Jimmy John's

3.5
196 reviews

About

Sandwich Restaurant

Location

Jimmy John's
10431 Touhy Ave, Rosemont, IL
60018, United States

Hours

Reviews

3.5
196 reviews
5 stars
85
4 stars
34
3 stars
14
2 stars
15
1 star
48

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported slow service, particularly with delivery and drive-thru orders, contradicting the 'freaky fast' promise.

Customer Service

Numerous reviews highlighted poor customer service, including rudeness from staff and lack of responsiveness to complaints.

Food Quality

While some customers enjoyed the sandwiches, there were frequent complaints about incorrect orders and unsatisfactory food preparation.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty bathrooms and unkempt dining areas.

Management Issues

Customers expressed concerns about poor management and staffing, leading to operational inefficiencies and negative experiences.
  • MM
    MCB
    Nov 24, 2025
    3.0
    Sandwich had so much mustard it was hard to eat. Inedible sandwich
  • EA
    Emrah Akkuş
    Oct 15, 2025
    1.0
    I didn't like it at all and I asked for turkey but they give me something else and even though I told them they gave me the wrong one, they wanted a new fee. Even though it was their mistake, it's a disgrace.
  • GJ
    Guillermo Garfias Jr
    Sep 14, 2025
    5.0
    I ordered on my app and my sandwich was made Super fast, like Freaky Fast! I had one of those new Pizza sandwiches and it was delicious. The cashiers was very polite and attentive. I will definitely be back to this Jimmy Johns for more. Thank you!
  • SW
    Samantha W
    Sep 8, 2025
    1.0
    The worst Jimmy John’s ever. Everybody is so slow and couldn’t care less. It’s an embarrassment to the company name and logo
  • SV
    Shawn V
    Aug 17, 2025
    5.0
    Stopped in for a couple of subs. Restaurant seemed organized and clean. Was greeted promptly by friendly staff. We took our food to go. Sandwiches were good and prices were average for the area.