Business Details
About
Mexican Restaurant
Chipotle Rosemont is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
1,044 reviews
5 stars
466
4 stars
218
3 stars
85
2 stars
65
1 star
210
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including overcooked meat, stale chips, and incorrect orders.
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive to online orders.
Portion Sizes
Several customers expressed dissatisfaction with portion sizes, stating they were consistently small and not worth the price.
Cleanliness
The restaurant was frequently described as dirty, with complaints about unclean tables and unsanitary conditions.
Stock Availability
Customers noted that the location often ran out of staple ingredients like rice, guacamole, and chips, impacting their dining experience.
- DEDea Ess2 days ago2.0As always, one employee making orders while 15 customers in line. Staff better.
- DDDeeDec 6, 20251.0I placed an order, spent $40 only for my order to come with unedible over cooked steak in the quesadilla and the chicken tacos was cold 🥶. The guacamole was dark. The Uber Driver came quick so you can't blame him. I will never spend money with this location again. Everyone else be cautious before placing an order with this location.
- YGYasin GzarDec 5, 20251.0I was really disappointed with my recent visit(12/4/25 @7:00pm)to Chipotle. First, they were completely out of brown rice — which is one of the main reasons I go there. It’s frustrating to show up and find a basic menu item unavailable with no explanation. On top of that, the guacamole was extremely salty. It totally threw off the flavor of the entire bowl. For the prices Chipotle charges, the least they can do is keep staple ingredients in stock and serve food that’s properly seasoned. Overall, not a great experience, and I’m not sure I’ll be returning anytime soon.
- JIJOSEPH INIGUEZNov 26, 20251.0Stood in line for 30 min then laughed at when I asked for white rice .then the girl just started putting chicken and beans in a bowl then I asked again for white rice and she ignored me .worst experience I have had at chipotle.I did not even get to eat.
- LSLillian ShephardNov 19, 20251.0This is the 2nd time I have attempted to place an order at the 7020 Mannheim location. Placed an order a day before on Uber Eats, which I can see online. I am waiting for the tracking information to come to life. I see no movement so, I call the 7020 location to inquire whether they had my order. After being on hold, a manager finally comes on the line. I ask her about the order, she states they she needs to transfer me to customer feedback. I check my Uber Eats order and it is now canceled. Receive an email from Ube Eats stating "Chipotle cannot fulfill my order". This is 45 minutes before my delivery. I will never use 7020 location. The manager saw my order and cancel it. After getting more runaround from customer service, I just hung up the phone.
Frequently Asked Questions About Chipotle Mexican Grill
What kind of food does Chipotle Mexican Grill in Rosemont serve?
Chipotle Mexican Grill in Rosemont offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours for Chipotle Mexican Grill in Rosemont?
Chipotle Mexican Grill in Rosemont is open daily from 10:30 AM to 11:00 PM.
Where is the Chipotle Mexican Grill located in Rosemont?
It is located at 7020 Mannheim Rd, Rosemont, IL 60018, near Target and the Allstate Arena.
Does Chipotle Mexican Grill in Rosemont offer delivery and pickup options?
Yes, they offer both in-store pickup and delivery services.
How can I order online from Chipotle Mexican Grill in Rosemont?
You can order online via their website at https://order.chipotle.com/ or through their Apple app link.
Is Chipotle Mexican Grill in Rosemont LGBTQ+ friendly?
Yes, the restaurant welcomes LGBTQ+ customers and is inclusive to all.
What nearby restaurants can I visit after dining at Chipotle Mexican Grill in Rosemont?
Nearby restaurants include Panda Express for Chinese food, Culver's for American fast food, Sakura Sushi, Chili’s Grill & Bar offering Mexican and American dishes, and Cold Stone Creamery for desserts.
Can I combine my visit to Chipotle with shopping nearby?
Yes, Chipotle is near Target Store Rosemont and Ross Dress for Less, making it convenient to enjoy shopping alongside your meal.
Are there any nearby transit or entertainment venues that can help me find Chipotle in Rosemont?
Chipotle is located near the Allstate Arena, a popular entertainment venue, which can serve as a landmark when locating the restaurant.
What other food delivery or fast food options are available near Chipotle Mexican Grill in Rosemont?
Nearby fast food and delivery options include Mr. Broast Rosemont (burger and chicken), It's Just Wings (chicken wings), and Taco Maya (Mexican tacos).