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Jimmy John's

3.5
(200 reviews)
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Business Details

10431 Touhy Ave, Rosemont, IL
60018, United States
(847) 635-5500
https://locations.jimmyjohns.com/il/rosemont/sandwiches-1178.html

About

Sandwich Restaurant

Location

Jimmy John's
10431 Touhy Ave, Rosemont, IL
60018, United States

Hours

Reviews

3.5
200 reviews
5 stars
88
4 stars
34
3 stars
14
2 stars
15
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, lack of acknowledgment, and unhelpful responses to complaints.

Order Accuracy

Many customers experienced issues with incorrect orders, including wrong sandwich types and missing items, leading to dissatisfaction.

Speed of Service

While some praised the 'freaky fast' service, many others reported long wait times for both in-store orders and deliveries, contradicting the brand's promise.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty bathrooms and unkempt dining areas.

Food Quality

While some customers enjoyed the sandwiches, others complained about stale bread and poorly made sandwiches, indicating inconsistency in food quality.
  • MM
    Matt Montgomery
    Feb 17, 2026
    5.0
    Good selection of sandwiches with freaky fast service.
  • ST
    Sam Thomas
    Feb 1, 2026
    5.0
    Always satisfied with my visits here.
  • LX
    lennon x
    Jan 29, 2026
    1.0
    absolutely horrible experience!!! they were so rude and had an attitude with me. i was so respectful all i did was ask if they could change the protein in the sandwich that i wanted to chicken or turkey and the woman taking my order rolled her eyes and didn’t say anything but charged me extra for just switching the protein. never coming back that was so uncalled for.
  • TA
    Theresa Aguilera
    Jan 29, 2026
    5.0
    Great fast sandwiches
  • MJ
    mary jablinskey
    Nov 24, 2025
    5.0
    When you think JJs you don't really think gyros...but our new Gyro sandwich is so flavorful and delicious. I'm #obsessed #Gyrosandwich #JJs
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Brand Certified Facts from Jimmy John's

This information is certified by Jimmy John's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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