Chipotle Mexican Grill

3.6
1035 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle Rosemont is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
7020 Mannheim Rd, Rosemont, IL
60018, United States

Hours

Reviews

3.6
1,035 reviews
5 stars
463
4 stars
216
3 stars
85
2 stars
64
1 star
207

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with many reports of rude and unhelpful staff, while some customers praised friendly service.

Food Quality

Food quality is inconsistent, with complaints about stale ingredients, small portions, and incorrect orders, but some customers enjoyed the taste.

Cleanliness

The restaurant's cleanliness is frequently criticized, with reports of dirty tables and unsanitary conditions.

Order Accuracy

Numerous customers reported issues with online orders being incorrect or incomplete, leading to dissatisfaction.

Value for Money

Many customers feel that the portion sizes do not justify the prices, leading to perceptions of being overpriced.
  • LS
    Lillian Shephard
    5 days ago
    1.0
    This is the 2nd time I have attempted to place an order at the 7020 Mannheim location. Placed an order a day before on Uber Eats, which I can see online. I am waiting for the tracking information to come to life. I see no movement so, I call the 7020 location to inquire whether they had my order. After being on hold, a manager finally comes on the line. I ask her about the order, she states they she needs to transfer me to customer feedback. I check my Uber Eats order and it is now canceled. Receive an email from Ube Eats stating "Chipotle cannot fulfill my order". This is 45 minutes before my delivery. I will never use 7020 location. The manager saw my order and cancel it. After getting more runaround from customer service, I just hung up the phone.
  • AP
    Adella Palmore
    Nov 6, 2025
    2.0
    My company placed an online order and none of my requests for items to be on the side were on the side. Everything was piled on in my bowl. Why give the option to put ingredients on the side when you are not going to honor the request.
  • CW
    Chad Wilson
    Oct 24, 2025
    4.0
    Good experience. They were out of lettuce lol.
  • SS
    Scriptifid
    Oct 21, 2025
    5.0
    Good food, nice restaurant, great service
  • VR
    vinnie rivera
    Oct 3, 2025
    5.0
    The morning/lunch staff here is always so kind to me. My favorite chipotle location. Always fast and great service

Frequently Asked Questions About Chipotle Mexican Grill

What kind of food does Chipotle Mexican Grill in Rosemont serve?

Chipotle Mexican Grill in Rosemont offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours for Chipotle Mexican Grill in Rosemont?

Chipotle Mexican Grill in Rosemont is open daily from 10:30 AM to 11:00 PM.