Portillo's Pick Up Rosemont

Reviews

• DG

  DK G

  Apr 21, 2026
  4.0
  Was a quick decision to stop here after just getting into town from ORD. They had people outside taking orders to speed things along. We had a relatively big order so it took a bit of time. They made a point of double checking the order, but we still seemed to be missing a hot dog, so maybe it didn't get ordered to begin with. Otherwise no complaints.
• PR

  Paula Renee

  Apr 19, 2026
  4.0
  Strawberry lemon cake shake..can you say THE BOMB...meaning delicious 😋
• KK

  Kellz

  Apr 16, 2026
  4.0
  Portillo’s in Rosemont has a very specific walk‑up setup, and it’s different from the suburban locations you might be used to. 🌭 How the Walk‑Up Works at Portillo’s Rosemont 1. It’s designed for heavy foot traffic Rosemont is right by: • The Entertainment District • The convention center • The hotels • The arena So the walk‑up window is meant to move crowds fast without everyone piling inside. 2. You order at the outside window There’s a dedicated walk‑up counter on the exterior of the building. You place your order with a staff member — same menu as inside. 3. You get a number (the classic Portillo’s system) They hand you a receipt with a big number on it. This is how the kitchen tracks your order. 4. You wait in the outdoor pickup area Rosemont has a separate pickup window for walk‑up orders. There’s no formal line — people just gather and wait for their number to be called. 5. They call your number loudly This is the Chicago Portillo’s vibe: “Number 248! Beef, fries, chocolate cake shake!” It’s fast, loud, and a little chaotic — but that’s the style. 6. You grab your bag and go No table service. No inside pickup counter for walk‑up orders. Just grab‑and‑go.
• KB

  Katie Banasiak

  Apr 9, 2026
  5.0
  There was a manager there who was amazing but stood us up at the tattoo Convention. He could have gotten a free tatt... Doing conventions regularly-this is our go to spot after. You guys work hard and the food is always amazing.
• JW

  Jon W

  Mar 29, 2026
  3.0
  Had a less than ideal experience today ordering online at this place. Added three items to my basket, entered my credit card info during check out and promptly got a “sorry something is wrong, try again later” error. What?? Checked my credit card app, and sure enough, the charge went through. Currently staying at the Holiday Inn next door. Walked over to pick it up and my food was ready when I arrived. Polish sandwich and sausage sandwich were both quite good. To summarize: A+ for food preparation time. F- for crappy Portillos website experience!!!

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