Service Speed
Many customers reported slow service, particularly with delivery and drive-thru orders, contradicting the 'freaky fast' promise.
Customer Service
Numerous reviews highlighted poor customer service, including rudeness from staff and lack of responsiveness to complaints.
Food Quality
While some customers enjoyed the sandwiches, there were frequent complaints about incorrect orders and unsatisfactory food preparation.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty bathrooms and unkempt dining areas.
Management Issues
Customers expressed concerns about poor management and staffing, leading to operational inefficiencies and negative experiences.