Chipotle Round Lake Beach is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported poor service, including rude staff, slow service, and lack of attention to orders.
Portion Sizes
Many reviews highlighted issues with skimpy portion sizes, with customers feeling shortchanged on ingredients.
Food Quality
There were numerous complaints about the quality of food, including undercooked rice, stale chips, and inconsistent freshness.
Management Issues
Several customers noted a lack of effective management, leading to disorganization and unprofessional behavior from staff.
Inconsistent Experience
The overall experience varied greatly, with some customers having positive interactions while many others reported negative experiences.
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Warren Waller
5 days ago
5.0
Im having a really hard day today and they gave me so much food when I ordered extra on the app. It made my day. Thankyou
MJ
M J
Jan 1, 2026
1.0
I should have read the reviews before going here. They are so rude and so incompetent that it's unbelievable. Ridiculous. Never again.
SL
Sydra Little
Dec 29, 2025
5.0
My Dearest Chipotle…
This Chipotle rocks!!! And Trey and Kate are the bomb. They are always so friendly and helpful. I also watched Trey clean that grill so good…that man deserves a raise. Kate deserves a raise too cause she’s always so sweet and beautiful. Love you forever Chipotle ❤️
Love, Sydra
SM
Serene Madison
Dec 18, 2025
1.0
Literally gave me like a tablespoon of rice… My other bowl was double chicken and it was very light. I reported it in the app and was only offered a free drink coupon when I spent $30 to basically eat a bowl of condiments :/ Super disappointing
KC
Kyle Corn
Dec 14, 2025
1.0
They open at 11 or 11:02 or 11:16 not 10:45 like advertised and the food quality compared to surrounding chipotle is disgusting idk how this chipotle is still open