
707 W Rollins Rd, Round Lake Beach, IL
60073-1224, United States

Hours

Reviews

4.2
645 reviews
5 stars
372
4 stars
140
3 stars
66
2 stars
25
1 star
42

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude staff, poor service, and mistakes with orders, leading to customer dissatisfaction.

Food Quality

While some customers enjoyed the food, others reported issues with incorrect orders, poorly made items, and inconsistent quality.

Drive-Thru Experience

Many customers experienced long wait times and confusion at the drive-thru, with some noting that the service was slow and inefficient.

Customer Experience

Several reviews mentioned a lack of empathy from staff, particularly in handling complaints or special requests, which negatively impacted customer satisfaction.

Location Issues

The absence of indoor seating and the challenges posed by the drive-thru setup were frequently mentioned as drawbacks.
  • JS
    jesus salgado
    Feb 3, 2026
    1.0
    10 months and still, you don’t have no gravy. I ordered a six peak strips and you gave me five and yes, you still don’t have gravy. Neither do you have strawberry flavored ice cream. The employees doesn’t really understand too much.. The meal is always sometimes cold.
  • YR
    Yessithbel Rodriguez
    Nov 16, 2025
    1.0
    Muy rico los helados pero muy mala Atención llegamos 20 minutos antes de cerrar y no nos quisieron vender comida solo helado
  • IM
    Ioana Mihulet
    Nov 13, 2025
    1.0
    The space inside is a 12x12 lobby at best. I walked in to quickly buy a cake. The woman with long gray hair told me if I don't leave my dog outside she can't sell me anything because it's a "dining establishment". No hi, no excuse me, no I'm sorry. Unbelievably rude. It's not a dining establishment, there are no tables and my dog was literally in her backpack with me in the lobby, not the kitchen. Your employee needs to be very careful now a days. Some dogs could be emotional support dogs, service dogs and medical alert dogs. Don't just refuse service and be rude.
  • SD
    Steph Díaz
    Oct 8, 2025
    5.0
    Tasty food, great service and good prices.
  • BB
    Britt
    Sep 23, 2025
    1.0
    If I could give it a 0 I would! Service sucked, rude staff. We ended up leaving and going elsewhere for dinner.

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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