Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Dairy Queen Grill & Chill
707 W Rollins Rd, Round Lake Beach, IL
60073-1224, United States
Hours
Reviews
4.2
645 reviews
5 stars
372
4 stars
141
3 stars
66
2 stars
25
1 star
41
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff and long wait times, leading to dissatisfaction.
Food Quality
While some customers enjoyed the food, there were numerous complaints about incorrect orders and subpar food preparation.
Customer Experience
Many reviews highlighted a lack of accountability from management and staff, particularly in handling order mistakes and customer complaints.
Drive-Thru Issues
The drive-thru service was often criticized for being slow and inefficient, contributing to a frustrating customer experience.
Positive Highlights
Despite the negatives, some customers praised the ice cream and specific menu items, indicating that there are still enjoyable aspects of the experience.
- YRYessithbel RodriguezNov 16, 20251.0Muy rico los helados pero muy mala Atención llegamos 20 minutos antes de cerrar y no nos quisieron vender comida solo helado
- IMIoana MihuletNov 13, 20251.0The space inside is a 12x12 lobby at best. I walked in to quickly buy a cake. The woman with long gray hair told me if I don't leave my dog outside she can't sell me anything because it's a "dining establishment". No hi, no excuse me, no I'm sorry. Unbelievably rude. It's not a dining establishment, there are no tables and my dog was literally in her backpack with me in the lobby, not the kitchen. Your employee needs to be very careful now a days. Some dogs could be emotional support dogs, service dogs and medical alert dogs. Don't just refuse service and be rude.
- SDSteph DíazOct 8, 20255.0Tasty food, great service and good prices.
- BBBrittSep 23, 20251.0If I could give it a 0 I would! Service sucked, rude staff. We ended up leaving and going elsewhere for dinner.
- MKMichael KAug 21, 20254.0Good food and service. Ice cream, blizzards, shakes. Also serves their food menu items here
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill serve?
Dairy Queen Grill & Chill offers classic fast-food items including soft-serve ice cream, signature shakes, burgers, and fries.
What are the opening hours of Dairy Queen Grill & Chill in Round Lake Beach, IL?
The restaurant is open every day starting at 11:00 AM. Closing times vary from 9:30 PM on Monday and Tuesday, 9:30 PM to 10:00 PM on other days.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, Dairy Queen Grill & Chill provides both drive-thru service and outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and suitable for children?
Yes, the location welcomes families and is good for kids, making it a family-friendly dining option.
How can customers order food from Dairy Queen Grill & Chill?
Customers can order food online through the Dairy Queen website or mobile app for pickup.
What are some of the popular menu items at this Dairy Queen location?
Popular items include Blizzard® Treats, Chicken Strip Basket, Grillburgers®, soft-serve ice cream cones, shakes, malts, and custom ice cream cakes.
Are there nearby automotive services close to Dairy Queen Grill & Chill?
Yes, nearby automotive businesses include I Am Cars Ltd, Top Notch Auto North, Carfect, and RightWay Auto Sales, which can be convenient for customers visiting the area.
What family and child-related services are available near Dairy Queen Grill & Chill?
Nearby family services include Round Lake Heights KinderCare, a preschool and day care, helpful for families visiting the area.
Are there any entertainment or leisure activities near Dairy Queen Grill & Chill?
Yes, Blacktip Tactical Firearms provides shooting range and amusement activities, while Family Video offers music and DVD entertainment nearby.
What other convenience or retail stores are located near Dairy Queen Grill & Chill?
Nearby retail and convenience options include 7-Eleven convenience store, American Vapor Shop Round Lake Beach, and White Oak Laundromat, useful for quick errands during your visit.