Dave & Buster's Rosemont

Reviews

• ES

  Elizabeth Swan

  Feb 26, 2026
  5.0
  super convenient location off of 294, the parking garage is great and free. we were there on a super busy Valentine's night, but our waitress really kept it together. they have the human claw machine here and some "Activate" type games, if you've ever been there.
• MR

  Maria Ruiz

  Feb 15, 2026
  1.0
  Went to Dave & Buster's in Rosemont completely ignored me when I try to get a drink that's a few different servers felt like I was ignored I took my money elsewhere kill the whole first experience those people were so rude and disrespectful will never go back there again they killed my Dave & Buster's experience
• MM

  Mads

  Feb 12, 2026
  2.0
  Went on a Wednesday for the half priced games. Overall it was not terrible, but it honestly felt like no one was actually working there. When we walked in, there was no one to help us get started with the deal, just large touch screens to select everything ourselves. I purchased the Eat and Play option, but then had no idea where to go to get a table. We saw the host stand and walked over, but there were no employees there. On the way, we passed two employees who were standing together, both on their phones, not helping anyone. We waited at the host stand for about five to eight minutes with no acknowledgment. A security guard was walking around, also on his phone. The same two employees we passed earlier could clearly see us waiting and continued looking at their phones. This became a pattern throughout the visit. Nearly every employee we saw or interacted with, aside from the bartenders, seemed to be standing around on their phone rather than assisting guests. Eventually one of those employees came over and seated us. We were excited for the wings and happy hour drinks, but after being seated we waited about fifteen minutes with no one coming to take our order. Our server was nowhere to be found. We were seated right next to the host stand, and again saw employees lingering nearby on their phones without checking on us, even after making eye contact multiple times. After waiting long enough, we finally went up to the bar ourselves. The bartenders were the only people who appeared to be working. There were two of them, and they were extremely kind, attentive, and helpful. We asked where we were supposed to order, and the bartender said she would take care of us even though she was not our server. She took our drink and food order and told us our server would be out shortly, but that never happened. The bartender ended up bringing both our drinks and food, which were very good and came out quickly once actually ordered. About halfway through our meal, our server finally appeared. Trying to leave was another challenge. Our server kept disappearing, and we could not find anyone to ask for the check. After fifteen to twenty minutes of waiting and looking for help, our server returned. Because no one had explained the process earlier, our order had been entered incorrectly for the Eat and Play deal. After handing over our card, we then had to wait another ten minutes while they sorted it out. This was genuinely one of the most frustrating restaurant experiences I have had. The bartenders were great and did their best to help, but the rest of the service felt disorganized and inattentive, with too many employees focused on their phones instead of the guests.
• RR

  ross

  Feb 9, 2026
  2.0
  Had a group for me nephews birthday party, got told we only had 55 minutes to order and eat because there was a Superbowl event going on. We agreed food arrived 65 minutes later and they tried to rush us. Tried charging us the mandatory gratuity on the game play cards and card activation fees. Brought us some wrong food and got mad when no ones claimed the wrong dish. Food was Luke warm. Should have gone to a different location.
• KK

  Kimberly Keaton

  Feb 8, 2026
  3.0
  The atmosphere at Dave & Buster’s was pleasant and had a nice, relaxed Southern feel. The staff was pleasant and greeted me in a timely manner, which I appreciated. Unfortunately, the food was not pleasant at all. I ordered the salmon with rice, and it was very bland, poorly seasoned, and not warm when it arrived. I was there killing time before heading to the airport, but the food was definitely disappointing. The overall experience was fine, however the food did not match the atmosphere or service.