Chipotle Mexican Grill

3.2
1067 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle Round Lake Beach is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1936 IL Route 83, Round Lake Beach, IL
60073, United States

Hours

Reviews

3.2
1,067 reviews
5 stars
369
4 stars
208
3 stars
109
2 stars
80
1 star
301

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including undercooked rice, stale chips, and inconsistent portion sizes.

Service Issues

Many reviews highlighted poor customer service, including rude staff, slow service, and a lack of attention to online orders.

Cleanliness

Several customers noted that the restaurant appeared dirty and unorganized, contributing to a negative dining experience.

Management Problems

Multiple reviews indicated a lack of effective management, with complaints about staff behavior and operational inefficiencies.

Inconsistency

Customers experienced significant inconsistency in food preparation and service quality, leading to frustration and disappointment.
  • DK
    David Korf
    Nov 7, 2025
    1.0
    I ordered a salad bowl through UberEats. Double chicken, pinto beans. The meat and beans are advertised as 4oz portions. The bowl, the lid, the fork it came with, and all the food weighed 10oz. Wow.
  • RB
    Raine Blakeney
    Nov 1, 2025
    3.0
    Repeat customer and most times they get it right. This last order, a steak burrito, not loaded order for the pick up window. When I got home, I thought I'd went to taco bell. The burrito was light with what looked like not a regular size serving of anything! I was pretty shocked considering the price is more now. The red chimichurr sauce was spot on! Will have copy cat Chipotle at home from now own.
  • MR
    Matt R
    Oct 23, 2025
    3.0
    more and more I'm noticing a disparity in the quality of food at all Chipotles. They raise the prices but allow the quality to fall. The person who pays for fresh steak pays just as much as the person who gets the bottom of the barrel, sitting for hours, dried steak, and chipotle and it's employees don't care and aren't supposed to care. I came in today and the steak was dry and disgusting. I asked when new steak would be ready and I was treated with disrespect and attitude. I'm sorry, I pay the same price regardless of quality apparently so I will wait for the quality that is worth the price. Chipotle should understand that the protein quality should be consistent. If the steak isn't fresh I usually go with Softitas, and the Softitas was worse than the steak. dried, no hint of liquid left in the container and no indication that it's going to be replaced. I got an attitude "we're cooking chicken right now" as she points to the clearly cooking chicken behind her. "it's gonna be at least 20 minutes before we even start steak"
  • CV
    Chaudhari Vrutik
    Oct 18, 2025
    1.0
    I ordered 10 veggies bowl. He not told me for guacamole extra charge. When I gone for pay than he told me for extra 6 dollar. He has attitude like he is owner. Owner need to fire them.
  • ZO
    Zoe Ostrander
    Oct 16, 2025
    1.0
    It is not worth going to any of the food locations on this strip. Slow service, they will always prioritize their side tasks/closing with you standing directly in front of their face, and allow a huge line to build up before they will take your order a majority of the time. Normally I will excuse it because it’s a bit of a drive to go to the next chipotle. They’re open til 11 but will only take online orders after 10 or so. We made an online order tonight at around 10:20, said it would be ready by 10:50. Get there, locked doors, and they meet us at the door saying they didn’t have any online orders. We showed her our confirmation email with the time, and she told us they’ve already thrown everything out so they couldn’t make it anyways. If you’re open until 11, it’s to be expected you can at least be able to make food until 11, not you clocking out and leaving the building at 10:58. Told us we had to figure out how to get the refund online because ‘we’re closed’ at 10:50. This location is also just incredibly inconsistent in portioning, and will always prioritize whatever else besides the guest in front of them. Don’t waste your time or money here, this strip of restaurants is becoming notorious for ridiculously long wait times, slow service, and most of the time your order is wrong/underwhelming.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Round Lake Beach offer?

Chipotle offers customizable Mexican dishes like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill in Round Lake Beach?

Chipotle is open daily from 10:45 AM to 11:00 PM.